List of John Benjamins publications for which Anna Pande plays a role.
Phonetic convergence towards American English by Indian agents in international service encounters English World-Wide 38:3, pp. 244–2742017
In outsourced voice-based services (call centres are a typical example), an agent providing a service is likely to accommodate their speech to that of the customer. In services outsourced to India, as in other postcolonial settings, the customer accent typically does not have a place in that… read more | Article