Practices of relationship management in organized helping
Introduction
Article outline
- 1.Setting the stage: Managing relationships in organized helping
- 2.Analyzing relationship management: An overview of current linguistic approaches
- 3.The current volume: Aims and scope, research questions and methodology
- 4.The contributions
-
Notes
-
References
References (121)
References
Ackerman, Steven J., and Mark J. Hilsenroth. 2003. “A Review of Therapist Characteristics and Techniques Positively Impacting the Therapeutic
Alliance.” Clinical Psychology Review 23 (1): 1–33.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
American Psychological Association (APA). 2020. “APA Dictionary of Psychology: Helping Professions.” Accessed January 25th, 2022. [URL].![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Andalibi, Nazanin, Pinar Ozturk, and Andrea Forte. 2017. “Sensitive Self-disclosures, Responses, and Social Support on Instagram: The Case of
#Depression”. Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing, 1485–1500. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Antaki, Charles. 2011. “Six Kinds of Applied Conversation Analysis.” In Applied Conversation Analysis. Palgrave Advances in Linguistics, ed. by Charles Antaki, 1–14. London: Palgrave Macmillan.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ardito, Rita B., and Daniela Rabellino. 2011. “Therapeutic Alliance and Outcome of Psychotherapy: Historical Excursus, Measurements, and Prospects for
Research.” Frontiers in Psychology 270: 1–11. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Arundale, Robert. 2010. “Relating.” In Interpersonal Pragmatics (Vol. Handbooks of Pragmatics), ed. by Miriam A. Locher, and Sage L. Graham, 137–167. Berlin: Mouton. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Arundale, Robert. 2021. “Toward a Pragmatics of Relating in Conversational Interaction.” Journal of Pragmatics 179: 19–25. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Baron, Louis, Luci Morin, and Denis Morin. 2011. “Executive Coaching: The Effect of Working Alliance Discrepancy on the Development of Coachees’
Self-efficacy.” Journal of Management Development 30 (9): 847–864. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Behrendt, Peter. 2012. “Freiburger Erfolgsfaktoren-Coaching – Vier Erfolgsfaktoren zur Etablierung von Konsistenz bei Coachees
Erfolgsstrategien im Coaching.” Zeitschrift für Organisationsberatung, Supervision und Coaching 19 (1): 391–404. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Bercelli, Fabrizio, Federico Rossano, and Maurizio Viaro. 2008. “Clients ‘Responses to Therapists’ Reinterpretations.” In Conversation Analysis and Psychotherapy, ed. by Anssi Peräkylä, Charles Antaki, Sanna Vehviläinen, and Ivan Leudar, 43–61. Cambridge: Cambridge University Press. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Bercelli, Fabrizio, Federico Rossano, and Maurizio Viaro. 2013. “Supra-session Courses of Action in Psychotherapy.” Journal of Pragmatics 57: 118–137. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Berger, Thomas. 2017. “The Therapeutic Alliance in Internet Interventions: A Narrative Review and Suggestions for Future
Research.” Psychotherapy Research 27(5): 511–524.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Bliesener, Thomas. 2015. “Das Modellprojekt TKK-ELF: Telekonferenzen für Patienten in Isolation. Anlage, Durchführung, Ergebnisse,
Empfehlungen.” In Telekommunikation gegen Isolation, ed. by Jens Loenhoff and Walter Schmitz, 31–150. Wiesbaden: Springer VS. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Böhring, Daniela, Sara Hitzler, and Martina Richter. 2022. Helfen. Situative und organisationale Ausprägungen einer unterbestimmten Praxis. Bielefeld: Transcript Verlag.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Bordin, Edward S. 1979. “The Generalizability of the Psychoanalytic Concept of the Working Alliance.” Psychotherapy: Theory, Research and Practice 16 (3): 252–260. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Brown, Penelope, and Stephen Levinson. 1987. “Universals in Language Usage: Politeness Phenomena.” In Questions and Politeness: Strategies in Social Interaction, ed. by Esther N. Goody, 56–289. Cambridge, New York: CUP.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Brünner, Gisela. 2005. “Arzt-Patient-Kommunikation als Experten-Laien Kommunikation“. In Psychosomatische Gesprächsführung in der Frauenheilkunde. Ein interdisziplinärer Ansatz zur verbalen
Interaktion, ed. by Mechthild Neises,
