Article published In:
PragmaticsVol. 4:1 (1994) ► pp.63–79
The pragmatics of friendliness and user-friendliness
An investigation of repairs in human–human dialogue and in human–computer dialogue
Available under the Creative Commons Attribution-NonCommercial (CC BY-NC) 4.0 license.
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Cited by (1)
Cited by one other publication
Cheepen, C. & J. Monaghan
1999. Designing for Naturalness in Automated Dialogues. In Machine Conversations, ► pp. 127 ff. 
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