Part of
Calling for Help: Language and social interaction in telephone helplinesEdited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 39–62
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 39–62
Calibrating for competence in calls to technical support
Cited by
Cited by 14 other publications
Butler, Carly W., Jonathan Potter, Susan Danby, Michael Emmison & Alexa Hepburn
2010. Advice-implicative Interrogatives. Social Psychology Quarterly 73:3 ► pp. 265 ff. 
Büscher, Monika, Jacki O’Neill & John Rooksby
2009. Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 109 ff.
Castellani, Stefania, Antonietta Grasso, Jacki O’Neill & Frederic Roulland
2009. Designing Technology as an Embedded Resource for Troubleshooting. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 199 ff.
FIRTH, ALAN & JOHANNES WAGNER
2007. Second/Foreign Language Learning as a Social Accomplishment: Elaborations on a Reconceptualized SLA. The Modern Language Journal 91:s1 ► pp. 800 ff.
FIRTH, ALAN & JOHANNES WAGNER
2007. Second/Foreign Language Learning as a Social Accomplishment: Elaborations on a Reconceptualized SLA. The Modern Language Journal 91:s1 ► pp. 800 ff.
Flinkfeldt, Marie, Sophie Parslow & Elizabeth Stokoe
2022. How categorization impacts the design of requests: Asking for email addresses in call-centre interactions. Language in Society 51:4 ► pp. 693 ff.
Hepburn, Alexa & Jonathan Potter
2011. Designing the Recipient. Social Psychology Quarterly 74:2 ► pp. 216 ff.
Larsen, Simon B. & Jakob E. Bardram
2008. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, ► pp. 553 ff.
O’Neill, Jacki
2010. Making and Breaking Troubleshooting Logics: Diagnosis in Office Settings. In Ethnographies of Diagnostic Work, ► pp. 35 ff.
Poole, Erika Shehan, W. Keith Edwards & Lawrence Jarvis
2009. The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 277 ff.
Robles, Vincent D.
2018. Resolving Discourse at Technical-Support Helpdesks. IEEE Transactions on Professional Communication 61:3 ► pp. 275 ff.
Shaw, Rebecca & Celia Kitzinger
2007. V. Problem Presentation and Advice-giving on a Home Birth Helpline. Feminism & Psychology 17:2 ► pp. 203 ff.
Steehouder, Michael
2007. 2007 IEEE International Professional Communication Conference, ► pp. 1 ff.
Theobald, Maryanne, Susan Danby, Christina Davidson, Sandy Houen, Brooke Scriven & Karen Thorpe
2016. How Talk and Interaction Unfold in a Digitally Enabled Preschool Classroom. Australian Journal of Linguistics 36:2 ► pp. 189 ff.
This list is based on CrossRef data as of 10 april 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.