Article published in:
Pragmatics and Society
Vol. 10:2 (2019) ► pp. 177204

[ p. 203 ]References

Botsman, Rachel, and Roo Rogers
2011What’s Mine is Yours: The Rise of Collaborative Consumption. New York: Harper Business.Google Scholar
Bridges, Judith, and Camilla Vásquez
2016 “If Nearly all Airbnb Reviews are Positive, Does that Make them Meaningless?Current Issues in Tourism 19: 1–19. CrossrefGoogle Scholar
Brown, Penelope and Stephen C. Levinson
1987Some Universals of Language Usage. Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Bucholtz, Mary and Kira Hall
2005 “Identity and Interaction: A Socio-Cultural Linguistic Approach”. Discourse Studies 7(4/5): 585–614. CrossrefGoogle Scholar
Burt, Ronald
2000 “The Network Structure of Social Capital.” Research in Organizational Behaviour 22: 345–423. CrossrefGoogle Scholar
Campbell, Kim S.
2005 “The Rapport Management Model: How Physicians Build Relationships with Patients.” IEEE International Professional Communication Conference Proceedings 422–432.Google Scholar
Campbell, Kim S., Charles D. White, and Rita Durant
2007 “Necessary Evils, (In)justice, and Rapport Management.” Journal of Business Communication 44(2): 161–185. CrossrefGoogle Scholar
Cansoy, Mehmet and Juliet Schor
2016 “Who Gets to Share in the Sharing Economy? Understanding the Patterns of Participation and Exchange on Airbnb”. Retrieved from http://​www​.bc​.edu​/content​/dam​/files​/schools​/cas​_sites​/sociology​/pdf​/SharingEconomy​.pdf
Dayter, Daria, and Sofia Rüdiger
2014 “Speak your Mind, but Watch your Mouth: Objectification Strategies in Negative References in CouchSurfing.” In Face Work and Social Media, ed. by Kristina Bedijs, Gudrun Held, and Christiane Maab, 193–212. Berlin: LIT Verlag.Google Scholar
De Fina, Anna, Deborah Schiffrin and Michael Bamberg
(eds.) 2006Discourse and Identity. Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Ellison, Nicole, Charles Steinfield, and Cliff Lampe
2007 “The Benefits of Facebook ‘Friends’: Social Capital and College Students’ Use of Online Social Network Sites.” Journal of Computer Mediated Communication 12 (4): 1143–1168. CrossrefGoogle Scholar
Ert, Eyal, Aliza Fleischer, and Nathan Magen
2016 “Trust and Reputation in the Sharing Economy: the Role of Personal Photos in Airbnb.” Tourism Management 55: 62–73. CrossrefGoogle Scholar
Esbensen, Julie
2009 “The Use of ‘Fuck’ as a Rapport Management Strategy in British and American English.” Griffith Working Papers in Pragmatics and Intercultural Communication 2 (2): 104–119.Google Scholar
Garcés-Conejos Blitvich, Pilar, Patricia Bou-Franch and Nuria Lorenzo-Dus
2013 “Identity and Impoliteness: The Expert in the Talent Show Idol ”. Journal of Politeness Research 9(1): 97–121. CrossrefGoogle Scholar
García, Carmen
2009 “¿Qué:::? ¿Cómo que te vas a casar? Congratulations and Rapport Management: A case Study of Peruvian Spanish speakers.” Pragmatics 19 (2): 197–222. CrossrefGoogle Scholar
[ p. 204 ]
Georgakopoulou, Alexandra
2013 “Small Stories and Identities Analysis as a Framework for the Study of Im/politeness-in-Interaction.” Journal of Politeness Research 9: 55–74. CrossrefGoogle Scholar
Goffman, Erving
1972Interaction Ritual: Essays on Face-to-Face Behaviour. Harmondsworth: Penguin.Google Scholar
Hennig-Thurau, Thorsten, Kevin P. Gwinner, Gianfranco Walsh, and Dwayne D. Gremler
