The pragmatics of friendliness and user-friendliness
An investigation of repairs in human–human dialogue and in human–computer dialogue
References (9)
Brown, G., and G. Yule
(
1983)
Teaching the spoken language. Cambridge: Cambridge University Press.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Cheepen, C
(
1988)
The predictability of informal conversation. Pinter Publishers.
BoP![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Cheepen, C, and J. Monaghan
(
1990)
Spoken English: A practical guide. Pinter Publishers.
BoP![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Goffman, E
(
1971)
Relations in public. Allen Lane: Penguin Press.
BoP![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Jefferson, G
(
1972)
Side sequences. In
D. Sudnow (ed.),
Studies in social interaction. New York: Free Press, 294-338.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Jefferson, G., and J. Schenkein
(
1978)
Some sequential negotiations in conversation: Unexpanded and expanded versions of project action sequences. In
J. Schenkein (ed.),
Studies in the organisation of conversational interaction. New York: Academic Press, 155-172.
![DOI logo](https://benjamins.com/logos/doi-logo.svg)
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Monaghan, J., C. Cheepen, J. Hewitt, and J. Hobson
(
1990)
Simulation in the evolution of an intelligent speech interface. In
M.A. Life,
C. Narborough-Hall, and
W. Hamilton (eds.),
Simulation and the user interface. Taylor & Francis.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Monaghan, J., C. Cheepen, and J. Hewitt
(
1991)
Dialogue design for speech interfaces in the office context. In
Proceedings of HCl International ‘91. Stuttgart.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Zajicek, M., and J. Hewitt
(
1990)
An investigation into the use of error recovery dialogues in a user management system for speech recognition.
Interact ‘90. North-Holland.
![Google Scholar](https://benjamins.com/logos/google-scholar.svg)
Cited by (1)
Cited by 1 other publications
Cheepen, C. & J. Monaghan
1999.
Designing for Naturalness in Automated Dialogues. In
Machine Conversations,
► pp. 127 ff.
![DOI logo](//benjamins.com/logos/doi-logo.svg)
This list is based on CrossRef data as of 15 july 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.