Adolphs, Svenja. 2008. Corpus and Context: Investigating Pragmatic Functions in Spoken Discourse. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Aijmer, Karin. 1996. Conversational Routines in English: Convention and Creativity. New York: Longman Inc.Google Scholar
. 2013. Understanding Pragmatic Markers A Variational Pragmatic Approach. Edinburgh: Edinburgh University Press.Google Scholar
Anderson, Laurie. 1988. “Access Routines in Service Encounters.” In Negotiating Service: Studies in the Discourse of Bookshop Encounters, ed. by Guy Aston, 99–134. Bologna: CLUEB.Google Scholar
Apte, Mahadev L. 1974. “‘Thank You’ in South Asian languages: A Comparative Sociolinguistic Study.” International Journal of the Sociology of Language 3: 67–89.Google Scholar
Ash, Sharon. 2013. “Social Class.” In The Handbook of Language Variation and Change, ed. by Jack K. Chambers, and Natalie Schilling-Estes. Blackwell Reference Online. DOI logoGoogle Scholar
Aston, Guy. 1988. Negotiating Service: Studies in the Discourse of Bookshop Encounters. Bologna: Editrice.Google Scholar
Axelson, Elizabeth. 2007. “Vocatives: A Double-Edged Strategy in Intercultural Discourse among Graduate Students.” Pragmatics 17 (1): 95–122. DOI logoGoogle Scholar
Barbaresi, Lavinia Merlini. 1988. “Parameters of Markedness in Public Service Encounters.” In Negotiating Service: Studies in the Discourse of Bookshop Encounters, ed. by Guy Aston, 167–203. Bologna: Editrice.Google Scholar
Barron, Anne. 2005. “Offering in Ireland and England.” In The Pragmatics of Irish English, ed. by Barron Anne, and Klaus P. Schneider, 141–177. Berlin/New York: Mouton de Gruyter. DOI logoGoogle Scholar
. 2011. “Variation Revisited: A Corpus Analysis of Offers in Irish English and British English.” In Anglistentag 2010 ed. by Joachim Frenk, and Lena Steveker, 407–420. Saarbrüchen: WVT Wissenschaftlicher Verlag Trier.Google Scholar
. 2017a. “Variational Pragmatics.” In The Routledge Handbook of Pragmatics, ed. by Anne Barron, Yueguo Gu, and Gerard Steen, 91–104. Oxon/New York: Routledge.Google Scholar
. 2017b. “The speech act of ‘offers’ in Irish English.” World Englishes 36 (2): 224–238.DOI logoGoogle Scholar
Barron, Anne, and Klaus P Schneider. 2009. “Variational pragmatics: Studying the Impact of Social Factors on Language Use in Interaction.” Intercultural Pragmatics 6 (4): 425–442. DOI logoGoogle Scholar
Barron, Anne, and Klaus P. Schneider. 2005. The Pragmatics of Irish English. Vol. 164 of Trends in Linguistics. Studies and Monographs. Berlin/New York: Mouton de Gruyter.Google Scholar
Biber, Douglas, and Susan Conrad. 2009. Register, Genres, and Styles: Fundamental Varieties of Language. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Biber, Douglas, and Edward Finegan. 1994. Sociolinguistic Perspectives on Register. New York/Oxford: Oxford University Press.Google Scholar
Biber, Douglas, Stig Johansson, Geoffrey Leech, Susan Conrad, and Edward Finegan. 1999. Longman Grammar of Spoken and Written English. Harlow: Pearson Education Limited.Google Scholar
Blum-Kulka, Shoshana. 1989. “Playing it Safe: The Role of Conventionality in Indirectness.” In Cross-Cultural Pragmatics, ed. by Shoshana Blum-Kulka, Juliane House, and Gabriele Kasper, 37–70. Norwood: Ablex Publishing Corporation.Google Scholar
Blum-Kulka, Shoshana, Juliane House, and Gabriele Kasper eds. 1989. Cross-Cultural Pragmatics: Requests and Apologies. Norwood: Ablex Publishing Corporation.Google Scholar
Braun, Friederike. 1988. Terms of Address. Berlin/New York/Amsterdam: Mounton de Gruyter. DOI logoGoogle Scholar
Brown, Penelope, and Stephen Levinson. 1978/1987. Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press.Google Scholar
Brown, R, and M. Ford. 1961. “Address in American English.” The Journal of Abnormal and Social Psychology 62 (2): 375–385. DOI logoGoogle Scholar