2004 “Electronic Word-of-Mouth via Consumer Opinion Platforms: What Motivates Consumers to Articulate Themselves on the Internet?Journal of Interactive Marketing 18: 38–52. CrossrefGoogle Scholar
Hernández-López, María de la O.
2011 “Negotation Strategies and Patient Empowerment in Spanish and British Medical Consultations.” Communication and Medicine 8 (2): 169–80.Google Scholar
Hernández-López, Mariola and Maria Elena Placencia
2004 “Modos de Conducir las Relaciones Interpersonales en Interacciones de Atención al Público: El caso de las Farmacias en Sevilla y Londres.” ELUA: Estudios de Lingüística de la Universidad de Alicante 18: 129–150. CrossrefGoogle Scholar
Herring, Susan
2004 “Computer-Mediated Discourse Analysis: An Approach to Researching Online Behavior”. In Designing for Virtual Communities in the Service Learning, ed. by S. Barab, R. Kling & J. H. Gray, 338–76. Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Ho, Victor
2013 “The Need for Identity Construction in Computer-Mediated Professional Communication: A Community of Practice Perspective”. In Handbook of Research on Technoself: Identity in a Technological Society (vol. 1), ed. by Rocci Luppicini, 180–208. Hershey, Penna.: IGI Global. CrossrefGoogle Scholar
Kamoen, Naomi, Maria Mos, and Robbin Dekker
2015 “A hotel that is not Bad isn’t Good. The Effects of Valence Framing and Expectation in Online Reviews on Text, Reviewer and Product Appreciation.” Journal of Pragmatics 75: 28–43. CrossrefGoogle Scholar
Kang, Sin-Hwa, Jonathan Gratch, Candy Sidner, Ron Artstein, Lixing Huang, and Louis-Phillippe Morency
2012 “Towards Building a Virtual Counsellor: Modelling Non-Verbal Behaviour During Intimate Self-Disclosure.” Proceedings of the 11th International Conference on Automomous Agents and Multiagent Systems 1: 63–70.Google Scholar
Kogut, Tehila
2011 “The Role of Perspective Taking and Emotions in Punishing Identified and Unidentified Wrongdoers.” Cognition & Emotion 25(8): 1491–1499. CrossrefGoogle Scholar
Levin, Irvin P., Sara K. Schnittjer, and Shannon L. Thee
1998 “Information Framing Effects in Social and Personal Decisions.” Journal of Experimental Social Psychology 24 (6): 520–529. CrossrefGoogle Scholar
Litvin, Stephen W., Ronald E. Goldsmith, and Bing Pan
2008 “Electronic Word-of-Mouth in Hospitality and Tourism Management.” Tourism Management 29 (3): 458–468. CrossrefGoogle Scholar
Martínez López, Nuria, and Manuel Padilla Cruz
2012 “Rapport Management by Spanish learners of English as an L2 at the Opening Phase of Interaction in the Tourist Information Office: A Pragmatic Analysis.” In Empiricism and Analytical Tools for 21st Century Applied Linguistics, ed. by I. Elorza et al., 833–846. Salamanca: Ediciones Universidad de Salamanca.Google Scholar
Pizam, Abraham
2014 “Peer-to-Peer Travel: Blessing or Blight?International Journal of Hospitality Management 38: 118–119. CrossrefGoogle Scholar
[ p. 205 ]
Placencia, María Elena
2004 “Rapport-Building Activities in Corner-Shop Interactions.” Journal of Sociolinguistics 8 (2): 215–245. CrossrefGoogle Scholar
Placencia, María Elena, and Ana Macera Rueda
2011 “‘Vaya, Qué Chungo!’ Rapport-Building Talk in Service Encounters: The case of Bars in Seville at Breakfast Time.” In Spanish at Work: Analysing Institutional Discourse across the Spanish Speaking World ed. by Nuria Lorenzo-Dus, 192–207. Basingstoke: Palgrave Macmillan. CrossrefGoogle Scholar
