Building rapport through sequentially linked joke-serious responses in Second Language job interviews
This study aims to explicate interviewer and candidate conversational practices in L2 job interviews as they relate to the assessment of a candidate’s qualification for a particular position. The data consisted of 27 audio-recorded job interviews for the position of student assistant in English classes at a Japanese university. The analysis of these interactional data, conducted using conversational analysis methodology, revealed that the inadequacy of a candidate’s response is constructed by means of the interviewer’s subsequent pursuit of a relevant answer from the candidate. In addition, a candidate’s ability to build rapport by providing sequentially linked joke-serious responses evoked a positive evaluation from the interviewer. The findings indicate that a candidate’s understanding of expected behaviors and ability to accommodate his or her behaviors in a manner relevant to the interaction result in a positive assessment.
References
Bilmes, Jack
1985 “‘Why That Now?’ Two Kinds of Conversational Meaning.” Discourse processes8 (3): 319–355.


Brown, Annie
2003 “Interviewer Variation and the Co-Construction of Speaking Proficiency.” Language Testing20 (1): 1–25.


Brutton, Graham
1992 “
Answers as Interactional Products: Two Sequential Practices Used in Job Interviews.” In
Talk at Work: Interaction and Institutional Settings, ed. by
Paul Drew and
John Heritage, 212–231. Cambridge: Cambridge University Press.

Drew, Paul
1997 “‘Open’ Class Repair Initiators in Response to Sequential Sources of Troubles in Conversation.” Journal of Pragmatics28 (1): 69101.


Glenn, Philipp
2010 “Interviewer Laughs: Shared Laughter and Asymmetries in Employment Interviews.” Journal of Pragmatics42 (6): 1485–1498.


Glenn, Philipp
2013 “Interviewees’ Volunteered Laughter in Employment Interviews: A Case of Nervous Laughter?”In
Studies of Laughter in Interaction, ed. by
Philipp Glenn and
Elizabeth Holt, 255–275. London: Bloomsbury Academic.


Greer, Tim, Vivian Bussinguer, Jeff Butterfield, and Agnes Mischinger
2009 “
Receipt through Repetition.”
JALT Journal 31 (1): 5–34.


Heritage, John, and Steven Clayman
2010 Talk in Action: Interactions, Identities, and Institutions. Oxford: Wiley-Blackwell.


Hosoda, Megumi, and Eugene Stone-Romero
2010.
“The Effects of Foreign Accents on Employment-Related Decisions.” Journal of Managerial Psychology25 (2): 113–132.


Hosoda, Megumi, Lam T. Nguyen, and Eugene Stone-Romero
2012 “The Effect of Hispanic Accents on Employment Decisions.” Journal of Managerial Psychology27 (4): 347–364.


Houtkoop-Steenstra, Hanneke
2000 Interaction and the Standardized Survey Interview.
Cambridge: Cambridge University Press.


Hutchby, Ian, and Robin Wooffitt
2008 Conversation Analysis: Principles, Practices and Implications. 2nd ed. Cambridge: Polity.

Jefferson, Gail
1984 “
On the Organization of Laughter in Talk about Troubles.”In
Structures of Social Action: Studies in Conversation Analysis, ed. by
John Maxwell Atkinson and
John Heritage, 346–369. Cambridge: Cambridge University Press.

Kasper, Gabriele, and Steven J. Ross
2003 “Repetition as a Source of Miscommunication in Oral Proficiency Interviews.”In
Misunderstanding in Social Life, ed. by
Juliane House,
Gabriele Kasper, and
Steven Ross, 82–106. London: Longman/Pearson Education.

Kasper, Gabriele, and Steven J. Ross
2007 “Multiple Questions in Oral Proficiency Interviews.” Journal of Pragmatics39 (11): 2045–2070.


Kassim, Hafizoah, and Fatimah Ali
2010 “English Communicative Events and Skills Needed at the Workplace: Feedback from the Industry.” English for Specific Purposes29 (3): 168–182.


Kerekes, Julia A
2006.
“Winning an Interviewer’s Trust in a Gatekeeping Encounter.” Language in Society35 (1): 27–57.


Kerekes, Julia A
2007 “The Co-Construction of a Gatekeeping Encounter: An Inventory of Verbal Actions.” Journal of Pragmatics39 (11): 1942–1973.


Levashina, Julia, Christopher J. Hartwell, Frederick P. Morgeson, and Michael A Campion
2014 “The Structured Employment Interview: Narrative and Quantitative Review of the Research Literature.” Personnel Psychology67 (1): 241–293.


Llewellyn, Nick
2010 “On the Reflexivity between Setting and Practice: The ‘Recruitment Interview’.”In
Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysis, ed. by
Nick Llewellyn and
Jon Hindmarsh, 74–95. Cambridge: Cambridge University Press.


