Cover not available
Part of
Socioeconomic Pragmatic Variation: Speech acts and address forms in context
Larssyn Staley
[Pragmatics & Beyond New Series 291] 2018
► pp. 189–196

References

Adolphs, Svenja
2008 Corpus and Context: Investigating Pragmatic Functions in Spoken Discourse. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Aijmer, Karin
1996 Conversational Routines in English: Convention and Creativity. New York: Longman Inc.Google Scholar
2013 Understanding Pragmatic Markers A Variational Pragmatic Approach. Edinburgh: Edinburgh University Press.Google Scholar
Anderson, Laurie
1988 “Access Routines in Service Encounters.” In Negotiating Service: Studies in the Discourse of Bookshop Encounters, ed. by Guy Aston, 99–134. Bologna: CLUEB.Google Scholar
Apte, Mahadev L.
1974 “ ‘Thank You’ in South Asian languages: A Comparative Sociolinguistic Study.” International Journal of the Sociology of Language 3: 67–89.Google Scholar
Ash, Sharon
2013 “Social Class.” In The Handbook of Language Variation and Change, ed. by Jack K. Chambers, and Natalie Schilling-Estes. Blackwell Reference Online. DOI logoGoogle Scholar
Aston, Guy
1988 Negotiating Service: Studies in the Discourse of Bookshop Encounters. Bologna: Editrice.Google Scholar
Axelson, Elizabeth
2007 “Vocatives: A Double-Edged Strategy in Intercultural Discourse among Graduate Students.” Pragmatics 17 (1): 95–122. DOI logoGoogle Scholar
Barbaresi, Lavinia Merlini
1988 “Parameters of Markedness in Public Service Encounters.” In Negotiating Service: Studies in the Discourse of Bookshop Encounters, ed. by Guy Aston, 167–203. Bologna: Editrice.Google Scholar
Barron, Anne
2005 “Offering in Ireland and England.” In The Pragmatics of Irish English, ed. by Barron Anne, and Klaus P. Schneider, 141–177. Berlin/New York: Mouton de Gruyter. DOI logoGoogle Scholar
2011 “Variation Revisited: A Corpus Analysis of Offers in Irish English and British English.” In Anglistentag 2010 ed. by Joachim Frenk, and Lena Steveker, 407–420. Saarbrüchen: WVT Wissenschaftlicher Verlag Trier.Google Scholar
2017a “Variational Pragmatics.” In The Routledge Handbook of Pragmatics, ed. by Anne Barron, Yueguo Gu, and Gerard Steen, 91–104. Oxon/New York: Routledge.Google Scholar
2017b “The speech act of ‘offers’ in Irish English.” World Englishes 36 (2): 224–238.DOI logoGoogle Scholar
Barron, Anne, and Klaus P Schneider
2009 “Variational pragmatics: Studying the Impact of Social Factors on Language Use in Interaction.” Intercultural Pragmatics 6 (4): 425–442. DOI logoGoogle Scholar
Barron, Anne, and Klaus P. Schneider
2005 The Pragmatics of Irish English. Vol. 164 of Trends in Linguistics. Studies and Monographs. Berlin/New York: Mouton de Gruyter.Google Scholar
Biber, Douglas, and Susan Conrad
2009 Register, Genres, and Styles: Fundamental Varieties of Language. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Biber, Douglas, and Edward Finegan
1994 Sociolinguistic Perspectives on Register. New York/Oxford: Oxford University Press.Google Scholar
Biber, Douglas, Stig Johansson, Geoffrey Leech, Susan Conrad, and Edward Finegan
1999 Longman Grammar of Spoken and Written English. Harlow: Pearson Education Limited.Google Scholar
Blum-Kulka, Shoshana
