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Part of
Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 225–248

Chapter 10
“Music for your breakfast” relational work in a sole trader’s intercultural business emails

| University of Huddersfield
Keywords: computer-mediated communication (CMC), culture, email, emoticons, intercultural communication, rapport, reciprocity, relational work, self-disclosure, sole trader
Article outline
  • 1.Introduction
  • 2.Self-disclosure and relational work
  • 3.CMC cues and media sharing
  • 4.Email data
  • 5.Analysis
    • 5.1Media and cultural sharing
    • 5.2Reciprocal self-disclosure
    • 5.3CMC cues
  • 6.Concluding remarks
  • Notes
  • References
Published online: 21 August 2020
DOI logo
https://doi.org/10.1075/pbns.311.10mar
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Liu, Ping & Huiying Liu
2023. Interpersonal strategies in international business emails: The intercultural pragmatics perspective. Intercultural Pragmatics 20:5 ► pp. 557 ff. DOI logo
Orthaber, Sara
2023. Introduction. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 1 ff. DOI logo

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