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Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 25–54

Chapter 2
Learning to manage rapport in GP trainee encounters

A discursive politeness approach

| University of Nottingham
| Aston University
| University of Nottingham
| Aston University
| GP Partner, Nottinghamshire Clinical Commissioning Group
| University of Nottingham
| University of Nottingham
Keywords: health communication, discursive (im)politeness, rapport management, professional identity, doctor-patient interaction, face, power, applied linguistics, medical training, simulated interaction
Article outline
  • 1.Introduction
  • 2.Background
    • 2.1Politeness in healthcare settings
    • 2.2Power dynamics: Doctor-patient interaction
    • 2.3Face and rapport management
    • 2.4Simulated interactions
  • 3.Methodology
  • 4.Data analysis
  • 5.Discussion
  • 6.Conclusion
  • References
Published online: 21 August 2020
DOI logo
https://doi.org/10.1075/pbns.311.02eme
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Cited by three other publications

Orthaber, Sara
2023. On (Im)politeness. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 11 ff. DOI logo
Santamaría-García, Carmen
2023. How Can I Help You? Exploring Face in a Corpus of Telephone Interpreting. Corpus Pragmatics 7:1 ► pp. 1 ff. DOI logo
Harrington, Leigh
2022. Narrative practices in debt collection encounters. Narrative Inquiry 32:1 ► pp. 173 ff. DOI logo

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