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Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 199–224

Chapter 9
“I always use the word please”

The production and perception of English and Spanish workplace emails

 | University of Oldenburg
Keywords: community of practice (CoP), computer-mediated communication (CMC), cross-cultural pragmatics (CCP), directive speech events, workplace emails
Article outline
  • 1.Introduction
    • 1.1Motivation and objectives of study
    • 1.2Previous findings on English and Spanish directives
  • 2.Methodology
    • 2.1The email corpus
    • 2.2The community of practice
    • 2.3The analysis of directive speech events
    • 2.4Collection of perception data
  • 3.Results
    • 3.1Pragmalinguistic dimension
    • 3.2Cross-cultural dimension
    • 3.3Sociopragmatic dimension
    • 3.4Perception dimension
  • 4.Conclusion
  • Notes
  • References
  • Appendix
Published online: 21 August 2020
DOI logo
https://doi.org/10.1075/pbns.311.09fre
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Orthaber, Sara
2023. Conclusions. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 335 ff. DOI logo
Orthaber, Sara
2023. Routine Calls for Information and Request Emails. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 97 ff. DOI logo
Orthaber, Sara
2023. Introduction. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 1 ff. DOI logo

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