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Time in Embodied Interaction: Synchronicity and sequentiality of multimodal resources
Edited by Arnulf Deppermann and Jürgen Streeck
[Pragmatics & Beyond New Series 293] 2018
► pp. 261–292

Chapter 8
Embodiment of activity progress

The temporalities of service evaluation

This paper examines participants’ negotiation of temporality in the service-assessment activity in haircutting sessions. The customer performs an adequate inspection to validate their assessment, and the stylist secures enough time for the customer’s self-inspection to ensure their satisfaction. Yet, an efficient progress of this activity is crucial, as there are often subsequent customers waiting. My analysis shows that this dilemma of taking enough time without taking too much time is managed by the participants’ embodiment of valid activity progress, which is realized through their (sometimes asynchronous) mobilization of multimodal resources. Such activity organization helps participants not only to embody the meaningful (versus wasted) consumption of time, but also to secure the customer’s enhanced appreciation of the service outcome.

Keywords: assessment, asynchronization, client-professional interaction, coordination, embodiment, evaluation, multimodal resources, post-expansion, progress, progressivity, temporality, time, workplace
Article outline
  • 1.Introduction
  • 2. Negotiation of activity progress
  • 3.Data
  • 4.Analysis
    • 4.1 Aligned progress of the activity
    • 4.2Misaligned progression: the hairstylist’s work of closing the activity
    • 4.3Misaligned progression: the hairstylist’s work of expanding the activity
  • 5.Conclusion
  • References
Published online: 13 September 2018
DOI logo
https://doi.org/10.1075/pbns.293.08osh
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Cited by

Cited by 3 other publications

Horlacher, Anne-Sylvie
2019. «  Vous pouvez rincer . » Les moments pédagogiques entre formateurs et apprentis dans les salons de coiffure. Langage et société N° 168:3 ► pp. 93 ff. DOI logo
Horlacher, Anne-Sylvie
2022. Negative Requests Within Hair Salons: Grammar and Embodiment in Action Formation. Frontiers in Psychology 12 DOI logo
Horlacher, Anne-Sylvie & Simona Pekarek Doehler
2023. Requêtes et gestion de l’expertise en contexte institutionnel : l’accomplissement multimodal des demandes de révision dans les salons de coiffure. Langage et société N° 179:2 ► pp. 59 ff. DOI logo

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