Susanne Ditz, and Thomas Spranz-Fogasy, 90–109. Stuttgart: Wissenschaftliche Verlagsgesellschaft.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Brünner, Gisela, and Ina Pick. 2020. “Bewertungen sprachlichen Handelns und Good Practice in der Angewandten Gesprächsforschung. Methodische
Vorschläge für praxisorientierte Forschung.” Zeitschrift für Angewandte Linguistik 72 (1): 63–98. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Buber, Martin. 2008. Du und Ich. Stuttgart: Reclam.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Bucholtz, Mary, and Kira Hall. 2005. “Identity and Interaction: A Sociocultural Linguistic Approach. Discourse Studies 7 (4–5): 585–614. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Combs, Arthur, and David M. Gonzalez. 1994. Helping Relationships: Basic Concepts for the Helping Professions. Boston: Allyn and Bacon.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Czech, Olaf M., Klaus Podoll, and Frank Schneider. 2018. “Nutzung sozialer Medien durch stationäre Psychotherapie-Patienten.” Der Nervenarzt 89 (9): 1049–1053. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Davies, Bronwyn, and Rom Harré. 1990. “Positioning: The Discursive Production of Selves”. Journal for the Theory of Social Behaviour 20 (1): 43–63. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
De Choudhury, Munmun, and Sushovan De. 2014. “Mental Health Discourse on Reddit: Self-disclosure, Social Support, and Anonymity. Proceedings of the International AAAI Conference on Web and Social Media 8 (1): 71–80.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
De Haan Eric, Andrew Grant, Yvonne Burger and Per Olof Eriksson. 2016. “A Large-scale Study of Executive and Workplace Coaching: The Relative Contributions of Relationship,
Personality Match, and Self-efficacy.” Consulting Psychology Journal: Practice and Research 68 (3): 189–207. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Deppermann, Arnulf. 2008. Gespräche Analysieren: Eine Einführung. 4th ed. Wiesbaden: VS. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Dirkse, Dale, Heather Hadjistavropoulos, Hugo Hesser, and Azy Barak. 2015. “Linguistic Analysis of Communication in Therapist-assisted Internet-delivered Cognitive Behavior Therapy
for Generalized Anxiety Disorder.” Cognitive Behaviour Therapy 44 (1): 21–32. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ekberg, Stuart, Alison Shaw, David Kessler, Alice Malpass, and Rebecca Barnes. 2016. “Orienting to Emotion in Computer-mediated Cognitive Behavioral Therapy.” Research on Language and Social Interaction 49 (4): 310–324. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Elvins, Rachel, and Jonathan Green. 2008. “The Conceptualization and Measurement of Therapeutic Alliance: An Empirical Review.” Clinical Psychology Review 28 (7): 1167–1187. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Enfield, Nick. 2009. “Relationship Thinking and Human Pragmatics.” Journal of Pragmatics 41: 60–78. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Fietze, Beate. 2011. “Profilbildung
und Statuskonkurrenz. Zur Bedeutung der Distinktionsstrategien im Professionalisierungsprozess von Supervision und
Coaching.” In Beratung, Coaching, Supervision.
Multidisziplinäre Perspektiven vernetzt, ed. by Eva-Maria Graf, Sabine Rettinger, Ina Pick, and Yasmin Aksu, 23-36. Wiesbaden: VS Verlag für Sozialwissenschaften. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Fietze, Beate. 2015. “Coaching auf dem Weg zur Profession? Eine professionssoziologische Einordnung.” In Die Professionalisierung von Coaching. Ein Lesebuch für den professionellen Coach, ed. by Astrid Schreyögg, and Christoph Schmidt-Lellek, 3–23. Wiesbaden: Springer VS. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Freud, Sigmund. 1913. “On the Beginning of Treatment: Further Recommendations on the Technique of Psychoanalysis.” In The Standard Edition of the Complete Psychological Works of Sigmund Freud, ed. by James Strachey (trans.), 122–144. London: Hogarth Press.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Furedi, Frank. 2004. Therapy Culture. Cultivating Vulnerability in an Uncertain Age. London: Routledge.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Giddens, Anthony. 1991. Modernity and Self-Identity. Self and Society in Late Modern Age. Stanford: Stanford University Press.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Giesler, Laura. 2019. “Referential Activity in the E-Therapy Program “Look at Your Drinking”–A Text-Mining
Approach.” Bachelor Thesis, University of Twente.
