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Article published In:
Interaction Studies
Vol. 16:2 (2015) ► pp.249–271

Inconsistency of personality evaluation caused by appearance gap in robotic telecommunication

| Graduate School of Eng. Science, Osaka Univ. | Hiroshi Ishiguro Laboratory, Advanced Telecommunications Research Institute International(ATR) |
| Hiroshi Ishiguro Laboratory, Advanced Telecommunications Research Institute International(ATR) |
| Hiroshi Ishiguro Laboratory, Advanced Telecommunications Research Institute International(ATR) |
| Graduate School of Eng. Science, Osaka Univ. | Hiroshi Ishiguro Laboratory, Advanced Telecommunications Research Institute International(ATR) |

Compared with other communication media such as cellphones and video chat, teleoperated robots have a physical existence which increases the feeling of copresence. However, the appearance of a teleoperated robot is always the same regardless of the characteristics of its operator. Since people can determine their partner’s personality from his/her appearance, a teleoperated robot’s appearance might construct a personality that confuses the user. Our research focuses on establishing what kind of appearance of the telecommunication media could prevent confusion and increase the feeling of copresence. In this study, we compare the appearance of three types of communication media (nonhuman-like robot, human-like robot, and video chat with a projection of the speaker). The result shows that, in the case of the human-like robot, the consistency of the personality judgment is better than in the case of the nonhuman-like robot. Also, we found that teleoperated robots transmit a more appropriate context-based atmosphere, while the video chat transmits more nonverbal information, such as facial expressions.

Keywords: teleoperated android, telecomunication, robot, appearance, personality
Article outline
  • 1.Introduction
  • 2.Related work
  • 3.Methods
    • 3.1Communication media
    • 3.2Experimental room
    • 3.3Procedure
    • 3.4Questionnaires and evaluations
    • 3.5Target participants
  • 4.Results
    • 4.1Consistency of personality judgment
    • 4.2Adaptability to situation
    • 4.3Interviews
  • 5.Discussion
    • 5.1Human-like and nonhuman-like appearances of teleoperated robots
    • 5.2Physical and displayed faces
    • 5.3Limitations
  • 6.Conclusion
  • Acknowledgment
  • References
Published online: 26 November 2015
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https://doi.org/10.1075/is.16.2.10kuw
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