Material and embodied resources in the accomplishment of closings in technology-mediated business meetings
This study uses conversation analysis (CA) and video-recorded data from an international company to investigate closings in technology-mediated (i.e. distant) meetings. The focus is on the situated affordances and multimodal resources that the chair and participants deploy to transition from meeting talk to a coordinated exit. Due to restricted access to bodily-visual leave-taking behaviours, other mutually recognized practices need to be implemented to initiate and advance closings: (1) when closing is made relevant as the next step, (2) when opportunity spaces to move out of the closing emerge, and (3) when departure from the meeting needs to be negotiated. This progression requires the close coordination of co-participants’ vocal and embodied conduct in the physical setting and rendering actions publicly intelligible via the screen at specific moments. The analysis portrays closings as emergent, collaborative accomplishments, in which the import of multimodal turn constructions and (dis)aligning behaviours must be negotiated in situ.
Article outline
- 1.Introduction
- 2.Closings
- 3.Closings in technology-mediated environments
- 4.Data and methods
- 5.Accomplishing closings via vocal, material and embodied resources
- 5.1Initiating the closing of meeting proper
- 5.2Managing opportunity spaces
- 5.3Negotiating departure from the meeting
- 6.Conclusions and further considerations
- Acknowledgments
-
References
References (46)
Arminen, Ilkka, Christian Licoppe, and Anna Spagnolli
2016 ”
Respecifying Mediated Interaction.”
Research on Language and Social Interaction 49 (4): 290–309.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Asmuß, Birte, and Jan Svennevig
2009 “
Meeting Talk: An Introduction.”
Journal of Business Communication 45 (4): 408–429.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Boden, Deirdre
1994 The Business of Talk: Organizations in Action. Cambridge: Polity Press.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Broth, Mathias, and Lorenza Mondada
2012 “
Walking Away: The Embodied Achievement of Activity Closings in Mobile Interaction.”
Journal of Pragmatics 471: 41–58.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Button, Graham
1991 “
Conversation-in-a-Series.” In
Talk & Social Structure. Studies in Ethnomethodology and Conversation Analysis, ed. by
Deirdre Boden, and
Don Zimmermann, 251–277. Cambridge: Polity Press.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Button, Graham
1987 “
Moving out of Closings.” In
Talk and Social Organization, ed. by
Graham Button, and
John R. E. Lee, 101–151. Clevedon, Avon: Multilingual Matters.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Deppermann, Arnold, Reinhold Schmitt, and Lorenza Mondada
2010 “
Agenda and Emergence: Contingent and Planned Activities in a Meeting.”
Journal of Pragmatics 42 (6): 1700–1718.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
DiDomenico, Stephen M., and Jeffrey Boase
2013 “
Bringing Mobiles into the Conversation. Applying a Conversational Analytic Approach to the Study of Mobiles in Co-Present Interaction.” In
Discourse 2.0 Language and New Media, ed. by
Deborah Tannen, and
Anna M. Trester, 119–132. Georgetown University Press.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Due, Brian, and Christian Licoppe
2020 “
Video-Mediated Interaction (VMI): Introduction to a Special Issue on the Multimodal Accomplishment of VMI Institutional Activities.”
Social Interaction. Video-Based Studies of Human Sociality 3 (3).
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ford, Cecilia, and Trini Stickle
2012 “
Securing Recipiency in Workplace Meetings: Multimodal Practices.”
Discourse Studies 14 (1): 11–30.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Greiffenhagen, Christian, and Rob Watson
2009 “
Visual Repairables: Analyzing the Work of Repair in Human-Computer Interaction.”
Visual Communication 8 (1): 65–90.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Haddington, Pentti
2019 “
Leave-Taking as Multiactivity: Coordinating Conversational Closings with Driving in Cars.”
Language & Communication 651: 58–78.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hazel, Spencer, and Kristian Mortensen
2014 “
Embodying the Institution – Object Manipulation in Developing Interaction in Study Counselling Meetings.”
Journal of Pragmatics 651: 10–29.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hazel, Spencer, Kristian Mortensen, and Gitte Rasmussen
2014 “
Introduction: A Body of Resources – CA Studies of Social Conduct.”
Journal of Pragmatics 65 (1): 1–9.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Heath, Christian, and Paul Luff
2000 Technology in Action. Cambridge: Cambridge University Press.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hjulstad, Johan
2016 “
Practices of Organizing Built Space in Videoconference-Mediated Interactions.”
Research on Language and Social Interaction 49 (4): 491–498.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hutchby, Ian
2001 Conversation and Technology: From the Telephone to the Internet. Cambridge: Polity.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Hutchby, Ian
2014 “
Communicative Affordances and Participation Frameworks in Mediated Interaction.”
Journal of Pragmatics 721: 86–89.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
LeBaron, Curtis E., and Stanley E. Jones
2002 “
Closing Up Closings: Showing the Relevance of the Social and Material Surround to the Completion of Interaction.”
Journal of Communication 52 (3): 542–565.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Licoppe, Christian, and Laurence Dumoulin
2010 “
The ‘Curious Case’ of an Unspoken Opening Speech Act: A Video-Ethnography of the Use of Video Communication in Courtroom Activities.”
Research on Language and Social Interaction 43 (3), 211–231.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Licoppe, Christian, and Julien Morel
2012 “
Video-in-Interaction: ‘Talking Heads’ and the Multimodal Organization of Mobile and Skype Video Calls.”
