An introduction to technology mediated service encounters
Article outline
- Part I – Social services
- Part II – Call centres
- Part III – E-service encounters
- Concluding remarks
-
References
References (77)
References
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Cited by (1)
Cited by one other publication
Kurchenkova, Elena A., Irina V. Palashevskaya & Viktor V. Leontiev
2021.
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