Part of
Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 91105
Cited by

Cited by 4 other publications

Darics, Erika
2020. The Relevance of Applied Linguistic and Discourse Research: On the Margins of Communication Consultancy. In Professional Communication [Communicating in Professions and Organizations, ],  pp. 47 ff. DOI logo
Darics, Erika & Jane Lockwood
2023. ‘I’m actually shocked of how rude you are!’ Communication challenges in webchat-based customer service. Discourse & Communication 17:1  pp. 3 ff. DOI logo
Poole, Erika Shehan, W. Keith Edwards & Lawrence Jarvis
2009. The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis. Computer Supported Cooperative Work (CSCW) 18:2-3  pp. 277 ff. DOI logo
Steehouder, Michael
2007. 2007 IEEE International Professional Communication Conference,  pp. 1 ff. DOI logo

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