In dispute mediation, mediators, perhaps counterintuitively, make the disagreement between parties explicit and
formulate their interventions on the disagreement in such a way that the disagreement is made manageable. In this paper, three
functions of identifying and elucidating the parties’ disagreement that demonstrate the importance of making disagreement
salient – (1) uncovering real issues, (2) emphasizing conflict ownership, (3) making disagreements manageable – are presented.
Corpora of mediation simulation transcripts are used as empirical bases for the analyses of the means by which mediators make
disagreement explicit (the how) and for what specific functions they do so (the why). The three aspects of strategic maneuvering
(van Eemeren 2010) are used to analyze how mediators construct the interventions on
the disagreement in terms of: (a) the topics they select from the topical potential, (b) the adjustment of interventions to suit
their intended addressee(s), and (c) what presentational devices are used.
2001Designing web-based interactional tools to support learning from experience. In Proceedings of the Sixth International Workshop on the Language-Action Perspective on Communication Modelling, M. Schoop and J. Taylor Eds: 51–67.
Aakhus, Mark
2003Neither naive nor critical reconstruction: Dispute mediators, impasse, and the design of argumentation. Argumentation 17(3): 265–290.
Aakhus, Mark
2007Communication as design. Communication monographs 74(1): 112–117.
Berti, Emanuele
2007Scholasticorum studia. Seneca il Vecchio e la cultura retorica e letteraria della prima età imperiale. Pisa: Giardini Editori e Stampatori.
Brenninkmeijer, Alex F. M., Karen van Oyen, Hugo Prein, and Paul Walters
2005Handboek mediation. The Hague: Sdu Uitgevers.
Burr, Anne M.
2002Confidentiality in mediation communications: A privilege worth protecting. Dispute Resolution Journal 57(1): 64–70.
Burrell, Nancy A., and Sally M. Vogl
1990Turf-side conflict mediation for students. Conflict Resolution Quarterly 7(3): 237–250.
Caffi, Claudia
2007Mitigation. Amsterdam: Elsevier.
Colatrella Jr., Michael T.
2000Court-performed mediation in the People’s Republic of China: A proposed model to improve the United States federal district courts’ mediation programs. Ohio State Journal on Dispute Resolution 151: 391–424.
Currie, Cris
2004Mediating off the Grid. Dispute Resolution Journal 59(2): 8–15.
Deason, Ellen E.
2001The Quest for Uniformity in Mediation Confidentiality: Foolish Consistency or Crucial Predictability. Marquette Law Review 851:79–111.
Deng, Yiheng
2012Strategy to alleviate adversity in Chinese mediation: a discourse analysis on real Chinese mediation sessions. Chinese Journal of Communication 5(4): 417–436.
Freedman, Lawrence R., and Michael L. Prigoff
1986Confidentiality in Mediation: The Need for Protection. Ohio State Journal on Dispute Resolution 21: 37–46.
Fisher, Roger, William L. Ury, and Bruce Patton
1991Getting to Yes: Negotiating agreement without giving in. London: Penguin Books.
Ghosh, Debanjan, Smaranda Muresan, Nina Wacholder, Mark Aakhus, and Matthew Mitsui
2014Analyzing argumentative discourse units in online interactions. In Proceedings of the First Workshop on Argumentation Mining: 39–48.
2012Argomentare per superare il conflitto: L’argomentazione nella mediazione. Sistemi Intelligenti 24 (3): 481–502.
Greco, Sara
2018Designing dialogue: Argumentation as conflict management in social interaction. Tranel – Travaux neuchâtelois de linguistique 681: 7–15. Available open-access at [URL]
Haynes, John M.
1994The fundamentals of family mediation. New York: State University of New York Press.
Haynes, John M., and Gretchen L. Haynes
1989Mediating divorce. Casebook of strategies for successful family negotiation. San Francisco: Jossey-Bass.
Herman, Margaret S.
2006Handbook of Mediation: Bridging Theory, Research, and Practice. Oxford: Blackwell.
Jackson, Sally, and Scott Jacobs
1980Structure of conversational argument: Pragmatic bases for the enthymeme. Quarterly Journal of Speech 661: 251–265.
Jacobs, Scott
2002Maintaining neutrality in dispute mediation: Managing disagreement while managing not to disagree. Journal of Pragmatics 34 (10): 1402–1426.
Janier, Mathilde, and Chris Reed
2017Towards a theory of close analysis for dispute mediation discourse. Argumentation 31(1): 45–82.
Kim, Nam H., James Wall Jr, Dong-Won Sohn, and Jay Kim
1993Community and industrial mediation in South Korea. Journal of Conflict Resolution 37(2): 361–381.
Meier, Isaak
2003Mediation and conciliation in Switzerland. In Global Trends in Mediation, ed. by Nadja Alexander: 341–357. Köln: Centrale für Mediation.
Montefusco, Lucia
1987La funzione della “partitio” nel discorso oratorio. In Studi di retorica oggi in Italia, ed. by A. Pennacini, 69–85. Bologna: Pitagora.
Plantin, Christian
1996Le trilogue argumentatif. Présentation de modèle, analyse de cas. Langue Française 112: 9–30.
Porter, James E.
1990Divisio as em-/de-powering topic: A basis for argument in rhetoric and composition. Rhetoric Review 8(2): 191–205.
Putnam, Linda L., and Michael E. Holmer
1992Communication perspectives on negotiation. In Communication and Negotiation, ed. by Linda L. Putnam, and Michael E. Roloff, 128–155. Newbury Park: Sage.
Ran, Yongping, and Linsen Zhao
2018Building mutual affection-based face in conflict mediation: A Chinese relationship management model. Journal of Pragmatics 1291: 185–198.
Susskind, Lawrence
2010Looking at negotiation and dispute resolution through a CA/DA lens. Negotiation Journal 26 (2): 163–166.
Tabucanon, Gill M. P., James Wall Jr, and Wan Yan
2008Philippine Community Mediation, Katarungang Pambarangay. Journal of Dispute Resolution 2(5): 1–14.
Traverso, Véronique
1999L’analyse des conversations. Paris: Nathan.
van Eemeren, Frans H.
(Ed.)2001Crucial concepts in argumentation theory. Amsterdam: Amsterdam University Press.
2010Strategic maneuvering in argumentative discourse: Extending the pragma-dialectical theory of argumentation (Vol. 21). Amsterdam: John Benjamins Publishing.
van Eemeren, Frans H., and Rob Grootendorst
1984Speech acts in argumentative discussions: A theoretical model for the analysis of discussions directed towards solving conflicts of opinion (Vol. 11). Berlin: Walter de Gruyter.
van Eemeren, Frans H., Rob Grootendorst, Sally Jackson, and Scott Jacobs
1993Reconstructing argumentative discourse. Tuscaloosa: University of Alabama.
This list is based on CrossRef data as of 1 march 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.