The role of semi-responsive answers for relationship building in coaching
This paper discusses the role of semi-responsive answers of clients for relationship building in coaching. Coaching
is a process-oriented type of counseling in which a coach and a coachee collaboratively work on solving a particular worklife
or daily life related concern of the coachee. The paper aims at identifying and analyzing semi-responsive answers of coachees
(second pair part) as reactions to initiating turns of coaches (first pair part). It is hypothesized that semi-responsive
answers are of particular relevance for any coaching process as they reveal ambivalences, (inner) conflicts, uncertainties
and/or opposition on the client’s side which ought to be noticed and appropriately addressed by the coach. A conversation
analysis manual was developed in order to systematically identify and analyze the linguistic characteristics of
semi-responsiveness in coachee’s answers. First, theoretical and methodological aspects regarding a conversation analysis
manual to study structures of social interaction are discussed. Second, a code-system to identify semi-responsive answers is
demonstrated. Finally, based on the transcribed data, semi-responsive answers are analyzed with respect to how they are
addressed by the coaches in third position. The data consists of 21 face-to-face coaching sessions (64 hours) in Swiss and
Standard German. The analysis demonstrates that semi-responsive answers are both a valuable source of information and a
challenge as they require the coach to maintain a balance between facilitating the process and maintaining a good relationship
with the client.
Article outline
- 1.Introduction
- 2.Theory
- 2.1Helping conversation
- 2.2Conversation analysis and responsiveness
- 2.3Semi-responsive answers in coaching
- 2.4Third position actions and the coach-client-relationship
- 2.5Research question
- 3.Method
- 3.1CA-grounded manual
- 3.2Sample
- 3.3Developing categories (Codes)
- 3.4Applying the codes
- 4.Results
- 5.Discussion
- 6.Conclusions
-
Notes
-
References
References (35)
Behn-Taran, Angelika
2014 “I am my own worst enemy.” A linguistic analysis of interactive dynamics of relational patterns in business
coaching conversations.
[URL].
Brinker, Karl, and Sven Frederik Sager
2010 Linguistische Gesprächsanalyse. Eine Einführung. Berlin: Schmidt.
Burt, Daniel, and Zenobia Talati
2017 “
The unsolved value of executive coaching: A meta-analyses of outcome using randomized control trial
studies.”
International Journal of Evidence Based Coaching and Mentoring 15 (2): 17–24.
De Haan, Erik, and Judie Gannon
2016 “
The
Coaching
Relationship.” In
The
SAGE Handbook of Coaching, ed.
by.
Tatiana Bachkirova,
Gordon Spence, and
David Drake, 195–216. London: SAGE Publications Ltd, doi.org/10.4135/9781473983861.n11
De Meuse, Kenneth P., Dai, Guangrong, and Robert J. Lee
2009 “
Evaluating the effectiveness of executive coaching: beyond ROI?”
Coaching, 2(2): 117–134.
Deplazes, Silvia, Eva-Maria Graf, and Hansjörg Künzli
2018 “
Das TSPP-Modell – Eine Blaupause für die Coaching-Prozessforschung.”
Coaching | Theorie & Praxis 4: 69–82.
.
Deppermann, Arnulf
2008 Gespräche analysieren. Eine Einführung (4. Aufl.). Wiesbaden: VS.
Graf, Eva-Maria
2015 “
Kommunikative Basisaktivitäten im Coaching-Gespräch: Ein linguistischer Beitrag zur
Coaching-Prozessforschung.”
Coaching | Theorie & Praxis 1: 5–14. .
Graf, Eva-Maria
2018 “
Äußerung für Äußerung zum Coaching-Prozess: Das Potential einer gesprächsanalytisch fundierten
Coaching-Prozessforschung.“ In
Coaching-Prozessforschung. Forschung und Praxis im Dialog, ed. by
Robert Wegener,
Michael Loebbert,
Agnes Fritze, and
Marianne Hänseler, 141–161. Göttingen: Vandenhoeck & Ruprecht.
Graf, Eva-Maria, and Thomas Spranz-Fogasy
2018 “
Welche Frage, wann und warum? – Eine qualitativ-linguistische Programmatik zur Erforschung von
Frage-Sequenzen als zentrale Veränderungspraktik im Coaching.”
Coaching | Theorie & Praxis 4: 17–32.
.
Henne, Helmut, and Helmut Rehbock
2001 Einführung in die Gesprächsanalyse. Berlin: De Gruyter.
Jones, Rebecca J., Stephen A. Woods, and Yves R. F. Guillaume
2015 “
The effectiveness of workplace coaching: a meta analysis of learning and performance outcomes from
coaching.”
Journal of Occupational and Organizational Psychology 89: 249–277.
.
Kramer, Ueli, and Williams Stiles
2015 “
The Responsiveness Problem in Psychotherapy: A Review of Proposed Solutions.”
Clincal Psychology Science and Practice 22(3): 277–295.
.