Ginzburg, Jonathan, and Massimo Poesio. 2016. “Grammar Is a System That Characterizes Talk in Interaction”. Frontiers in Psychology 7: 1–22. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Goffman, Erving. 1967. Interaction Ritual: Essays on Face-to-Face Behavior. Chicago: Aldine.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Goffman, Erving. 1971. The
Presentation of Self in Everyday
Life. London: Pelican Books.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Goffman, Ervin. 1983. “The
Interaction Order.” American Sociological
Review 48 (1): 1–17. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Goodwin, Charles. 1994. “Professional Vision.” American Anthropologist 96 (3), 606–633. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Graf, Eva-Maria. 2012. “‘Yes then I Will Tell you maybe a Little bit about the Procedure’ – Constructing Professional Identities
where there Is not yet a Profession: The Case of Executive Coaching.” In Constructing Identities at Work, ed. by Jo Angouri and Meredith Marra, 129–151. Basingstoke: Palgrave Macmillan.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Graf, Eva-Maria, and Thomas Spranz-Fogasy. 2018. “Helfende Berufe – Helfende Interaktionen.” In Handbuch Text und Gespräch, ed. by Karin Birkner, and Nina Janich, 418–442. Amsterdam: de Gruyter Mouton. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Graf, Eva-Maria, and Sabine Jautz. 2019. “Und wie, wie entsteht Veränderung. Und damit habens wir ja auch mit dir zu tun – Einblicke in die inter-
und intra-aktivitäts-spezifische Dimension der kommunikativen Basisaktivität “Veränderung ko-konstruieren” im
Führungskräfte-Coaching.” In Pragmatik der Veränderung. Problem- und lösungsorientierte Kommunikation in helfenden Berufen. Studien zur
Pragmatik, ed. by Graf, Eva-Maria, Claudio Scarvaglieri, and Thomas Spranz-Fogasy, 209–237. Tübingen: Narr.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Graf, Eva-Maria, Claudio Scarvaglieri, and Thomas Spranz-Fogasy (eds). 2019. Pragmatik der Veränderung. Problem- und lösungsorientierte Kommunikation in helfenden Berufen. Studien zur Pragmatik. Tübingen: Narr.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Graßmann, Caroline, Franziska Schölmerich, and Carsten C. Schermuly. 2019. “The Relationship between Working Alliance and Client Outcomes in Coaching: A Meta-analysis.” Human Relations 73 (1): 35–58. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Greenson, Ralph R. 1965. “The Working Alliance and the Transference Neurosis.” Psychoanalysis Quarterly 34: 155–181. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Gülich, Elisabeth. 2003. “Conversational Techniques Used in Transferring Knowledge between Medical Experts and
Non-experts.” Discourse Studies 5 (2): 235–263. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Habscheid, Stephan. 2011. “Gesprächsberatung in Organisationen und Institutionen.” In Angewandte Linguistik. Ein Lehrbuch, ed. by. Karlfried Knapp et al.., 334–354. Tübingen/Basel: UTB GmbH.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hall, Christopher, Srikant Sarangi, and Stefan Slembrouck. 1999. “The Legitimation of the Client and the Profession: Identities and Roles in Social Work
Discourse.” In Talk, Work and Institutional Order. Discourse in Medical, Mediation and Management Settings, ed. by Srikant Sarangi, and Celia Roberts, 293–322. Berlin: De Gruyter Mouton. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hausendorf, Heiko. 2011. Therapeutisierung durch Sprache. Gießen: Psychosozial-Verlag.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Heritage, John. 2013. “Epistemics in Conversation.” In The Handbook of Conversation Analysis, ed. by Jack Sidnell, and Tanya Stivers, 370–394. Oxford: Wiley-Blackwell.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hochschild, Arlie. 1983. The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Holly, Werner. 1979. Imagearbeit in Gesprächen. Zur linguistischen Beschreibung des Beziehungsaspekts. Tübingen: Narr. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Holly, Werner. 2001. “Beziehungsmanagement und Imagearbeit.” In Text- und Gesprächslinguistik. Handbücher zur Sprach- und Kommunikationswissenschaft, ed. by Klaus Brinker, Gerd Antos, Wolfgang Heinemann, and Sven F. Sager, 1382–1393. Berlin/New York: de Gruyter. