Collaborative problem description in help desk calls

Houtkoop, Hanneke; Jansen, Frank; Walstock, Anja

doi:10.1075/pbns.143.06hou

Part of

Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 63–89

Collaborative problem description in help desk calls

Hanneke Houtkoop

Frank Jansen

Anja Walstock

Published online: 13 October 2005

https://doi.org/10.1075/pbns.143.06hou

Cited by (7)

Cited by seven other publications

Order by:

Fele, Giolo

2023. The Search for a Place. In Emergency Communication, ► pp. 43 ff.

Iversen, Clara & Ann-Carita Evaldsson

2020. Respecifying uncertainty in pupil health team collaboration: The morality of interpreting pupils’ school problems. Qualitative Research in Psychology 17:3 ► pp. 430 ff.

Koole, Tom

2010. Displays of Epistemic Access: Student Responses to Teacher Explanations. Research on Language and Social Interaction 43:2 ► pp. 183 ff.

Büscher, Monika, Jacki O’Neill & John Rooksby

2009. Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 109 ff.

Poole, Erika Shehan, W. Keith Edwards & Lawrence Jarvis

2009. The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 277 ff.

Shaw, Rebecca & Celia Kitzinger

2007. V. Problem Presentation and Advice-giving on a Home Birth Helpline. Feminism & Psychology 17:2 ► pp. 203 ff.

Steehouder, Michael

2007. 2007 IEEE International Professional Communication Conference, ► pp. 1 ff.

This list is based on CrossRef data as of 23 december 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.