Part of
Information Design JournalVol. 12:3 (2004) ► pp.187–189
Miscellaneous
Client-oriented correspondance
How do you actually do it?
Cited by (1)
Cited by 1 other publications
Jansen, Frank & Daniel Janssen
2010. Effects of positive politeness strategies in business letters. Journal of Pragmatics 42:9 ► pp. 2531 ff. 
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