1989 “Playing it Safe: The Role of Conventionality in Indirectness.” In Cross-Cultural Pragmatics, ed. by Shoshana Blum-Kulka, Juliane House, and Gabriele Kasper, 37–70. Norwood: Ablex Publishing Corporation.Google Scholar
Blum-Kulka, Shoshana, Juliane House, and Gabriele Kasper
eds. 1989 Cross-Cultural Pragmatics: Requests and Apologies. Norwood: Ablex Publishing Corporation.Google Scholar
Braun, Friederike
1988 Terms of Address. Berlin/New York/Amsterdam: Mounton de Gruyter. DOI logoGoogle Scholar
Brown, Penelope, and Stephen Levinson
1978/1987 Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press.Google Scholar
Brown, R, and M. Ford
1961 “Address in American English.” The Journal of Abnormal and Social Psychology 62 (2): 375–385. DOI logoGoogle Scholar
Brown, R, and A Gilman
1960 “The Pronouns of Power and Solidarity.” In Style in Language, ed. by Thomas A. Sebeok, 253–276. Cambridge: MIT Press.Google Scholar
Bublitz, Wolfram, and Neal R. Norrick
(eds) 2010 Preface to the Handbook Series. Vol. 1 of Handbooks of Pragmatics (HoPs), ed. by Bublitz Wolfram, Andreas H. Jucker, and Klaus P. Schneider. Berlin: De Gruyter Mouton.Google Scholar
Buchstaller, Isabelle, and Alexandra D’Arcy
2009 “Localized Globalization: A Multi-Local, Multivariate Investigation of Quotative Be Like.” Journal of Sociolinguistics 13 (2): 291–331.DOI logoGoogle Scholar
Burnley, David
2003 “The T/V Pronouns in Later Middle English Literature.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, and Irma Taavitsainen, 27–45. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Busse, Ulrich
2002 “ ‘You Beastly Knave, Know You No Reverence?’ The Co-Occurrence of Second Person Pronouns and Nominal Forms of Address.” In Linguistic Variation in the Shakespeare Corpus, ed. by Ulrich Busse, 99–186. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
2003 “The Co-Occurrence of Nominal and Person Pronouns in the Sheakespearean Corpus: Who Says Thou and Says You to Whom?”, ed. by Andreas H. Jucker, and Irma Taavitsainen, 193–222. Amsterdam/Philadelphia: John Benjamins Publishing Company.Google Scholar
Butler, Judith
1990 Gender Trouble: Feminism and the Subversion of Identity. New York: RoutledgeGoogle Scholar
Cheshire, Jenny
2005 “Syntactic Variation and Beyond: Gender and Social Class Variation in the Use of Discourse-New Markers.” Journal of Sociolinguistics 9 (4): 479–508. DOI logoGoogle Scholar
2007 “Discourse Variation, Grammaticalisation and Stuff Like That.” Journal of Sociolinguistics 11 (2): 155–193. DOI logoGoogle Scholar
Clark, Herbert H.
1996 Using Language. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Clayman, Stephen E.
2010 “Address Terms in the Service of Other Interactions: The Case of News Interview Talk.” Discourse and Communication 4 (2): 1853–1867. DOI logoGoogle Scholar
2013 “Agency in Response: The Role of Prefatory Address Terms.” Journal of Pragmatics 57: 290–302. DOI logoGoogle Scholar
Curl, Traci S.
2006 “Offers of Assistance: Constraints on Syntactic Design.” Journal of Pragmatics 38 (8): 1257–1280. DOI logoGoogle Scholar
Dickey, Eleanor
1997 “Forms of Address and Terms of Reference.” Journal of Pragmatics 33 (2): 255–274.Google Scholar
Dines, Elizabeth
1980 “Variation in Discourse – ‘And Stuff Like That’.” Language in Society 9: 13–31. DOI logoGoogle Scholar
Dinkin, Aaron J.
