Chapter 8
Towards a folk pragmatics of call centre service
encounters
Article outline
- 1.Introduction: Folk pragmatics and stocks of interactional
knowledge
(SIKs)
- 2.Method
- 3.Call centre folk pragmatic theory
- 4.A brief analysis of an interaction
- 4.1Let me finish, it’s quite complicated
- 5.Conclusion
-
Notes
-
References
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