2006. English or Spanish?! Language accommodation in New York City service encounters. Intercultural Pragmatics 3:1
Callahan, Laura
2009. Accommodation to Outgroup Members’ Use of an Ingroup Language: A Comparison of Service Encounters in Person and Over the Telephone. International Multilingual Research Journal 3:1 ► pp. 1 ff.
Callahan, Laura
2014. Face Work in Spanish Language Service Encounters between Native and Nonnative Speakers in the United States. In Spanish and Portuguese across Time, Place, and Borders, ► pp. 215 ff.
Cohen, Andrew D.
2005. Strategies for learning and performing L2 speech acts. Intercultural Pragmatics 2:3
COHEN, ANDREW D. & RACHEL L. SHIVELY
2007. Acquisition of Requests and Apologies in Spanish and French: Impact of Study Abroad and Strategy‐Building Intervention. The Modern Language Journal 91:2 ► pp. 189 ff.
Gagne, Christophe
2018. Indirectness and entitlement in product requests in British service encounters. Journal of Pragmatics 133 ► pp. 1 ff.
Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya & María de la O Hernández-López
2020. Elrespetocomo valor social. Un estudio de Pragmática sociocultural en encuentros comunicativos de consultas médicas. Pragmática Sociocultural / Sociocultural Pragmatics 7:3 ► pp. 371 ff.
Kaiser, Heather R.
2018. Intimacy matters. Journal of Language Aggression and Conflict 6:2 ► pp. 271 ff.
2017. (Im)politeness in Service Encounters. In The Palgrave Handbook of Linguistic (Im)politeness, ► pp. 661 ff.
Orthaber, Sara
2023. Non-routine Calls for Information and Request Emails. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 173 ff.
Reiter, Rosina Marquez
2006. Interactional Closeness in Service Calls to a Montevidean Carer Service Company. Research on Language & Social Interaction 39:1 ► pp. 7 ff.
Reiter, Rosina Márquez
2005. Complaint calls to a caregiver service company: The case of desahogo. Intercultural Pragmatics 2:4
Schneider, Klaus P. & María Elena Placencia
2017. (Im)politeness and Regional Variation. In The Palgrave Handbook of Linguistic (Im)politeness, ► pp. 539 ff.
This list is based on CrossRef data as of 10 march 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.