2016 “It’s No Problem to Be Polite: Apparent-Time Change in Responses to Thanks.” NWAV 45, Vancouver, B.C.Google Scholar
Edmondson, Willis, and Juliane House
1981 Let’s Talk and Talk About it: A Pedagogic Interactional Grammar of English. Munich: Urban & Schwarzenberg.Google Scholar
Ehlich, Konrad, and Jochen Rehbein
1972 “Zur Konstitution Pragmatischer Einheiten in Einer Institution: Das Speiserestaurant.” In Linguistische Pragmatik, ed. by Dieter Wunderlich, 209–254. Frankfurt am Main: Athäneum.Google Scholar
Félix-Brasdefer, J. César
2012 “Pragmatic Variation by Gender in Market Service Encounters in Mexico.” In Pragmatic Variation in First and Second Language Contexts: Methodological Issues, ed. by J. César Félix-Brasdefer and Dale Koike, 17–48. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
2014 “Speech Act Sequences.” In Pragmatics of Discourse, ed. by Klaus P. Schneider and Miriam Locher, 323–352. Berlin/Boston: De Gruyter. DOI logoGoogle Scholar
2015 The Language of Service Encounters A Pragmatic-Discursive Approach. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Fetzer, Anita
2004 Recontextualizing Context: Grammaticality Meets Appropriateness. Amsterdam: John Benjamins. DOI logoGoogle Scholar
2010 “Contexts in Context: Micro Meets Macro.” In Discourses in Interaction, ed. by Sanna-Kaisa Tanskanen, Marja-Liisa Helasvuo, Marjut Johansson, and Mia Raitaniemi, 13–32. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
2013 “The Structuring of Discourse.” In The Pragmatics of Speech Acts, ed. by Marina Sbisà, and Ken Turner, 685–711. Berlin/Boston: De Gruyter Mouton. DOI logoGoogle Scholar
2014 “Conceptualizing Discourse.” In Pragmatics of Discourse, ed. by Klaus P. Schneider, and Anne Barron. Berlin/Boston: De Gruyter Mouton. DOI logoGoogle Scholar
Finegan, Edward, and Douglas Biber
1994 “Register and Social Dialect Variation: An Integrated approach.” In Sociolinguistic Perspectives on Register, ed. by Douglas Biber, and Edward Finegan, 315–349. New York/Oxford: Oxford University Press.Google Scholar
2001 “Register Variation and Social Dialect Variation: The Register Axiom.” In Style and Sociolinguistic Variation, ed. by Penelope Eckert, and John R. Rickford, 235–267. New York: Cambridge University Press.Google Scholar
Gavioli, Laura
1997 “Bookshop Service Encounters in English and Italian: Notes on the Achievement of Information and Advice.” In The Languages of Business: An International Perspective, ed. by Francesca Bargiela-Chiappini, and Sandra Harris, 136–156. Edinburgh: Edinburgh University Press.Google Scholar
Goffman, Erving
1981 Forms of Talk. Philadelphia: University of Pennsylvania Press.Google Scholar
Halliday, M. A. K., and Ruqauya Hasan
1989 Language and Context, and Text: Aspects of Language in a Social-Semiotic Perspective. Oxford: Oxford University Press.Google Scholar
Hancher, Michael
1979 “The Classification of Cooperative Illocutionary Acts.” Language and Society 8 (1): 1–14. DOI logoGoogle Scholar
Hasan, Ruqauya
1979 “On the Notion of Text.” In Text vs. Science. Basic Questions of Textlinguistics, ed. by János S. Petöfi, 369–390. Hamburg: Helmut Buske.Google Scholar
Haugh, Michael, and Klaus P. Schneider
2012 “Im/politeness Across Englishes.” Journal of Pragmatics 44 (9): 1017–1021. DOI logoGoogle Scholar
Heyd, Theresa
2010 “How You Guys Doin? Staged Orality and Emerging Plural Address in the Television Series FRIENDS .” American Speech 85 (1): 33–66. DOI logoGoogle Scholar
Hickey, Raymond
2003 “Rectifying a Standard Deficiency: Second-Person Pronominal Distinction in Varieties of English.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, and Irma Taavitsainen, 343–374. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
House, Juliane
2000 “Understanding Misunderstanding: A Pragmatic-Discourse Approach to Analysing Mismanaged Rapport in Talk Across Cultures.” In Culturally speaking: Managing rapport through talk across cultures, ed. by Helen Spencer-Oatey, 145–164. London/New York: Continuum.Google Scholar
Hua, Zhu, Li Wei, and Qian Yuan
2000 “The Sequential Organisation of Gift Offering and Acceptance in Chinese.” Journal of Pragmatics 32: 81–103. DOI logoGoogle Scholar
Hunt, Tony
2003 “The Use of Tu/Vous in the Anglo-Norman Seinte Resureccion.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, 47–59. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Jucker, Andreas H.
