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Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 129–150

Chapter 6
Managing rapport in team conflicts

Dealing with “the elephant in the room”

| University of Warwick
Keywords: Conflict, teamwork, rapport management, problematic relationships, intercultural communication, interpersonal pragmatics
Article outline
  • 1.Introduction
  • 2.Conflict in the workplace
  • 3.Conflict and rapport management
  • 4.The case
  • 5.The conflicts
  • 6.“The elephant in the room”: Relational work in a conflict
    • 6.1Maintaining the conflict as invisible
    • 6.2Managing rapport and task
    • 6.3Letting face threats slide
    • 6.4Rapport enhancing relational work
    • 6.5“We should have talked”: Conflict as relational work
  • 7.Discussion
  • 8.Conclusion
  • References
Published online: 21 August 2020
DOI logo
https://doi.org/10.1075/pbns.311.06deb
References (23)
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Cited by (1)

Cited by one other publication

Orthaber, Sara
2023. On (Im)politeness. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 11 ff. DOI logo

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