Article published In:
Pragmatics and Society
Vol. 15:3 (2024) ► pp.376399
References
Anzilotti, Gloria
1982 “The rhetorical question as an indirect speech device in English and Italian.” Canadian Modern Language Review 381: 290–302. DOI logoGoogle Scholar
Brown, Penelope, and Stephen Levinson
1987Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Cenni, Irene, and Patrick Goethals
2017 “Negative hotel reviews on TripAdvisor: A cross-linguistic analysis.” Discourse, Context & Media 161: 22–30. DOI logoGoogle Scholar
Copeland, Lennie, and Lewis Griggs
1986Going international. New York, N.Y.: Random House.Google Scholar
Chang, Yuh-Fang, Ren Wei
2020 “Sociopragmatic competence in American and Chinese children’s realization of apology and refusal.” Journal of Pragmatics 1641: 27–39. DOI logoGoogle Scholar
Decock, Sofie, and Ilse Depraetere
2018 “(In)directness and complaints: A reassessment.” Journal of Pragmatics 1321: 33–46. DOI logoGoogle Scholar
2017 “Customer complaints and disagreements in a multilingual business: A discursive and pragmatic Analysis.” Intercultural Pragmatics 14(1): 77–115. DOI logoGoogle Scholar
Depraetere, Ilse, Sofie Decock, and Nicolas Ruytenbeek
2021 “Linguistic (in)directness in twitter complaints: A contrastive analysis of railway complaint interactions.” Journal of Pragmatics 1711: 215–233. DOI logoGoogle Scholar
Drew, Paul
1998 “Complaints about transgressions and misconduct.” Research on language and social Interaction 31(3): 295–325. DOI logoGoogle Scholar
Du, Jinwei
1995 “Performance of face-threatening acts in Chinese: Complaining, giving bad news and disagreeing.” In Pragmatics of Chinese as native and target language, ed. by Gabriele Kasper, 165–206. Honolulu: University of Hawaii, Second Language Teaching and Curriculum Center.Google Scholar
Eggins, Suzanne, and Diana Slade
1997Analyzing causal conversation. London: EquinoxGoogle Scholar
Emerson, Robert, and Sheldon Messinger
1977The micro-politics of trouble. Social Problem 251: 121–134. DOI logoGoogle Scholar
Eisenlauer, Volker
2013 “A critical hypertext analysis of social media – The true colours of Facebook.” London and New York, N.Y.: Continuum.Google Scholar
Frank, Jane
1990 “You call that a rhetorical question? Forms and functions of rhetorical questions in conversation.” Journal of Pragmatics 14(5): 723–738. DOI logoGoogle Scholar
Frobenius, Maximiliane, Volker Eisenlauer, and Cornelia Gerhardt
2014 “Participation framework revisited: (new) media and their audiences/users.” Journal of Pragmatics 721: 1–4. DOI logoGoogle Scholar
Garcés-Conejos Blitvich, Pilar
2015 “Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives.” In A Multidisciplinary Approach to Service Encounters, ed. by María de la O. Hernández-López and Lucía Fernández-Amaya, 13–36. Leiden: Brill.Google Scholar
Hardaker, Claire, and Mark McGlashan
2016 “‛Real men don’t hate women’: Twitter rape threats and group identity.” Journal of Pragmatics 911: 80–93. DOI logoGoogle Scholar
Heinemann, Trine, and Véronique Traverso
2009 “Complaining in interaction.” Journal of Pragmatics 121: 2381–2384. DOI logoGoogle Scholar
Hennig-Thurau, Thorsten, Kevin Gwinner, Gianfranco Walsh, and Dwayne Gremler
2004 “Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?Journal of Interactive Marketing 18(1): 38–52. DOI logoGoogle Scholar
House, Juliane, and Gabriele Kasper
1981 “Politeness markers in English and German.” In Conversational Routine, ed. by Florian Coulmas, 157–185. The Hague: Mouton. DOI logoGoogle Scholar
Ilie, Cornelia
1994What else can I tell you? A pragmatic study of English rhetorical questions as discourse and argumentative acts. Stockholm: Almqvist & Wiksell International. (Stockholm Studies in English 72)Google Scholar
Koshik, Irene
Li Ping, Zheng Shutang, and Yang Xiaohu
2006 “Factors affecting the degrees of severity in the realization of the speech act of complaint.” Foreign language teaching and research 38(1): 56–61.Google Scholar
Markus, Hazel, and Shinobu Kitayama
1991Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review 981, 224–253. DOI logoGoogle Scholar
Marley, Carol