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Horvath, Adam O. 2006. “The Alliance in Context: Accomplishments, Challenges, and Future Directions.” Psychotherapy 43 (3): 258–263. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Horvath, Adam, and Lester Luborsky. 1993. “The Role of the Therapeutic Alliance in Psychotherapy.” Journal of Consulting and Clinical Psychology 61 (4): 561–57. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Horvath, Adam, and Leslie S. Greenberg (eds). 1994. The Working Alliance: Theory, Research, and Practice. Oxford: Wiley-Blackwell.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Horvath Adam, and Peter Muntigl. 2018. “The Alliance as a Discursive Achievement: A Conversation Analytical Perspective.” In Therapy as Discourse. The Language of Mental Health, ed. by Olga Smoliak, and Tom Strong, 71–93. Basingstoke: Palgrave Macmillan, Cham. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hünniger, Julia. 2019. Selbsthilfeforen als Ressource sozialer Unterstützung. Eine qualitative Studie sozialer Unterstützungsprozesse in
Liebeskummerforen. Wiesbaden: Springer. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Illouz, Eva. 2008. Saving the Modern Soul: Therapy, Emotions, and the Culture of Self-Help. Berkeley: California University Press. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Juhila, Kirsi, Tarja Pöso, Christopher Hall, and Nigel Parton. 2003. “Introduction: Beyond a Universal Client.” In Constructing Clienthood in Social Work and Human Services, ed. by Christopher Hall, Kirsi Juhila, Nigel Parton and Tarja Pöso, 11–24. London: Jessica Kingsley Publishers.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Kysely, Andrea, Brian Bishop, Robert T. Kane, Maryanne McDevitt, and Rosanna Rooney. 2022. “Couples Therapy Delivered through Videoconferencing: Effects on Relationship Outcomes, Mental Health and
the Therapeutic Alliance.” Frontiers in Psychology. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Lindholm, Loukia. 2017. ““So now I’m Panic Attack Free!”: Response Stories in a Peer-to-peer Online Advice Forum on Pregnancy and
Parenting. Linguistik Online 87 (8): 25–41.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Linke, Angelika, and Juliane Schröter. 2017. “Sprache in Beziehungen – Beziehungen in Sprache: Überlegungen zur Konstitution eines linguistischen
Forschungsfeldes.” In Sprache und Beziehung, ed. by Angelika Linke, and Juliane Schröter, 1–32. Berlin/Boston: de Gruyter. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Linke, Angelika, and Juliane Schröter (eds). 2017. Sprache und Beziehung. Berlin: de Gruyter. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam. 2012. “Politeness Research from Past to Future, with a Special Focus on the Discursive Approach.” In New Perspectives on (Im)Politeness and Interpersonal Communication, ed. by Lucia Fernandez Amaya, Maria de la O Hernandez Lopez, Reyes Gómez Morón, Manuel Padilla Cruz, Manuel Mejias Borrero and Mariana Relinque Barranca, 36–60. Cambridge Scholars Press.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam A. 2013. “Relational Work and Interpersonal Pragmatics.” Journal of Pragmatics 58: 145–149. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam A., and Sage L. Graham (eds). 2010. Interpersonal Pragmatics. Berlin: De Gruyter Mouton. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam, and Richard J. Watts. 2005. “Politeness Theory and Relational Work.” Journal of Politeness Research 1 (1): 9–33. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam A., and Richard J. Watts. 2008. “Relational Work and Impoliteness: Negotiating Norms of Linguistic Behaviour.” In Impoliteness in Language. Studies on its Interplay with Power in Theory and Practice, ed. by Derek Bousfield, and Miriam A. Locher, 77–99. Berlin: Mouton de Gruyter.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam A., and Franziska Thurnherr. 2017. “Typing Yourself Healthy: Introduction to the Special Issue on Language and Health Online.” Linguistik Online 87 (8): 3–24.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Locher, Miriam, and Stephanie Schnurr. 2017. “(Im)Politeness in Health Settings.” In The Palgrave Handbook of Linguistic (Im)politeness, ed. by Jonathan Culpeper, Michael Haugh, and Dániel Z. Kádár, 689–711. London: Palgrave Macmillan. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Luborsky, Lester. 1976. “Helping Alliances in Psychotherapy: the Groundwork for a Study of their Relationship to its