Placencia, María Elena, Catalina Fuentes Rodríguez, and María Palma-Fahey
2015 “Nominal Address and Rapport Management in Informal Interactions Among University Students in Quito (Ecuador), Santiago (Chile) and Seville (Spain).” Multilingua: Journal of Cross-Cultural and Interlanguage Communication 34 (4): 547–575. CrossrefGoogle Scholar
Rosen, Devan, Pascale R. Lafontaine, and Blake Hendrickson
2011 “CouchSurfing: Belonging and Trust in a Globally Cooperative Online Social Network.” New Media & Society 13(6): 981–998. CrossrefGoogle Scholar
Simon, Bernd
2004Identity in modern society. A social psychological perspective. Oxford: Blackwell. CrossrefGoogle Scholar
Spencer-Oatey, Helen
2000Culturally Speaking: Managing Rapport Through Talk Across Cultures (1st Ed.) London: Continuum.Google Scholar
2007 “Theories of Identity and the Analysis of Face.” Journal of Pragmatics 39: 539–556. CrossrefGoogle Scholar
2008Culturally Speaking: Culture, Communication and Politeness Theory (2nd Ed.) London & New York: Continuum.Google Scholar
Spencer-Oatey, Helen, and Peter Franklin
2009Intercultural Interaction. A Multidisciplinary Approach to Intercultural Communication. Basingstoke, UK: Palgrave Macmillan. CrossrefGoogle Scholar
Spencer-Oatey, Helen, and Jiang Xing
2003 ”Managing Rapport in Intercultural Business Interactions: A Comparison of Two Chinese-British Welcome Meetings.” Journal of Intercultural Studies 24 (1): 33–46. CrossrefGoogle Scholar
Stanley, Kam-Chung Chan, Michael Bond, Helen Spencer-Oatey, and Mildred A. Rojo-Laurilla
2004 ”Culture and Rapport Promotion in Service Encounters: Protecting the Ties that Bind.” Journal of Asian Pacific Communication 14 (2): 245–260. CrossrefGoogle Scholar
Tussyadiah, Lis P., and Juho Pesonen
2015 “Impacts of Peer-to-Peer Accommodation Use on Travel Patterns.” Journal of Travel Research 12: 1–19.Google Scholar
Vásquez, Camilla
2011 “Complaints Online: The Case of TripAdvisor .” Journal of Pragmatics 43 (6): 1707–1717. CrossrefGoogle Scholar
2014 “ ‘Usually Not one to Complain but…’: Constructing Identities in User-Generated Online Reviews. In The Language of Social Media: Identity and Community on the Internet ed. by P. Seargeant and C. Tagg. Basingstoke, UK: Palgrave Macmillan. CrossrefGoogle Scholar
Wong, Siu-Lung, and Janet W. Salaff
1998 “Network Capital: Emigration from Hong Kong.” The British Journal of Sociology 49 (3): 358–374. CrossrefGoogle Scholar
Zervas, Georgios, Davide Proserpio, and John W. Byers
2014 “The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry.” Working Paper. Boston: Boston University. Retrieved from http://​people​.bu​.edu​/zg​/publications​/airbnb​.pdf
[ p. 206 ]
Zhao, Ran, Alexandros Papangelis, and Justine Cassell
2014 “Towards a Dyadic Computational Model of Rapport Management for Human-Virtual Agent Interaction.” In Intelligent Virtual Agents ( Lecture Notes in Computer Science Series) ed. by T. Bickmore, S. Marsella, and C. Sidner. Cham, Switzerland: Springer International. CrossrefGoogle Scholar
Cited by

Cited by 1 other publications

Hernández-López, María de la O
2020. When travellers’ expectations are not met. Journal of Language Aggression and Conflict  pp. 1 ff. Crossref logo

This list is based on CrossRef data as of 16 january 2022. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.