Chapter 4
Shared characteristics of service encounter discourse
Article outline
- 4.1Shared characteristics of service encounter discourse
- 4.2Sequencing of service encounters
- 4.3Discourse context
- 4.3.1Social context in LARC
- 4.3.2Linguistic context in LARC
- 4.3.3Cognitive context in LARC
- 4.4Activity types and communicative tasks
- 4.5Defining communicative activities and tasks in LARC
- 4.6Discussion