Outcome.” In Successful Psychotherapy, ed. by James L. Cleghorn, 92–116. New York: Brunner/Mazel.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Luhmann, Niklas. 1973. “Formen des Helfens im Wandel gesellschaftlicher Bedingungen.” In Gesellschaftliche Perspektiven der Sozialarbeit. Band 1, ed. by Hans-Uwe Otto and Siegfried Schneider, 21–43. Neuwied: Luchterhand.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
MacIntyre, Alasdair. 1987. After Virtue: A Study in Moral Theory. 2nd ed. London: Duckworth.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Marx, Konstanze. 2019. “Von #Gänsehaut bis #esreicht – Wie lässt sich ein Territorium neuer Sagbarkeit konturieren? Ein
phänomenologischer Zugang.” In Neues vom heutigen Deutsch. Empirisch – methodisch- theoretisch. Jahrbuch 2018, ed. by Ludwig Eichinger, and Albrecht Plewnia, 245–264. Berlin/New York: de Gruyter. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Miller, Katherine, and Jennifer Considine. 2009. “Communication in the Helping Professions.” In The Routledge Handbook of Applied Communication Research, ed. by Lawrence Frey and Kenneth Cissna, 405–428. Routledge: New York.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Muntigl, Peter, Naomi Knight, Adam O. Horvath, and Ashley Watkins. 2012. “Client Attitudinal Stance and Therapist-client Affiliation. A View from Grammar and Social
Interaction.” Research in Psychotherapy: Psychopathology, Process and Outcome 15 (2): 117–130.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Muntigl, Peter, Naomi Knight, Ashley Watkins, Adam O. Horvath, and Lynne Angus. 2013. “Active Retreating. Person-centered Practices to Repair Disaffiliation in Therapy.” Journal of Pragmatics 53: 1–20. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Muntigl, Peter, and Adam Horvath. 2014. “The Therapeutic Relationship in Action: How Therapists and Clients Co-manage Relational
Disaffiliation.” Psychotherapy Research 24 (3): 327–345. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Norcross, John C., and Michael J. Lambert. 2018. “Psychotherapy Relationships that Work III.” Psychotherapy 55 (4): 303–315. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Pawelczyk, Joanna and Eva-Maria Graf (eds). 2019. “Understanding Change in Helping Professions.” Special Issue for Communication & Medicine 16 (2): 1–195.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Peräkylä, Anssi. 2019. “Conversation Analysis and Psychotherapy: Identifying Transformative Sequences.” Research on Language and Social Interaction 52 (3): 257–280. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Pick, Ina and Claudio Scarvaglieri. 2019. “Helfendes Handeln. Zum Begriff sprachlichen Helfens und seinen Implikationen für
Veränderung.“ In Pragmatik der Veränderung. Problem- und lösungsorientierte Kommunikation in helfenden Berufen, ed. by Eva-Maria Graf, Claudio Scarvaglieri, and Thomas Spranz-Fogasy, 25–64. Tübingen: Narr Francke Attempto.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Pick, Ina and Claudio Scarvaglieri. 2022. “Helfen
Im Gespräch: Empirischer Vergleich Der Hilfe in Rechtsberatung Und
Psychotherapie.” In Helfen: Situative Und Organisationale
Ausprägungen Einer Unterbestimmten Praxis, ed. by Daniela Böhringer, Sarah Hitzler, and Martina Richter, 163–92. Bielefeld: transcript.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ribbers, Anne, and Alexander Waringa. 2015. E-Coaching: Theory and Practice for a New Online Approach to Coaching. London: Routledge. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ribeiro, Eugenia, Antonio P. Ribeiro, Miguel M. Goncalves, Adam O. Horvath, and William B. Stiles. 2013. “How Collaboration in Therapy Becomes Therapeutic: The Therapeutic Collaboration Coding
System.” Psychology and Psychotherapy 86 (3): 294–314. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Rogers, Carl R. 1951. Client-Centred Therapy. London: Constable & Robinson.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Sarangi, Srikant. 2002. “Discourse Practitioners as a Community of Interprofessional Practice: Some Insights from Health
