Chapter published in:
Email Pragmatics and Second Language Learners
Edited by Maria Economidou-Kogetsidis, Milica Savić and Nicola Halenko
[Pragmatics & Beyond New Series 328] 2021
► pp. 4170
References
Alcón-Soler, Eva
2015 “Pragmatic Learning and Study Abroad: Effects of Instruction and Length of Stay.” System 48: 62–74. CrossrefGoogle Scholar
Al-Gahtani, Saad, and Carsten Roever
2015 “The Development of Requests by L2 Learners of Modern Standard Arabic: A Longitudinal and Cross-sectional Study”. Foreign Language Annals 48 (4): 570–583. CrossrefGoogle Scholar
Biesenbach-Lucas, Sigrun
2006 “Making Requests in E-mail: Do Cyber-consultations Entail Directness? Toward Conventions in a New Medium.” In Pragmatics and Language Learning, Vol. 11, ed. by Kathleen Bardovi-Harlig, César J. Félix Brasdefer, and Alwiya Omar, 81–107. Honolulu: University of Hawaii Press.Google Scholar
2007 “Writing Emails to Faculty: An Examination of E-politeness among Native and Non-native Speakers of English.” Language Learning and Technology 11 (2): 59–81.Google Scholar
Bjørge, Anne
2007 “Power Distance in English Lingua Franca Email Communication.” International Journal of Applied Linguistics 17 (1): 60–80. CrossrefGoogle Scholar
Bou-Franch, Patricia
2011 “Openings and Closings in Spanish Email Conversations.” Journal of Pragmatics 43: 1772–1785. CrossrefGoogle Scholar
Bowles, A. Melissa
2010 “Concurrent Verbal Reports in Second Language Acquisition Research”. Annual Review of Applied Linguistics, 30: 111–127. CrossrefGoogle Scholar
Boxer, Diana
1993 “Social Distance and Speech Behavior: The Case of Indirect Complaints.” Journal of Pragmatics 19: 103–125. CrossrefGoogle Scholar
Brown, James Dean, and Theodore Rodgers
2002Doing Second Language Research. Oxford: Oxford University Press.Google Scholar
Brown, Penelope, and Stephen Levinson
1987Politeness. Some Universals in Language Usage. Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Camps, Joaquim
2003 “Concurrent and Retrospective Verbal Reports as Tools to Better Understand the Role of Attention in Second Language Tasks”. International Journal of Applied Linguistics 13 (2): 201–221. CrossrefGoogle Scholar
Chen, Chi-fen
2006 “The Development of E-mail Literacy: From Writing to Peers to Writing to Authority Figures.” Language Learning and Technology 10 (2): 35–55.Google Scholar
Chen, Yuan-san, Der-Hwa Rau, and Gerald Rau
(eds) 2016Email Discourse among Chinese Using English as a Lingua Franca. Singapore: Springer. CrossrefGoogle Scholar
Chen, Yuan-shan
2015 “Developing Chinese EFL Learners’ Email Literacy through Requests to Faculty.” Journal of Pragmatics 75: 131–149. CrossrefGoogle Scholar
Chen, Yuan-shan, Chun-yin Chen, and Miao-Hsia Chang
2011 “American and Chinese Complaints: Strategy Use from a Cross-Cultural Perspective.” Intercultural Pragmatics 8 (2): 253–275. CrossrefGoogle Scholar
Cohen, Andrew, and Elite Olshtain
1993 “The Production of Speech Acts by EFL Learners.” TESOL Quarterly 27 (1): 33–56. CrossrefGoogle Scholar
Dalmau, Maria Sabaté I., and Hortènsia Curell i Gotor
2007 “From ‘Sorry Very Much’ to ‘I’m Ever So Sorry’: Acquisitional Patterns in L2 Apologies by Catalan Learners of English”. Intercultural Pragmatics 4 (2): 287–315. CrossrefGoogle Scholar