Research on Language and Social Interaction 45 (4): 399–429.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Luff, Paul, Christian Heath, Naomi Yamashita, Hideaki Kuzuoka, and Marina Jirotka
2016 “
Embedded Reference: Translocating Gestures in Video-Mediated Interaction.”
Research on Language and Social Interaction 49 (4): 342–361.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Markman, Kris M.
2009 “
“So What Shall We Talk About.” Openings and Closings in Chat-Based Virtual Meetings.”
Journal of Business Communication 46 (1): 150–170.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Mlynář, Jakub, Esther González-Martínez, and Denis Lalanne
2018 “
Situated Organization of Video-Mediated Interaction: A Review of Ethnomethodological and Conversation Analytic Studies.”
Interacting with Computers 30 (2): 73–84.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Mondada, Lorenza
2001 “
Conventions for Multimodal Transcription.“
[URL]
Mondada, Lorenza
2006 “
Participants’ Online Analysis and Multimodal Practices: Projecting the End of the Turn and the Closing of the Sequence.”
Discourse Studies 8 (1): 117–29.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Mondada, Lorenza
2011 “
Interactional Space and the Study of Embodied Talk-in-Interaction.” In
Space in Language and Linguistics: Geographical, Interactional, and Cognitive Perspectives, ed. by
Peter Auer,
Martin Hilpert,
Anja Stukenbrock, and
Benedikt Szmrecsanyi, 247–275. Boston: De Gruyter.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Mondada, Lorenza
2013 “
Embodied and Spatial Resources for Turn-Taking in Institutional Multi-Party Interactions: Participatory Democracy Debates.”
Journal of Pragmatics 46 (1): 39–68.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Muñoz, Arantxa S.
2016 “
Attending Multi-Party Videoconference Meetings: The Initial Problem.”
Language@Internet 131.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Nevile, Maurice, Pentti Haddington, Trine Heinemann, and Mirka Rauniomaa
Nielsen, Mie F.
2012 “
Using Artifacts in Brainstorming Sessions to Secure Participation and Decouple Sequentiality.”
Discourse Studies 14 (1): 87–109.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Nielsen, Mie F.
2013 “
‘Stepping Stones’ in Opening and Closing Department Meetings.”
Journal of Business Communication 50 (1): 34–67.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Oittinen, Tuire
2018 “
Multimodal Accomplishment of Alignment and Affiliation in the Local Space of Distant Meetings.”
Culture and Organization 24 (1): 35–53.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Oittinen, Tuire
2020 Coordinating Actions in and across Interactional Spaces in Technology-Mediated Business Meetings (Doctoral dissertation, University of Jyväskylä, Finland). Retrieved from
[URL]
Oittinen, Tuire, and Arja Piirainen-Marsh
2015 “
Openings in Technology-Mediated Business Meetings.”
Journal of Pragmatics 85 (8): 47–66.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Olbertz-Siitonen, Margarethe
2015 “
Transmission Delay in Technology-Mediated Interaction at Work.”
PsychNology Journal 13 (2–3): 203–234.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Raclaw, Joshua, Jessica S. Robles, and Stephen M. DiDomenico
2016 “
Providing Epistemic Support for Assessments for Mobile-Supported Sharing Activities.”
Research on Language and Social Interaction 49 (4): 362–379.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Raymond, Geoffrey, and Don H. Zimmerman
2016 “
Closing Matters: Alignment and Misalignment in Sequence and Call Closings in Institutional Interaction.”
Discourse Studies 18 (6): 716–736.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Rintel, Sean
2013 “
Tech-Tied or Tongue-Tied? Technological versus Social Trouble in Relational Video Calling.”
46th Hawaii International Conference on System Sciences, 3343–3352.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ruhleder, Karen, and Brigitte Jordan
2001 “
Managing Complex, Distributed Environments: Remote Meeting Technologies at the ‘Chaotic Fringe’.”
First Monday 61,
[URL] [2/11/2019].
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
Schegloff, Emanuel A.
2007 Sequence Organization in Interaction. Cambridge: Cambridge University Press.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Schegloff, Emanuel A, and Harvey Sacks
1973 “
Opening up Closings.”
Semiotica 8 (4): 289–327.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Streeck, Jürgen, Charles Goodwin, and Curtis E. LeBaron
2011 Embodied Interaction. Cambridge: Cambridge University Press.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Ticca, Anna C.
2012 “
Reconfiguring the Interactional Space: Organising the Closing of Encounters in an Italian Travel Agency.”
Bulletin Suisse de Linguistique Appliquée 961: 91–116.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Wasson, Christina
2006 “
Being in Two Spaces at Once: Virtual Meetings and Their Representation.”
Journal of Linguistic Anthropology 16 (1): 103–130.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Cited by (3)
Cited by 3 other publications
Oittinen, Tuire
2024.
Highlighting as a referential and collaborative practice in multiparty video-mediated learning activities.
Classroom Discourse 15:2
► pp. 180 ff.
![DOI logo](//benjamins.com/logos/doi-logo.svg)
Song, Le & Christian Licoppe
2023.
Closing live video streams: A sequential analysis.
Discourse, Context & Media 53
► pp. 100698 ff.
![DOI logo](//benjamins.com/logos/doi-logo.svg)
Räisänen, Tiina & Tuire Oittinen
2022.
Bad News Delivery as an Interactional Context for Constructing Professional Identities and Social Relations: Multimodal Approach. In
Shaping the North Through Multimodal and Intermedial Interaction [
Arctic Encounters, ],
► pp. 41 ff.
![DOI logo](//benjamins.com/logos/doi-logo.svg)
This list is based on CrossRef data as of 5 july 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.