Communication Research.” In Research and Practice in Professional Discourse, ed. by Christopher Candlin, 95–135. Hong Kong: City of University of Hong Kong Press.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Scarvaglieri, Claudio. 2013. ›Nichts anderes als ein Austausch von Worten‹. Sprachliches Handeln in der Psychotherapie. Berlin/Boston: de Gruyter. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Scarvaglieri, Claudio. 2017. “Beraten und Psychotherapie: Zur Differenzierung zweier Formate helfenden Handelns.” In Beraten in Interaktion. Eine gesprächslinguistische Typologie des Beratens, ed. by Ina Pick, 53–76. Frankfurt am Main: Lang.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Scarvaglieri, Claudio. 2020. “First Encounters in Psychotherapy: Relationship-Building and the Pursuit of Institutional
Goals.” Frontiers in psychology 11. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Scherr, Sebastian, and Marlene Schmitt. 2018. “Passive Facebook-Nutzung, selektive Selbstdarstellung und negative Wahrnehmungen des eigenen Lebens:
Mehrgruppen Cross-Lagged Panelanalysen zu differentiellen Effekten im Kontext psychologischen
Wohlbefindens.” M&K Medien & Kommunikationswissenschaft 66 (1): 58–74. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Schmitt, Reinhold. 1997. “Unterstützen Im Gespräch: Zur Analyse Manifester Kooperationsverfahren.” Zeitschrift für Sprachwissenschaft 16 (1–2): 52–82. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Spencer, Julie, Jonathan Goode, Elizabeth A. Penix, Wilson Trusty, and Joshua K. Swift. 2019. “Developing a Collaborative Relationship with Clients during the Initial Sessions of
Psychotherapy.” Psychotherapy 56 (1): 7–10. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Spencer-Oatey, Helen. 2000. “Rapport Management: A Framework for Analysis.” In Culturally Speaking: Culture, Communication and Politeness Theory, ed. by Helen Spencer-Oatey, 11–46. London: Continuum.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Spencer-Oatey, Helen. 2002. “Managing Rapport in Talk: Using Rapport Sensitive Incidents to Explore the Motivational Concerns Underlying
the Management of Relations.” Journal of Pragmatics 34 (5): 529–545. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Spencer-Oatey, Helen, and Peter Franklin. 2009. Intercultural Interaction: A Multidiscipinary Approach to Intercultural Communication. Basingstoke: Palgrave-Macmillan. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Spencer-Oatey, Helen, Dániel Z. Kádár. 2021. Intercultural Politeness: Managing Relations Across Cultures. Cambridge: Cambridge University Press.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Spranz-Fogasy, Thomas. 1992. “Ärztliche Gesprächsführung – Inhalte und Erfahrungen gesprächsanalytisch fundierter
Weiterbildung.” In Kommunikationsberatung und Kommunikationstraining, ed. by Reinhard Fiehler, and Wolfgang Sucharowski, 68–78. Opladen: Westdeutscher Verlag. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Stivers, Tanya. 2015. “Coding Social Interaction: A Heretical Approach in Conversation Analysis?” Research on Language & Social Interaction 48 (1): 1–19.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Stokoe, Elizabeth. 2014. “The Conversation Analytic Role-play Method (CARM): A Method for Training Communication Skills as an
Alternative to Simulated Role-play.” Research on Language and Social Interaction 47 (3): 255–265.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Stommel, Wyke. 2012. “Salutations, Closings and Pronouns: Some Aspects of Recipient Design in Online Counselling.” Communication & Medicine 9 (2): 145–158.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Stommel, Wyke, and Hedwig te Molder. 2015. “Counseling Online and over the Phone: When Preclosing Questions Fail as a Closing Device.” Research on Language and Social Interaction 48 (3): 281–300.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Stommel, Wyke, and Fleur van der Houwen. 2015. “Counseling and New Media Technologies: A Comparison of Problem Presentations in E-mail and in
Chat.” Communication & Medicine 12 (2–3): 243–256.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Thurnherr, Franziska. 2019. “Interpersonal Pragmatics and the Therapeutic Alliance: The Collaborative Work in Email
Counseling.” Dissertation, University of Basel.