Brown, R, and A Gilman. 1960. “The Pronouns of Power and Solidarity.” In Style in Language, ed. by Thomas A. Sebeok, 253–276. Cambridge: MIT Press.Google Scholar
Bublitz, Wolfram, and Neal R. Norrick (eds). 2010. Preface to the Handbook Series. Vol. 1 of Handbooks of Pragmatics (HoPs), ed. by Bublitz Wolfram, Andreas H. Jucker, and Klaus P. Schneider. Berlin: De Gruyter Mouton.Google Scholar
Buchstaller, Isabelle, and Alexandra D’Arcy. 2009. “Localized Globalization: A Multi-Local, Multivariate Investigation of Quotative Be Like.” Journal of Sociolinguistics 13 (2): 291–331.DOI logoGoogle Scholar
Burnley, David. 2003. “The T/V Pronouns in Later Middle English Literature.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, and Irma Taavitsainen, 27–45. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Busse, Ulrich. 2002. “‘You Beastly Knave, Know You No Reverence?’ The Co-Occurrence of Second Person Pronouns and Nominal Forms of Address.” In Linguistic Variation in the Shakespeare Corpus, ed. by Ulrich Busse, 99–186. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
. 2003. “The Co-Occurrence of Nominal and Person Pronouns in the Sheakespearean Corpus: Who Says Thou and Says You to Whom?”, ed. by Andreas H. Jucker, and Irma Taavitsainen, 193–222. Amsterdam/Philadelphia: John Benjamins Publishing Company.Google Scholar
Butler, Judith. 1990. Gender Trouble: Feminism and the Subversion of Identity. New York: RoutledgeGoogle Scholar
Cheshire, Jenny. 2005. “Syntactic Variation and Beyond: Gender and Social Class Variation in the Use of Discourse-New Markers.” Journal of Sociolinguistics 9 (4): 479–508. DOI logoGoogle Scholar
. 2007. “Discourse Variation, Grammaticalisation and Stuff Like That.” Journal of Sociolinguistics 11 (2): 155–193. DOI logoGoogle Scholar
Clark, Herbert H. 1996. Using Language. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Clayman, Stephen E. 2010. “Address Terms in the Service of Other Interactions: The Case of News Interview Talk.” Discourse and Communication 4 (2): 1853–1867. DOI logoGoogle Scholar
2013. “Agency in Response: The Role of Prefatory Address Terms.” Journal of Pragmatics 57: 290–302. DOI logoGoogle Scholar
Curl, Traci S. 2006. “Offers of Assistance: Constraints on Syntactic Design.” Journal of Pragmatics 38 (8): 1257–1280. DOI logoGoogle Scholar
Dickey, Eleanor. 1997. “Forms of Address and Terms of Reference.” Journal of Pragmatics 33 (2): 255–274.Google Scholar
Dines, Elizabeth. 1980. “Variation in Discourse – ‘And Stuff Like That’.” Language in Society 9: 13–31. DOI logoGoogle Scholar
Dinkin, Aaron J. 2016. “It’s No Problem to Be Polite: Apparent-Time Change in Responses to Thanks.” NWAV 45, Vancouver, B.C.Google Scholar
Edmondson, Willis, and Juliane House. 1981. Let’s Talk and Talk About it: A Pedagogic Interactional Grammar of English. Munich: Urban & Schwarzenberg.Google Scholar
Ehlich, Konrad, and Jochen Rehbein. 1972. “Zur Konstitution Pragmatischer Einheiten in Einer Institution: Das Speiserestaurant.” In Linguistische Pragmatik, ed. by Dieter Wunderlich, 209–254. Frankfurt am Main: Athäneum.Google Scholar
Félix-Brasdefer, J. César. 2012. “Pragmatic Variation by Gender in Market Service Encounters in Mexico.” In Pragmatic Variation in First and Second Language Contexts: Methodological Issues, ed. by J. César Félix-Brasdefer and Dale Koike, 17–48. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
. 2014. “Speech Act Sequences.” In Pragmatics of Discourse, ed. by Klaus P. Schneider and Miriam Locher, 323–352. Berlin/Boston: De Gruyter. DOI logoGoogle Scholar
2015. The Language of Service Encounters A Pragmatic-Discursive Approach. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Fetzer, Anita. 2004. Recontextualizing Context: Grammaticality Meets Appropriateness. Amsterdam: John Benjamins. DOI logoGoogle Scholar