Dun, Karen
2019 “Aptis Scoring System.” Technical report. London: British Council.Google Scholar
Economidou-Kogetsidis, Maria
2011‘Please Answer Me as Soon as Possible’: Pragmatic Failure in Non-native speakers’ E-mail Requests to Faculty.” Journal of Pragmatics 43: 3193–3215. CrossrefGoogle Scholar
2016 “Variation in Evaluations of the (Im)politeness of Emails from L2 Learners and Perceptions of the Personality of Their Senders”. Journal of Pragmatics 16: 1–19. CrossrefGoogle Scholar
2018 “Mr Paul, Please Inform Me Accordingly”. Address Forms, Directness and Degree of Imposition in L2 Emails”. Pragmatics 28 (4): 489–515. CrossrefGoogle Scholar
Ericsson, K. Anders, and Herbert A. Simon
1980 “Verbal Reports as Data.” Psychological Review 87 (3): 216–251. CrossrefGoogle Scholar
1993Protocol Analysis: Verbal Reports as Data (2nd ed.). Boston: MIT Press. CrossrefGoogle Scholar
Félix-Brasdefer, J. César
2007 “Pragmatic Development in the Spanish as a FL Classroom: A Cross-sectional Study of Learner Requests.” Intercultural Pragmatics 4 (2): 253–286. CrossrefGoogle Scholar
2008 “Perceptions of Refusals to Invitations: Exploring the Minds of Foreign Language Learners.” Language Awareness 17 (3): 195–211. CrossrefGoogle Scholar
2012 “Email Requests to Faculty: E-politeness and Internal Modification.” In Interlanguage Request Modification, ed. by Maria Economidou-Kogetsidis, and Helen Woodfield, 87–118. Amsterdam: John Benjamins. CrossrefGoogle Scholar
Formentelli, Maicol, and John Hajek
2016 “Address Practices in Academic Interactions in a Pluricentric Language.” Pragmatics 26 (4): 631–652. CrossrefGoogle Scholar
Gass, Susan, and Alison Mackey
2000Stimulated Recall Methodology in Second Language Research. Mahwah, NJ: Lawrence Erlbaum Associates.Google Scholar
Giannoni, Davide Simone
2014 “A Comparison of British and Italian Customer-complaint Forms.” English for Specific Purposes 34: 48–57. CrossrefGoogle Scholar
Hassall, Tim
2001 “Modifying Requests in a Second Language.” International Review of Applied Linguistics in Language Teaching 39: 259–283. CrossrefGoogle Scholar
2008 “Pragmatic Performance: What Are Learners Thinking?” In Investigating Pragmatics in Foreign Language Learning, Teaching and Testing, ed. by Eva Alcón-Soler, and Alicia Martínez-Flor, 72–93. Bristol: Multilingual Matters Ltd. CrossrefGoogle Scholar
Hendriks, Berna
2008 “Dutch English Requests: A Study of Request Performance by Dutch Learners of English.” In Developing Contrastive Pragmatics. Interlanguage and Cross-Cultural Perspectives, ed. by Martin Putz, and JoAnn Neff-van Aertselaer, 335–354. Berlin: Walter de Gruyter.Google Scholar
Herring, Susan, Dieter Stein, and Tuija Virtanen
2013Pragmatics of Computer Mediated Communication. Berlin/New York: Walter de Gruyter. CrossrefGoogle Scholar
House, Juliane, and Gabriel Kasper
1981 “Politeness Markers in English and German”. In Conversational Routine. Explorations in Standardized Communication Situations and Pre-patterned Speech, ed. by Florian Coulmas, 157–185. New York: Mouton Publishers. CrossrefGoogle Scholar
Keys, Carolyn W.
