Chapter 6
Managing rapport in team conflicts
Dealing with “the elephant in the room”
Article outline
- 1.Introduction
- 2.Conflict
in the workplace
- 3.Conflict
and rapport management
- 4.The case
- 5.The conflicts
- 6.“The elephant in the room”: Relational work in a conflict
- 6.1Maintaining the conflict as invisible
- 6.2Managing rapport and task
- 6.3Letting face threats slide
- 6.4Rapport enhancing relational work
- 6.5“We should have talked”: Conflict as relational work
- 7.Discussion
- 8.Conclusion
-
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