2008 “Communicative Tasks Across Languages. Movie Narratives in English, in English as a Foreign Language and in German.” In Languages and Cultures in Contrast and Comparison, ed. by Maria de los Angeles Gómez González, J. Lachlan Mackenzie and González Alvarez, 247–274. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
2009 “Speech act research between armchair, field and laboratory: The case of compliments.” Journal of Pragmatics 41 (8): 1611–1635. DOI logoGoogle Scholar
Jucker, Andreas H., and Sara W. Smith
2003 “Reference Assignment as a Communicative Task: Differences Between Native Speakers, ESL- and EFL-Speakers.” In Anglistentag 2002, Bayreuth, ed. by Ewald Mengel, Hans-Jörg Schmid, and Michael Steppat, 401–410. Trier: Wissenschaftlicher Verlag.Google Scholar
Jucker, Andreas H., and Larssyn Staley
2017 “(Im) Politeness and Developments in Methodology.” In The Palgrave Handbook of Linguistic (Im)politeness, ed. by Jonathan Culpeper, Michael Haugh and Dániel Z. Kádár, 403–430. London: Palgrave Macmillan.DOI logoGoogle Scholar
Jucker, Andreas H., and Irma Taavitsainen
2003 “Diachronic Perspectives on Address Term Systems.” In Diachronic Perspectives on Address Term Systems, ed. by Irma Taavitsainen, and Andreas H. Jucker, 1–25. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
2012 “Pragmatic variables.” In The Handbook of Historical Sociolinguistics, ed. by Juan M. Hernández-Campoy, and Juan C. Conde-Silvestre, 293–306. Oxford: Wiley-Blackwell. DOI logoGoogle Scholar
Jurafsky, Dan
2014 The Language of Food: A Linguist Reads the Menu. New York: Mage Publishers.Google Scholar
Kerbrat-Orecchioni, Catherine
2005 “Politeness in France: How to Buy Bread Politely.” In Politeness in Europe, ed. by Leo Hickey, and Miranda Stewart, 29–44. Cleveland/Buffalo/Toranto: Multilingual Matters LTD.Google Scholar
2006 “Politeness in Small Shops in France.” Journal of Politeness Research 2: 79–103. DOI logoGoogle Scholar
Kidwell, Mardi
2000 “Common Ground in Cross-Cultural Communication: Sequential and Institutional Contexts in Front Desk Service Encounters.” Issues in Applied Linguistics 11 (1): 17–37.Google Scholar
Kiesling, Scott F.
2004 “Dude.” American Speech 79 (3): 281–305. DOI logoGoogle Scholar
2011 Language Variation and Change. Edinburgh: Edinburgh University Press.Google Scholar
Kohnen, Thomas
2008 “Linguistic Politeness in Anglo-Saxon England? A study of Old English address terms.” Journal of Historical Pragmatics 9 (1): 140–158. DOI logoGoogle Scholar
Koutlaki, Sofia A.
2002 “Offers and Expressions of Thanks as Face Enhancing Acts: Tæ’arof in Persian.” Journal of Pragmatics 34: 1733–1756. DOI logoGoogle Scholar
Kuroshima, Satomi
2010 “Another Look at the Service Encounter: Progressivity, Intersubjectivity, and Trust in a Japanese Sushi Restaurant.” Journal of Pragmatics 42: 856–869. DOI logoGoogle Scholar
Labor, U.S. Department of
2016 “Wage and Hour Division (WHD): Minimum Wages for Tipped Employees.” Accessed July 28, 2016. [URL].
Labov, William
1972 Sociolinguistic Patterns. Oxford: Blackwell.Google Scholar
1996 “When Intuitions Fail.” Chicago Linguistic Society Papers from the Parasession on Theory and Data in Linguistics, 77–106.
2006/1966 The Social Stratification of English in New York City. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Lavandera, Beatriz R.
1978 “Where Does the Sociolinguistic Variable Stop?” Language and Society 7: 171–182. DOI logoGoogle Scholar
Leech, Geoffrey
1983 Principles of Pragmatics. New York: Longman Inc.Google Scholar
2014 Pragmatics of Politeness, Oxford Studies in Sociolinguistics. New York: Oxford University Press. DOI logoGoogle Scholar
Leech, Geoffrey, and Jan Svartvik
1994 A Communicative Grammar of English. 2nd ed. London: Longman.Google Scholar
Leech, Geoffrey, and Jenny Thomas
1990 “Language, Meaning and Context: Pragmatics.” In An Encyclopedia of Language, ed. by Neville E. Collinge, 94–113. London/New York: Routledge.Google Scholar
Levinson, Stephen
1979 “Activity types and language.” Linguistics 17: 365–399. DOI logoGoogle Scholar
Levinson, Stephen C.
1983 Pragmatics. Cambridge: Cambridge University Press.DOI logoGoogle Scholar
Linell, Per
2010 “Communicative Activity Types as Organisations in Discourses and Discourses in Organisations.” In Discourses in Interaction, ed. by Sanna-Kaisa Tanskanen, Marja-Liisa Helasvuo, Marjut Johansson, and Mia Raitaniemi. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Mazzon, Gabriella
2003 “Pronouns and Nominal Address in Shakespearean English.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, and Irma Taavitsainen, 223–250. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
McConnell-Ginet, S.