2000 “Investigating the Thinking Processes of Eighth Grade Writers during the Composition of a Scientific Laboratory Report.” Journal of Research in Science Teaching 37 (7): 676–690. CrossrefGoogle Scholar
Kozlova, Iryna
2004 “Can You Complain? Cross-cultural Comparison of Indirect Complaints in Russian and American English.” Prospect 19 (1): 84–105.Google Scholar
Liu, Jianda, and Wei Ren
2016 “Apologies in Emails: Interactions between Chinese EFL Leaners and Their Foreign Peers.” In Email Discourse among Chinese Using English as a Lingua Franca, ed. by Yuan-shan Chen, Der-Hwa Rau, and Gerald Rau, 205–228. Singapore: Springer. CrossrefGoogle Scholar
Márquez-Reiter, Rosina
2005 “Complaint Calls to a Caregiver Service Company: The Case of Desahogo.” Intercultural Pragmatics 2 (4): 481–514.Google Scholar
Merrison, Andrew John, Jack Wilson, Bethan Davies, and Michael Haugh
2012 “Getting Stuff Done: Comparing E-mail Requests from Students in Higher Education in Britain and Australia.” Journal of Pragmatics 44: 1077–1098. CrossrefGoogle Scholar
Nguyen, Thi Thuy Minh
2008 “Modifying L2 Criticisms: How Learners Do It?Journal of Pragmatics 40 (4): 768–791. CrossrefGoogle Scholar
2018 “Pragmatic Development in the Instructed Context: A Longitudinal Investigation of L2 Email Requests.” Pragmatics 28 (2): 217–252. CrossrefGoogle Scholar
Nguyen, Thi Thuy Minh, and Ardi Marwan
2018 “Aptis General Writing Test Task 4: An Analysis of Test-takers’ Pragmatic Performance and Cognitive Processing.” Technical report. London: British Council.Google Scholar
Nguyen, Thi Thuy Minh, and Gia Anh Le Ho
2013 “Requests and Politeness in Vietnamese as a Native Language”. Pragmatics 23 (4): 685–714. CrossrefGoogle Scholar
Olshtain, Elite, and Liora Weinbach
1993 “Interlanguage Features of the Speech Act of Complaining.” In Interlanguage Pragmatics, ed. by Gabriele Kasper, and Shoshana Blum-Kulka, 108–122. New York: Oxford University Press.Google Scholar
O’Sullivan, Barry, and Jamie Dunlea
2015Aptis General Technical Manual Version 1.0. London: British Council.Google Scholar
Orthaber, Sara, and Rosina Márquez-Reiter
2011 "‘Talk to the hand”. Complaints to a public transport company". Journal of Pragmatics 43: 3860-3876. CrossrefGoogle Scholar
Rau, Der-Hwa, and Gerald Rau
2016 “Negotiating Personal Relationship through Email Terms of Address.” In Email Discourse among Chinese Using English as a Lingua Franca, ed. by Yuan-shan Chen, Der-Hwa Rau and Gerald Rau, 11–36. Singapore: Springer. CrossrefGoogle Scholar
Ren, Wei
2014 “A Longitudinal Investigation into L2 Learners’ Cognitive Processes during Study Abroad.” Applied Linguistics 35 (5): 575–594. CrossrefGoogle Scholar
Sophana, Srichampa
2004 “Politeness Strategies in Hanoi Vietnamese Speech”. Mon-Khmer Studies 34: 137–157.Google Scholar
Trosborg, Anna
1995Interlanguage Pragmatics: Requests, Complaints, and Apologies. Berlin: Mouton de Gruyter. CrossrefGoogle Scholar
Vásquez, Camilla
2009 “Examining the Role of Face Work in a Workplace Complaint Narrative”. Narrative Inquiry 19 (2): 259–279. CrossrefGoogle Scholar
2011 “Complaints Online: The Case of TripAdvisor .” Journal of Pragmatics 43: 1707–1717. CrossrefGoogle Scholar
Vo, Tram
2018 “An Interlanguage Pragmatic View: The Influence of Vietnamese Native Language and Culture on Their L2 Production and Comprehension.” Master’s Thesis. University of San Francisco.
Weber, Robert Phillip
1990Sage University Paper Series on Quantitative Applications in Social Sciences, No. 07–049. Basic Content Analysis (2nd ed.). Sage Publications, Inc.Google Scholar
Woodfield, Helen
2008 “Problematising Discourse Completion Tasks: Voices from Verbal Report.” Evaluation and Research in Education 21 (1): 43–69. CrossrefGoogle Scholar
2010 “What Lies Beneath? Verbal Report in Interlanguage Requests in English”. Multilingua 29: 1–27. CrossrefGoogle Scholar
Yuan, Zhou-min, and Runhan Zhang
2018 “Investigating Longitudinal Pragmatic Development of Complaints Made by Chinese EFL Learners.” Applied Linguistics Review 9 (1): 63–87. CrossrefGoogle Scholar