. 2010. “Contexts in Context: Micro Meets Macro.” In Discourses in Interaction, ed. by Sanna-Kaisa Tanskanen, Marja-Liisa Helasvuo, Marjut Johansson, and Mia Raitaniemi, 13–32. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
. 2013. “The Structuring of Discourse.” In The Pragmatics of Speech Acts, ed. by Marina Sbisà, and Ken Turner, 685–711. Berlin/Boston: De Gruyter Mouton. DOI logoGoogle Scholar
. 2014. “Conceptualizing Discourse.” In Pragmatics of Discourse, ed. by Klaus P. Schneider, and Anne Barron. Berlin/Boston: De Gruyter Mouton. DOI logoGoogle Scholar
Finegan, Edward, and Douglas Biber. 1994. “Register and Social Dialect Variation: An Integrated approach.” In Sociolinguistic Perspectives on Register, ed. by Douglas Biber, and Edward Finegan, 315–349. New York/Oxford: Oxford University Press.Google Scholar
. 2001. “Register Variation and Social Dialect Variation: The Register Axiom.” In Style and Sociolinguistic Variation, ed. by Penelope Eckert, and John R. Rickford, 235–267. New York: Cambridge University Press.Google Scholar
Gavioli, Laura. 1997. “Bookshop Service Encounters in English and Italian: Notes on the Achievement of Information and Advice.” In The Languages of Business: An International Perspective, ed. by Francesca Bargiela-Chiappini, and Sandra Harris, 136–156. Edinburgh: Edinburgh University Press.Google Scholar
Goffman, Erving. 1981. Forms of Talk. Philadelphia: University of Pennsylvania Press.Google Scholar
Halliday, M. A. K., and Ruqauya Hasan. 1989. Language and Context, and Text: Aspects of Language in a Social-Semiotic Perspective. Oxford: Oxford University Press.Google Scholar
Hancher, Michael. 1979. “The Classification of Cooperative Illocutionary Acts.” Language and Society 8 (1): 1–14. DOI logoGoogle Scholar
Hasan, Ruqauya. 1979. “On the Notion of Text.” In Text vs. Science. Basic Questions of Textlinguistics, ed. by János S. Petöfi, 369–390. Hamburg: Helmut Buske.Google Scholar
Haugh, Michael, and Klaus P. Schneider. 2012. “Im/politeness Across Englishes.” Journal of Pragmatics 44 (9): 1017–1021. DOI logoGoogle Scholar
Heyd, Theresa. 2010. “How You Guys Doin? Staged Orality and Emerging Plural Address in the Television Series FRIENDS .” American Speech 85 (1): 33–66. DOI logoGoogle Scholar
Hickey, Raymond. 2003. “Rectifying a Standard Deficiency: Second-Person Pronominal Distinction in Varieties of English.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, and Irma Taavitsainen, 343–374. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
House, Juliane. 2000. “Understanding Misunderstanding: A Pragmatic-Discourse Approach to Analysing Mismanaged Rapport in Talk Across Cultures.” In Culturally speaking: Managing rapport through talk across cultures, ed. by Helen Spencer-Oatey, 145–164. London/New York: Continuum.Google Scholar
Hua, Zhu, Li Wei, and Qian Yuan. 2000. “The Sequential Organisation of Gift Offering and Acceptance in Chinese.” Journal of Pragmatics 32: 81–103. DOI logoGoogle Scholar
Hunt, Tony. 2003. “The Use of Tu/Vous in the Anglo-Norman Seinte Resureccion.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, 47–59. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Jucker, Andreas H. 2008. “Communicative Tasks Across Languages. Movie Narratives in English, in English as a Foreign Language and in German.” In Languages and Cultures in Contrast and Comparison, ed. by Maria de los Angeles Gómez González, J. Lachlan Mackenzie and González Alvarez, 247–274. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
2009. “Speech act research between armchair, field and laboratory: The case of compliments.” Journal of Pragmatics 41 (8): 1611–1635. DOI logoGoogle Scholar
