Chapter published in:
Technology Mediated Service Encounters
Edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López
[Pragmatics & Beyond New Series 300] 2019
► pp. 1–14

An introduction to technology mediated service encounters

Article outline
  • Part I – Social services
  • Part II – Call centres
  • Part III – E-service encounters
  • Concluding remarks
  • References
Published online: 10 January 2019
https://doi.org/10.1075/pbns.300.int
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