2002 “Popping the question: Questions and modality in written dating advertisements.” Discourse Studies 4(1): 75–98. DOI logoGoogle Scholar
Meinl, Marja
2014Electronic complaints: An empirical study on British English and German complaints on eBay. Berlin: Frank & Timme.Google Scholar
Marquez-Reiter, Rosina
2005 “Complaint Calls to a Caregiver Company: The case of desahogo.” Intercultural Pragmatics 2(4): 281–513.Google Scholar
Monzoni, Chiara
2009 “Direct complaints in (Italian) calls to the ambulance: The use of negatively framed questions.” Journal of Pragmatics 411: 2465–2478. DOI logoGoogle Scholar
Mulamba, Kashama
2009 “Social beliefs for the realization of the speech acts of apology and complaint as defined in Ciluba, French and English.” Pragmatics 191: 543–564.Google Scholar
Murphy, Beth, and Joyce Neu
1996 “My grade’s too low: the speech act set of complaining.” In Speech acts across cultures, ed. by Susan M. Gass and Joyce Neu, 191–216. Berlin: Mouton de Gruyter.Google Scholar
Olshtain, Elite, and Liora Weinbach
1987 “Complaints: A study of speech act behavior among native and nonnative speakers of Hebrew.” In The pragmatic perspective: Selected papers from the 1985 International Pragmatics Conference, ed. by Jef Verschueren and Marcella Bertuccelli Papi, 195–208. Amsterdam: Benjamins. DOI logoGoogle Scholar
1993Interlanguage features of the speech act of complaining. In Interlanguage pragmatics, ed. by Gabriele Kasper and Shoshana Blum-Kulka, 108–137. New York: Oxford University Press.Google Scholar
Rasekh, Zoreh Eslami
2004Face-keeping strategies in reaction to complaints: English and Persian. Journal of Asian Pacific Communication 14(1): 181–197.Google Scholar
Ren, Wei
2018Mitigation in Chinese online consumer reviews. Discourse, Context & Media 261: 5–12. DOI logoGoogle Scholar
Ruytenbeek, Nicolas, Marie Verschraegen, and Sofie Decock
2021 “Exploring the impact of platforms’ affordances on the expression of negativity in online hotel reviews.“ Journal of Pragmatics 1861: 289–307. DOI logoGoogle Scholar
Tatsuki, Donna
2000 “If my complaints could passions move: An interlanguage study of aggression.” Journal of Pragmatics 32(7): 1003–1017. DOI logoGoogle Scholar
Thurlow, Crispin, and Kristine Mroczek
2011Digital discourse: Language in the new media. Oxford: Oxford University Press. DOI logoGoogle Scholar
Trosborg, Anna
1995Interlanguage pragmatics. Requests, complaints and apologies. Berlin: Mouton de Gruyter. DOI logoGoogle Scholar
Van Herck, Rebecca, Sofie Decock, and Bernard De Clerck
2020 “ ‘Can you send us a PM please?’ Service recovery interactions on social media from the perspective of organizational legitimacy.” Discourse, Context & Media 381, 100445. DOI logoGoogle Scholar
Vásquez, Camilla
2011 “Complaints online: The case of TripAdvisor.” Journal of Pragmatics 431: 4307–4317. DOI logoGoogle Scholar
Vladimirou, Dimitra, Juliane House, and Daniel Kadar
2021 “Aggressive complaining on Social Media: The case of #MuckyMerton.” Journal of Pragmatics 1771: 51–64. DOI logoGoogle Scholar
Wang, Xiaolei, Ronan Bernas, and Philippe Eberhard
2011 “When a Lie Is Not a Lie: Understanding Chinese Working-Class Mothers’ Moral Teaching and Moral Conduct.” Social Development 21(1): 68–87. DOI logoGoogle Scholar
Wang, Jinjun
2006Questions and the exercise of power. Discourse & Society 17(4): 529–548. DOI logoGoogle Scholar
Wang, Jinni, and Li Lin
2015 “Comparative Study on Online Shopping Complaints and the Directness and Severity Levels of Complaint Response Realizations in China and America.” Journal of Guiyang University 10(3): 88–91.Google Scholar
Zhang, De
2001The speech act of complaining: a cross-cultural comparative study of Chinese and American English speakers. Thesis, Iowa State University.
Zhang, Huifang, and Gu Xinyu
2013 “A Comparative Study of Expression of dissatisfaction between the Chinese and Japanese: The case on online negative evaluation.” Journal of Xi’an International Studies University 21(4): 41–44.Google Scholar
Zhu, Xiaoshu
2008 “Comparison of complaints between Chinese and American students.” Journal of Xi’an International Studies University 16(1): 51–55.Google Scholar