Mannhardt, Sonja, and Erik De Haan
2018 ”Coaching-Beziehung”. In
Handbuch Schlüsselkonzepte im Coaching, ed. by.
Siegfried Greif,
Heidi Möller, and
Wolfgang Scholl, 85–94. Berlin: Springer. .
Migge, B.
2018 Handbuch Coaching und Beratung. Weinheim: Beltz.
Mroczynski, Robert
2014 Gesprächslinguistik. Eine Einführung. Tübingen: Narr.
Nothdurft, Werner, Ulrich Reitmeier, and Peter Schröder
1994 Beratungsgespräche. Analyse asymmetrischer Dialoge. Tübingen: Narr.
Oxford Dictionaries
2022 “
Responsiveness.”
[URL]
Peräkylä, Anssi, Charles Antaki, Sanna Vehviläinen, and Ivan Leudar
(eds) 2008 Conversation Analysis of Psychotherapy. Cambridge: Cambridge University Press.
Peräkylä, Anssi
2013 “
Conversation Analysis in Psychotherapy.” In
The Handbook of Conversation Analysis, ed. by.
Jack Sidnell, and
Tanya Stivers, 551–574. Hoboken, NJ: Wiley-Blackwell Publishing.
Peräkylä, Anssi
2019 “
Conversation
Analysis and Psychotherapy: Identifying transformative
sequences.”
Research on Language and Social
Interaction 52:3: 257–280,
.
Pick, Ina
(ed.) 2017 Beraten in Interaktion. Eine gesprächslinguistische Typologie des Beratens. Frankfurt am M.: Lang.
Sarangi, Srikant
2002 “
The Language of Likelihood in Genetic Counselling Discourse.”
Journal for Language and Social Psychology 21(1): 7–31.
.
Scarvaglieri, Claudio
2013 “
Nichts anderes als ein Austausch von Worten. Sprachliches Handeln in der Psychotherapie.” Berlin/Bosten: de Gruyter.
Schegloff, Emanuel
2007 Sequence Organization in Interaction. A Primer in Conversation Analysis. Cambridge: Cambridge University Press.
Schwitalla, Johannes
(
1979) "
Nonresponsive
Antworten."
Deutsche Sprache, Zeitschrift für
Theorie, Praxis, Dokumentation. 7.
Jahrgang. 193-211.
Selting, Margret
et al. 2009 “
Gesprächsanalytisches Transkriptionssystem 2 (GAT 2).”
Gesprächsforschung – Online-Zeitschrift zur verbalen Interaktion 10: 353–402.
Sonesh, Shirley C., Chris W. Coultas, Christina N. Lacerenza, Shannon L. Marlow, Lauren E. Benishek, and Eduardo Salas
2015 “
The power of coaching: a meta-analytic investigation.”
Coaching 8(2): 73–95.
Stivers, Tanja
2015 "
Coding
Social Interaction: A Heretical Approach in Conversation Analysis?"
Research on
Language and Social
Interaction 48:1: 1-19.
Theeboom, Tim, Bianca Beersma, and Annelies van Vianen
2014 “
Does coaching work? A meta-analysis on the effects of coaching on individual level outcomes in an
organizational context.”
The Journal of Positive Psychology 9(1): 1–18.
Vehviläinen, Sanna
1999 Structures of Counselling Interaction. A Conversation Analytic Study of Counselling Encounters in Career Guidance
Training. Helsinki: University of Helsinki.
Voutilainen Liisa, Anssi Peräkylä, and Johanna Ruusuvuori
2010 “
Recognition and Interpretation: Responding to Emotional Experience in Psychotherapy.”
Research on Language & Social Interaction 43(1): 85–107. 10.1080/08351810903474799.
Voutilainen, Liisa, and Anssi Peräkylä.
2016 “
Interactional Practices of Psychotherapy.” In
The Palgrave Handbook of Adult Mental Health, ed. by.
Michelle O’Reilly, and
Jessica Lester, 540–557. Houndmills: Palgrave.
Winkler, Oliver
2017 “
Anwendung der Gesprächsanalyse als Feedback-Instrument im Chat-Coaching.”
Coaching | Theorie & Praxis: 17–25.
Cited by (3)
Cited by 3 other publications
Fleischhacker, Melanie & Eva-Maria Graf
2024.
A closer look into the ‘black box’ of coaching – linguistic research into the local effectiveness of coaching with the help of conversation analysis.
Coaching: An International Journal of Theory, Research and Practice 17:1
► pp. 119 ff.
Fleischhacker, Melanie & Eva-Maria Graf
2024.
New ways of investigating coaching: linguistic research on executive, business and workplace coaching – a systematic scoping review.
Coaching: An International Journal of Theory, Research and Practice 17:1
► pp. 90 ff.
Kabatnik, Susanne
2024.
“Because he was disgusting”: transforming relations through positioning in messenger-supported group psychotherapy.
Frontiers in Psychology 14
This list is based on CrossRef data as of 5 july 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.