Book review
. The Language of Outsourced Call Centers: A Corpusbased Study of Cross-cultural Interaction Amsterdam/Philadelphia: John Benjamins, 2009. xxii + 319 pp.
Reviewed by
Shelley Staples | Northern Arizona University
Published online: 29 October 2010
https://doi.org/10.1075/ijcl.15.4.05sta
https://doi.org/10.1075/ijcl.15.4.05sta
References
Aijmer, K.
2002 English Discourse Particles: Evidence from a Corpus. Amsterdam/Philadelphia: John Benjamins. 
Biber, D.
1988 Variation across Speech and Writing. Cambridge/New York: Cambridge University Press.
2006 University Language: A Corpus-based Study of Spoken and Written Registers. Amsterdam/Philadelphia: John Benjamins.
Biber, D., Conrad, S. & Reppen, R.
1998 Corpus Linguistics: Investigating Language Structure and Use. Cambridge/New York: Cambridge University Press.
Biber, D., Johansson, S., Leech, G., Conrad, S. & Finegan, E.
1999 Longman Grammar of Spoken and Written English. Harlow: Longman.
Friginal, E.
2007 “Outsourced call centers and English in the Philippines”. World Englishes, 26 (3), 331–345.
Schiffrin, D.
1987 Discourse Markers. Cambridge/New York: Cambridge University Press.