Jucker, Andreas H., and Sara W. Smith. 2003. “Reference Assignment as a Communicative Task: Differences Between Native Speakers, ESL- and EFL-Speakers.” In Anglistentag 2002, Bayreuth, ed. by Ewald Mengel, Hans-Jörg Schmid, and Michael Steppat, 401–410. Trier: Wissenschaftlicher Verlag.Google Scholar
Jucker, Andreas H., and Larssyn Staley. 2017. “(Im) Politeness and Developments in Methodology.” In The Palgrave Handbook of Linguistic (Im)politeness, ed. by Jonathan Culpeper, Michael Haugh and Dániel Z. Kádár, 403–430. London: Palgrave Macmillan.DOI logoGoogle Scholar
Jucker, Andreas H., and Irma Taavitsainen. 2003. “Diachronic Perspectives on Address Term Systems.” In Diachronic Perspectives on Address Term Systems, ed. by Irma Taavitsainen, and Andreas H. Jucker, 1–25. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
. 2012. “Pragmatic variables.” In The Handbook of Historical Sociolinguistics, ed. by Juan M. Hernández-Campoy, and Juan C. Conde-Silvestre, 293–306. Oxford: Wiley-Blackwell. DOI logoGoogle Scholar
Jurafsky, Dan. 2014. The Language of Food: A Linguist Reads the Menu. New York: Mage Publishers.Google Scholar
Kerbrat-Orecchioni, Catherine. 2005. “Politeness in France: How to Buy Bread Politely.” In Politeness in Europe, ed. by Leo Hickey, and Miranda Stewart, 29–44. Cleveland/Buffalo/Toranto: Multilingual Matters LTD.Google Scholar
. 2006. “Politeness in Small Shops in France.” Journal of Politeness Research 2: 79–103. DOI logoGoogle Scholar
Kidwell, Mardi. 2000. “Common Ground in Cross-Cultural Communication: Sequential and Institutional Contexts in Front Desk Service Encounters.” Issues in Applied Linguistics 11 (1): 17–37.Google Scholar
Kiesling, Scott F. 2004. “Dude.” American Speech 79 (3): 281–305. DOI logoGoogle Scholar
2011. Language Variation and Change. Edinburgh: Edinburgh University Press.Google Scholar
Kohnen, Thomas. 2008. “Linguistic Politeness in Anglo-Saxon England? A study of Old English address terms.” Journal of Historical Pragmatics 9 (1): 140–158. DOI logoGoogle Scholar
Koutlaki, Sofia A. 2002. “Offers and Expressions of Thanks as Face Enhancing Acts: Tæ’arof in Persian.” Journal of Pragmatics 34: 1733–1756. DOI logoGoogle Scholar
Kuroshima, Satomi. 2010. “Another Look at the Service Encounter: Progressivity, Intersubjectivity, and Trust in a Japanese Sushi Restaurant.” Journal of Pragmatics 42: 856–869. DOI logoGoogle Scholar
Labor, U.S. Department of. 2016. “Wage and Hour Division (WHD): Minimum Wages for Tipped Employees.” Accessed July 28, 2016. [URL].
Labov, William. 1972. Sociolinguistic Patterns. Oxford: Blackwell.Google Scholar
. 1996. “When Intuitions Fail.” Chicago Linguistic Society Papers from the Parasession on Theory and Data in Linguistics, 77–106.
. 2006/1966. The Social Stratification of English in New York City. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Lavandera, Beatriz R. 1978. “Where Does the Sociolinguistic Variable Stop?Language and Society 7: 171–182. DOI logoGoogle Scholar
Leech, Geoffrey. 1983. Principles of Pragmatics. New York: Longman Inc.Google Scholar
. 2014. Pragmatics of Politeness, Oxford Studies in Sociolinguistics. New York: Oxford University Press. DOI logoGoogle Scholar
Leech, Geoffrey, and Jan Svartvik. 1994. A Communicative Grammar of English. 2nd ed. London: Longman.Google Scholar
Leech, Geoffrey, and Jenny Thomas. 1990. “Language, Meaning and Context: Pragmatics.” In An Encyclopedia of Language, ed. by Neville E. Collinge, 94–113. London/New York: Routledge.Google Scholar
Levinson, Stephen. 1979. “Activity types and language.” Linguistics 17: 365–399. DOI logoGoogle Scholar
Levinson, Stephen C. 1983. Pragmatics. Cambridge: Cambridge University Press.DOI logoGoogle Scholar