2003 “ ‘What’s in a Name’ Social Labeling and Gender Practices.” In The Handbook of Language and Gender, ed. by Janet Holmes, and Miriam Myerhoff. Oxford: Blackwell Publishing Ltd. DOI logoGoogle Scholar
Mey, Jacob L.
2011 “Speech Acts in Context.” In Context and Contexts, ed. by Anita Fetzer, and Etsuko Oishi, 171–180. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
Nelala, Minna
2004 “Access Politeness Axes: Forms of Address and Terms of Reference in Early English Correspondence.” Journal of Pragmatics 36: 2125–2160. DOI logoGoogle Scholar
Nevalainen, Terttu, and Helena Raumolin-Brunberg
1995 “Constraints on Politeness: The pragmatics of Address Formulae in Early English Correspondence.” In Historical Pragmatics. Pragmatic Developments in the History of English, ed. by Andreas H. Jucker, 541–601. Amsterdam: John Benjamin. DOI logoGoogle Scholar
Pichler, Heike
2009 “The functional and social reality of discourse variants in a northers English dialect: I DON’T KNOW and I DON’T THINK compared.” Intercultural Pragmatics 6 (4): 561–596. DOI logoGoogle Scholar
2013 The Structure of Discourse-Pragmatic Variation. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
2016 “Introduction: Discourse-pragmatic Variation and Change.” In Discourse-Pragmatic Variation and Change in English: New Methods and Insights, ed. by Heike Pichler, 1–18. Cambridge: Cambridge University Press.DOI logoGoogle Scholar
Placencia, María Elena
2008 “Requests in Corner Shop Transactions in Ecuadorian Andean and Coastal Spanish.” In Variational Pragmatics: A Focus on Regional Varieties in Pluricentric Languages, ed. by Klaus P. Schneider and Anne Barron, 307–332. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
Plevoets, Koen, Dirk Speelman, and Dirk Geeraets
2008 “The Distribution of T/V Pronouns in Netherlandic and Belgian Dutch.” In Variational Pragmatics: A Focus on Regional Varieties in Pluricentric Languages, ed. by Klaus P. Schneider, and Anne Barron. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
Rendle-Short, Johanna
2010 “ ‘Mate’ as a Term of Address in Ordinary Interaction.” Journal of Pragmatics 42: 1201–1218. DOI logoGoogle Scholar
Rüegg, Larssyn
2014 “Thanks Responses in Three Socio-Economic Settings: A Variational Pragmatics Approach.” Journal of Pragmatics 71: 17–30. DOI logoGoogle Scholar
Schiffrin, Deborah
1987 Discourse Markers. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
1994 Approaches to Discourse. Oxford: Blackwell Publishing.Google Scholar
Schilling, Nathalie
2013 Sociolinguistic Fieldwork, Key Topics in Sociolinguistics. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Schneider, Klaus P.
2005 “No Problem, You’re Welcome, Anytime: Responding to Thanks in Ireland, England, and the USA.” In The Pragmatics of Irish English, ed. by Klaus P. Schneider, and Anne Barron, 101–139. Berlin/New York: Mouton de Gruyter. DOI logoGoogle Scholar
2010a “Variational Pragmatics.” In Variation and Change: Pragmatic Perspectives ed. by Mirjam Fried, Jan-Ola Östman and Jef Verschueren, 239–267. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
2010b “Sociopragmatic Variation and Culture-Dependent Schemata of Linguistic Behaviour.” In LAUD Paper A748, 1–28. Duisburg/Essen: University of Duisburg-Essen.