Thurnherr, Franziska. 2022. Interpersonal Pragmatics and the Therapeutic Alliance: The Collaborative Work in Email Counseling. NIHIN Studies: Freiburg.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Trasmundi, Sarah B., and Johanne S. Philipsen. 2020. “Embodiments and Co-actions: The Function of Trust and Re-enactment in the Practice of
Psychotherapy.” Cognitive Semiotics 13 (2): 1–29. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Van Daele, Tom, Maria Karekla, Angelos Kassianos, Angelo Compare, Lise Haddouk, João Salgado, David Ebert, Glauco Trebbi, Sylvie Bernaerts, Eva van Assche, and Nele Witte. 2020. “Recommendations for Policy and Practice of Telepsychotherapy and E-mental Health in Europe and
Beyond.” Journal of Psychotherapy Integration 30: 160–173.
.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Voutilainen, Liisa, Anssi Peräkylä, and Joanna Ruusuvuori. 2011. “Therapeutic Change in Interaction: Conversation Analysis of a Transforming Sequence.” Psychotherapy Research 21 (3): 348–365. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Voutilainen, Liisa, Federic Rossano, and Anssi Peräkylä. 2018. “Conversation Analysis and Psychotherapeutic Change.” In Longitudinal Studies on the Organization of Social Interaction, ed. by Simona Pekarek Doehler, Johannes Wagner, and Esther González-Martínez, 225–254. London: Palgrave Macmillan. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Wakke, Denise and Vivien Heller. 2022. “Helping as a Concurrent Activity. How Students Engage in Smalls Groups while Pursuing Classroom
Tasks.” Frontiers in Psychology. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Weinzinger, Carolin. 2016. “„genau darum gez doch “–(Nicht-) Wissenszuschreibungen als vertrauensbildende Maßnahmen im
Online-Coaching.” In Wissen in institutioneller Interaktion. Forum Angewandte Linguistik 55, ed. by Alexandra Groß, and Inga Harren, 113–144. Frankfurt a. M.: Lang![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Weiste, Elina, Liisa Voutilainen, and Anssi Peräkylä. 2016. “Epistemic Asymmetries in Psychotherapy Interaction. Therapists ‘Practices for Displaying Access to Clients’
Inner Experiences.” Sociology of Health & Illness 38 (4): 645–661. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Zayts, Olga, and Stephanie Schnurr. 2014. “More than Information Provider and Counselor: Constructing and Negotiating Roles and Identities of Nurses
in Genetic Counseling Sessions”. Journal of Sociolinguistics 18 (3): 345–369. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Zetzel, Elizabeth R. 1956. “Current Concepts of Transference.” International Journal of Psychoanalysis 37: 369–376.![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Zayts, Olga, and Stephanie Schnurr. 2011. “Laughter as Medical Providers’ Resource: Negotiating Informed Choice in Prenatal Genetic
Counseling”. Research on Language and Social Interaction 44 (1): 1–20. ![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)