Linell, Per. 2010. “Communicative Activity Types as Organisations in Discourses and Discourses in Organisations.” In Discourses in Interaction, ed. by Sanna-Kaisa Tanskanen, Marja-Liisa Helasvuo, Marjut Johansson, and Mia Raitaniemi. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Mazzon, Gabriella. 2003. “Pronouns and Nominal Address in Shakespearean English.” In Diachronic Perspectives on Address Term Systems, ed. by Andreas H. Jucker, and Irma Taavitsainen, 223–250. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
McConnell-Ginet, S. 2003. “‘What’s in a Name’ Social Labeling and Gender Practices.” In The Handbook of Language and Gender, ed. by Janet Holmes, and Miriam Myerhoff. Oxford: Blackwell Publishing Ltd. DOI logoGoogle Scholar
Mey, Jacob L. 2011. “Speech Acts in Context.” In Context and Contexts, ed. by Anita Fetzer, and Etsuko Oishi, 171–180. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
Nelala, Minna. 2004. “Access Politeness Axes: Forms of Address and Terms of Reference in Early English Correspondence.” Journal of Pragmatics 36: 2125–2160. DOI logoGoogle Scholar
Nevalainen, Terttu, and Helena Raumolin-Brunberg. 1995. “Constraints on Politeness: The pragmatics of Address Formulae in Early English Correspondence.” In Historical Pragmatics. Pragmatic Developments in the History of English, ed. by Andreas H. Jucker, 541–601. Amsterdam: John Benjamin. DOI logoGoogle Scholar
Pichler, Heike. 2009. “The functional and social reality of discourse variants in a northers English dialect: I DON’T KNOW and I DON’T THINK compared.” Intercultural Pragmatics 6 (4): 561–596. DOI logoGoogle Scholar
. 2013. The Structure of Discourse-Pragmatic Variation. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
. 2016. “Introduction: Discourse-pragmatic Variation and Change.” In Discourse-Pragmatic Variation and Change in English: New Methods and Insights, ed. by Heike Pichler, 1–18. Cambridge: Cambridge University Press.DOI logoGoogle Scholar
Placencia, María Elena. 2008. “Requests in Corner Shop Transactions in Ecuadorian Andean and Coastal Spanish.” In Variational Pragmatics: A Focus on Regional Varieties in Pluricentric Languages, ed. by Klaus P. Schneider and Anne Barron, 307–332. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
Plevoets, Koen, Dirk Speelman, and Dirk Geeraets. 2008. “The Distribution of T/V Pronouns in Netherlandic and Belgian Dutch.” In Variational Pragmatics: A Focus on Regional Varieties in Pluricentric Languages, ed. by Klaus P. Schneider, and Anne Barron. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
Rendle-Short, Johanna. 2010. “‘Mate’ as a Term of Address in Ordinary Interaction.” Journal of Pragmatics 42: 1201–1218. DOI logoGoogle Scholar
Rüegg, Larssyn. 2014. “Thanks Responses in Three Socio-Economic Settings: A Variational Pragmatics Approach.” Journal of Pragmatics 71: 17–30. DOI logoGoogle Scholar
Schiffrin, Deborah. 1987. Discourse Markers. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
. 1994. Approaches to Discourse. Oxford: Blackwell Publishing.Google Scholar
Schilling, Nathalie. 2013. Sociolinguistic Fieldwork, Key Topics in Sociolinguistics. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Schneider, Klaus P. 2005. “No Problem, You’re Welcome, Anytime: Responding to Thanks in Ireland, England, and the USA.” In The Pragmatics of Irish English, ed. by Klaus P. Schneider, and Anne Barron, 101–139. Berlin/New York: Mouton de Gruyter. DOI logoGoogle Scholar
2010a. “Variational Pragmatics.” In Variation and Change: Pragmatic Perspectives ed. by Mirjam Fried, Jan-Ola Östman and Jef Verschueren, 239–267. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
2010b. “Sociopragmatic Variation and Culture-Dependent Schemata of Linguistic Behaviour.” In LAUD Paper A748, 1–28. Duisburg/Essen: University of Duisburg-Essen.