2012a “Appropriate Behaviour Across Varieties of English.” Journal of Pragmatics 44: 1022–1047. DOI logoGoogle Scholar
2012b “Pragmatic Variation and Cultural Models.” Review of Cognitive Linguistics 10 (2): 346–372. DOI logoGoogle Scholar
2014 “Pragmatic Variation and Cultural Models.” In Cognitive Sociolinguistics. Social and Cultural Variation in Cognition and Language Use, ed. by Martin Pütz, Justyna A. Robinson, and Monika Reif, 107–132. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Schneider, Klaus P., and Anne Barron
eds. 2008a Variational Pragmatics: A focus on Regional Varieties in Pluricentric Languages. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
2008b “Where Pragmatics and Dialectology Meet. Introducing Variational Pragmatics.” In Variational Pragmatics: A Focus on Regional Varieties in Pluricentric Languages, ed. by Klaus P. Schneider, and Anne Barron, 1–35. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
Searle, John
1976 “A Classification of Speech Acts.” Language and Society 5 (1–23).Google Scholar
1979 Expression and Meaning: Studies in the Theory of Speech Acts. New York: Cambridge University Press. DOI logoGoogle Scholar
Sibsà, Marina, and Ken Turner
2013 “Introduction.” In Pragmatics of Speech Actions, ed. by Marina Sibsà, and Ken Turner, 1–22. Berlin/Boston: De Gruyter Mouton. DOI logoGoogle Scholar
Sickinger, Pawel, and Klaus P. Schneider
2014 “Pragmatic Competence and the CEFR: Pragmatic Profiling as a Link Between Theory and Language Use.” Linguistica 54 (1): 113–127. DOI logoGoogle Scholar
Solon, Megan
2013 “Cross-Cultural Negotiation: Touristic Service Encounters in Yucatán, Mexico.” 15th Hispanic Linguistics Symposium, Sommerwille, Ma.
Spencer-Oatey, Helen
2000 “Rapport Management: A Framework for Analysis.” In Culturally Speaking: Managing Rapport Through Talk Across Cultures, ed. by Helen Spencer-Oatey, 11–46. London: Continuum.Google Scholar
2008 “Face, (Im)politeness and Rapport.” In Culturally Speaking. Culture, Communication and Politeness Theory., ed. by Helen Spencer-Oatey, 11–47. London: Continuum.Google Scholar
[URL]
2016 “Restaurant Server: Job Description, Duties and Requirements.” [URL], accessed July 28, 2016.
Swales, John M.
1990 Genre Analysis: English in Academic and Research Settings. Cambridge/Melbourne/New York: Cambridge University Press.Google Scholar
Tagliamonte, Sali
2006 Analysing Sociolinguistic Variation. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Tagliamonte, Sali, and Alexandra D’Arcy
2007 “Frequency and Variation in the Community Grammar: Tracking a New Change Through the Generations.” Language Variation and Change 19 (2): 199–217. DOI logoGoogle Scholar
Terkourafi, Marina
2011 “The Pragmatic Variable: Toward a Procedural Interpretation.” Language in Society 40: 343–372. DOI logoGoogle Scholar
2012 “Between Pragmatics and Sociolinguistics: Where Does Pragmatic Variation Fit In?” In Pragmatic Variation in First and Second Language Contexts: Methodological Issues, ed. by J. César Félix-Brasdefer, and Dale A. Koike, 295–318. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
Tsui, Amy B. M.
1994 English Conversation, Describing English Language. Oxford: Oxford Universty Press.Google Scholar
van Dijk, Teun A.
2008 Discourse and Context: A Sociocognitive Approach. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Ventola, Eija
1987 The Structure of Social Interaction: A Systemic Approach to the Semiotics of Service Encounters, Open Linguistic Series. London: Frances Pinter (Publishers).Google Scholar
2005 “Revisiting Service Encounter Genre – Some Reflections.” Folia Linguistica 39: 19–43. DOI logoGoogle Scholar
Wales, Katie
1996 Personal Pronouns in Present-day English. Cambridge: Cambridge University Press.Google Scholar
Waters, Cathleen
2016 “Practical Stratagies for Elucidating Discourse-Pragmatic Variation.” In Discourse-Pragmatic Variation and Change in English: New Methods and Insights, ed. by Heike Pichler, 41–56. Cambridge: Cambridge University Press.DOI logoGoogle Scholar
Wolfram, Walt, and Natalie Schilling-Estes
2006/1998 “Language Use and Pragmatics.” In American English Dialects and Variation, ed. by Walt Wolfram, and Natalie Schilling-Estes, 93–101. Massachusetts: Blackwell Publishing.Google Scholar
Wright, Susan
1997 “ ‘Ah’m Going for to Give Youse a Story Today’: Remarks on Second Person Plural Pronouns in Englishes.” In Taming the Vernacular: From Dialect to Written Standard Language, ed. by Jenny Cheshire, and Dieter Stein, 170–184. New York: Longman.Google Scholar
Yule, George
1996 Pragmatics. Oxford/New York: Oxford University Press.Google Scholar