Chapter published in:
Technology Mediated Service EncountersEdited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López
[Pragmatics & Beyond New Series 300] 2019
► pp. 1–14
An introduction to technology mediated service encounters
Article outline
- Part I – Social services
- Part II – Call centres
- Part III – E-service encounters
- Concluding remarks
-
References
Published online: 10 January 2019
https://doi.org/10.1075/pbns.300.int
https://doi.org/10.1075/pbns.300.int
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Cited by
Cited by 1 other publications
Kurchenkova, Elena A., Irina V. Palashevskaya & Viktor V. Leontiev
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