Article published In:
Information Design JournalVol. 12:2 (2004) ► pp.141–151
Visualizing complexity
Getting from here to there in ill-defined problem landscapes
In this paper, we look at experienced problem solvers who are experts in their own domains and who visually model the processes people use when they solve complex problems. Our hope is that improved problem models can inform software development teams and lead to better problem solving software.
We discuss what to model – the interdependent data ordeals, wayfinding, and sense-making activities that make up patterns of inquiry. We propose a model, which describes how experts explore problem landscapes, putting information and their own conclusions together in different ways in order to satisfy contending goals and agendas.
Keywords: interaction design, cognitive artifacts, diagrams, task landscapes
Cited by (4)
Cited by four other publications
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Swarts, Jason
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Swarts, Jason
2019. Open-Source Software in the Sciences: The Challenge of User Support. Journal of Business and Technical Communication 33:1 ► pp. 60 ff.
Mirel, Barbara, Mary Maher & Jina Huh
2006. User Needs in e-Government: Conducting Policy Analysis with Models-on-the-Web. In People and Computers XIX — The Bigger Picture, ► pp. 131 ff.
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