2012a. “Appropriate Behaviour Across Varieties of English.” Journal of Pragmatics 44: 1022–1047. DOI logoGoogle Scholar
2012b. “Pragmatic Variation and Cultural Models.” Review of Cognitive Linguistics 10 (2): 346–372. DOI logoGoogle Scholar
2014. “Pragmatic Variation and Cultural Models.” In Cognitive Sociolinguistics. Social and Cultural Variation in Cognition and Language Use, ed. by Martin Pütz, Justyna A. Robinson, and Monika Reif, 107–132. Amsterdam/Philadelphia: John Benjamins Publishing Company. DOI logoGoogle Scholar
Schneider, Klaus P., and Anne Barron, eds. 2008a. Variational Pragmatics: A focus on Regional Varieties in Pluricentric Languages. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
. 2008b. “Where Pragmatics and Dialectology Meet. Introducing Variational Pragmatics.” In Variational Pragmatics: A Focus on Regional Varieties in Pluricentric Languages, ed. by Klaus P. Schneider, and Anne Barron, 1–35. Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
Searle, John. 1976. “A Classification of Speech Acts.” Language and Society 5 (1–23).Google Scholar
. 1979. Expression and Meaning: Studies in the Theory of Speech Acts. New York: Cambridge University Press. DOI logoGoogle Scholar
Sibsà, Marina, and Ken Turner. 2013. “Introduction.” In Pragmatics of Speech Actions, ed. by Marina Sibsà, and Ken Turner, 1–22. Berlin/Boston: De Gruyter Mouton. DOI logoGoogle Scholar
Sickinger, Pawel, and Klaus P. Schneider. 2014. “Pragmatic Competence and the CEFR: Pragmatic Profiling as a Link Between Theory and Language Use.” Linguistica 54 (1): 113–127. DOI logoGoogle Scholar
Solon, Megan. 2013. “Cross-Cultural Negotiation: Touristic Service Encounters in Yucatán, Mexico.” 15th Hispanic Linguistics Symposium, Sommerwille, Ma.
Spencer-Oatey, Helen. 2000. “Rapport Management: A Framework for Analysis.” In Culturally Speaking: Managing Rapport Through Talk Across Cultures, ed. by Helen Spencer-Oatey, 11–46. London: Continuum.Google Scholar
. 2008. “Face, (Im)politeness and Rapport.” In Culturally Speaking. Culture, Communication and Politeness Theory., ed. by Helen Spencer-Oatey, 11–47. London: Continuum.Google Scholar
[URL]. 2016. “Restaurant Server: Job Description, Duties and Requirements.” [URL], accessed July 28, 2016.
Swales, John M. 1990. Genre Analysis: English in Academic and Research Settings. Cambridge/Melbourne/New York: Cambridge University Press.Google Scholar
Tagliamonte, Sali. 2006. Analysing Sociolinguistic Variation. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Tagliamonte, Sali, and Alexandra D’Arcy. 2007. “Frequency and Variation in the Community Grammar: Tracking a New Change Through the Generations.” Language Variation and Change 19 (2): 199–217. DOI logoGoogle Scholar
Terkourafi, Marina. 2011. “The Pragmatic Variable: Toward a Procedural Interpretation.” Language in Society 40: 343–372. DOI logoGoogle Scholar
. 2012. “Between Pragmatics and Sociolinguistics: Where Does Pragmatic Variation Fit In?” In Pragmatic Variation in First and Second Language Contexts: Methodological Issues, ed. by J. César Félix-Brasdefer, and Dale A. Koike, 295–318. Amsterdam/Philadelphia: Benjamins. DOI logoGoogle Scholar
Tsui, Amy B. M. 1994. English Conversation, Describing English Language. Oxford: Oxford Universty Press.Google Scholar
van Dijk, Teun A. 2008. Discourse and Context: A Sociocognitive Approach. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Ventola, Eija. 1987. The Structure of Social Interaction: A Systemic Approach to the Semiotics of Service Encounters, Open Linguistic Series. London: Frances Pinter (Publishers).Google Scholar
. 2005. “Revisiting Service Encounter Genre – Some Reflections.” Folia Linguistica 39: 19–43. DOI logoGoogle Scholar
Wales, Katie. 1996. Personal Pronouns in Present-day English. Cambridge: Cambridge University Press.Google Scholar
Waters, Cathleen. 2016. “Practical Stratagies for Elucidating Discourse-Pragmatic Variation.” In Discourse-Pragmatic Variation and Change in English: New Methods and Insights, ed. by Heike Pichler, 41–56. Cambridge: Cambridge University Press.DOI logoGoogle Scholar
Wolfram, Walt, and Natalie Schilling-Estes. 2006/1998. “Language Use and Pragmatics.” In American English Dialects and Variation, ed. by Walt Wolfram, and Natalie Schilling-Estes, 93–101. Massachusetts: Blackwell Publishing.Google Scholar
Wright, Susan. 1997. “‘Ah’m Going for to Give Youse a Story Today’: Remarks on Second Person Plural Pronouns in Englishes.” In Taming the Vernacular: From Dialect to Written Standard Language, ed. by Jenny Cheshire, and Dieter Stein, 170–184. New York: Longman.Google Scholar
Yule, George. 1996. Pragmatics. Oxford/New York: Oxford University Press.Google Scholar