Article published in:Coordination, Collaboration and Cooperation: Interdisciplinary perspectives
Edited by Federica Amici and Lucas M. Bietti
[Interaction Studies 16:3] 2015
► pp. 495–525
Agreeing is not enough
The constructive role of miscommunication
Johanne Stege Bjørndahl | Center for Semiotics, Department for Aesthetics and Communication, Aarhus University | The Interacting Minds Centre, Department of Culture and Society, Aarhus University, Denmark
Riccardo Fusaroli | Center for Semiotics, Department for Aesthetics and Communication, Aarhus University | The Interacting Minds Centre, Department of Culture and Society, Aarhus University, Denmark
Svend østergaard | Center for Semiotics, Department for Aesthetics and Communication, Aarhus University
Kristian Tylén | Center for Semiotics, Department for Aesthetics and Communication, Aarhus University | The Interacting Minds Centre, Department of Culture and Society, Aarhus University, Denmark
Collaborative interaction pervades many everyday practices: work meetings, innovation and product design, education and arts. Previous studies have pointed to the central role of acknowledgement and acceptance for the success of joint action, by creating affiliation and signaling understanding. We argue that various forms of explicit miscommunication are just as critical to challenge, negotiate and integrate individual contributions in collaborative creative activities. Through qualitative microanalysis of spontaneous coordination in collective creative LEGO constructions, we individuate three interactional styles: inclusive, characterized by acknowledgment and praise; instructional, characterized by self-repair; and integrative, characterized by widespread self- and other-repair. We then investigate how different interaction styles leave distinct material traces in the resulting LEGO models. The inclusive interaction style generally results in concatenations of individual contributions with little coherence and core narrative. The instructional style produces coherent, but largely individually driven models. Finally, the integrative style generates more innovative models, synthesizing individual contributions in shared narratives or schemas.
Keywords: distributed Cognition, miscommunication, collaboration, creativity
Published online: 31 December 2015
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