Indicating engagement in online workplace meetings
The role of backchannelling head nods
Amid COVID-19 and the so-called “digital pivot”, online virtual communication is at the heart of our professional and private lives. As we move into a post-COVID context, the affordances of the digital turn have shown that we can operate professionally online but there is a need for better understanding of communication in the online workplace. This paper contributes to our understanding of the dynamics of indicators of engagement in multi-party communication online, as evidenced by a corpus-based multi-modal study. It showcases the importance of building naturally-occurring spoken corpora that go beyond written transcription and include annotation of non-verbal behaviour. The work focuses on the incidence, frequency, position, and function of spoken and head nod backchannels, exploring coordination and co-occurrence of these features in online talk. Findings point to a changing profile of how engagement is displayed in online workplace meetings, which appears to be linked to the functionality of platforms.
Article outline
- 1.Introduction
- 2.Backchannels in communication
- 3.Methodology
- 3.1Data: A sub-corpus of starts and ends
- 3.2Transcription
- 3.3Coding
- 3.4Analytical approach
- 4.Analysis
- 4.1Form and frequencies of backchannelling
- 4.1.1Overall occurrences across the sub-corpus
- 4.1.2Forms
- 4.1.3Form co-occurrences across sub-corpus
- 4.2Backchannel functions
- 4.2.1Frequency and distribution across the sub-corpus
- 4.2.2Form by function
- 4.3Continuers (CON)
- 4.4Convergence tokens (CNV)
- 4.5Engagement response tokens (ER)
- 4.6Information receipt tokens (IR)
- 4.1Form and frequencies of backchannelling
- 5.Conclusion
- Notes
- Author queries
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References