Llewellyn, Nick, and Laura Spence
2009 “Practice as a Members’ Phenomenon.” Organization Studies30 (12) 1419–1439.


Markee, Numa, and Gabriele Kasper
2004 “
Classroom Talks: An Introduction.”
The Modern Language Journal88 (4): 491–500.


Maynard, Douglas W., and Nora C. Schaeffer
2006 “
Standardization-in-Interaction: The Survey Interview.”In
Talk and Interaction in Social Research Methods, ed. by
Paul Drew,
Geoff Raymond, and
Darin Weinberg, 9–27. London: Sage.


Maynard, Douglas W., Hanneke Houtkoop-Steenstra, Nora Cate Schaeffer, Johannes van der Zouwen
(eds) 2002 Standardization and Tacit Knowledge: Interaction and Practice in the Survey Interview. New York: Wiley.

McNamara, Tim, and Carsten Roever
2006 Language Testing: The Social Dimension. Malden, Mass: Wiley-Blackwell.

Okada, Yusuke
2010 “Role-Play in Oral Proficiency Interviews: Interactive Footing and Interactional Competencies.” Journal of Pragmatics42 (6): 1647–1668.


Okada, Yusuke
2013 “Prioritization: A Formulation Practice and its Relevance for Interaction in Teaching and Testing Contexts.”In
Pragmatics and Language LearningVol. 131, ed. by
Tim Greer,
Donna Tatsuki, and
Carsten Roever, 55–77. Honolulu, Hawai’i: National Foreign Language Resource Center.

Okada, Yusuke, and Tim Greer
2013 “Pursuing a Relevant Response in OPI Role-Plays.”In
Assessing Second Language Pragmatics, ed. by
Steven J. Ross and
Gabriele Kasper, 294–316. Basingstoke: Palgrave-Macmillan.


Pike, Kenneth L
1967 Language in Relation to a Unified Theory of the Structures of Human Behavior. 2nd ed. The Hague: Mouton.


Potter, Jonathan, and Alexa Hepburn
2005 “
Qualitative Interviews in Psychology: Problems and Possibilities.”
Qualitative Research in Psychology2 (4): 281–307.


Potter, Jonathan, and Alexa Hepburn
2010 “Putting Aspiration Into Words: ‘Laugh Particles’, Managing Descriptive Trouble and Modulating Action.” Journal of Pragmatics42 (6): 1543–1555.


Raymond, Geoffrey
2004 “Prompting Action: The Stand-Alone ‘so’ in Ordinary Conversation.” Research on Language and Social Interaction37 (2): 185-218.


Ross, Steven J
2007 “Comparative Task-in-Interaction Analysis of OPI Backsliding.” Journal of Pragmatics39 (11): 2017–2044.


Sacks, Harvey
1992 Lectures on Conversation, Vol. I & II1. Ed. by
Gail Jefferson. Oxford:
Blackwell.

Sacks, Harvey, and Emanuel A. Schegloff
1979 “Two Preferences in the Organization of Reference to Persons in Conversation and Their Interaction.” In
Everyday Language: Studies in Ethnomethodology, ed. by
George Psathas, 15–21. New York: Irvington Press.

Sacks, Harvey, Emanuel A. Schegloff, and Gail Jefferson
1974 “A Simplest Systematics for the Organization of Turn-Taking for Conversation.” Language50 (4): 696–735.


Schegloff, Emanuel. A
1982 “
Discourse as an Interactional Achievement: Some Uses of ‘uh huh’ and Other Things that Come Between Sentences.”In
Analyzing Discourse: Text and Talk, ed. by
Deborah Tannen, 71–93. Washington, D.C.: Georgetown University Press.

Schegloff, Emanuel. A
1987 “Some Sources of Misunderstanding in Talk-in-Interaction.” Linguistics25 (1): 201–218.


Schegloff, Emanuel A
1999 “’Schegloff’s Texts’ as ‘Billig’s Data’: A Critical Reply.” Discourse & Society10 (4): 558–572.


Seedhouse, Paul
2005 “Conversation Analysis as a Research Methodology.”In
Applying Conversation Analysis, ed. by
Keith Richards and
Paul Seedhouse, 251–266. Basingstoke: Palgrave-Macmillan.


Seedhouse, Paul
2013 “
Oral proficiency Interviews as Varieties of Interaction.”In
Assessing Second Language Pragmatics, ed. by
Steven J. Ross and
Gabriele Kasper, 199–219.
Basingstoke: Palgrave Macmillan.


Shaw, Chlouë, Alexa Hepburn, and Jonathan Potter
2013 “Having the Last Laugh: On Post Completion Laughter Particles.”In
Studies of Laughter in Interaction, ed. by
Philipp Glenn and
Elizabeth Holt, 91–106. London: Bloomsbury Publishing.


ten Have, Paul
2007 Doing Conversation Analysis. 2nd ed. London: Sage.


Wang, Haidan
2011 “Chinese for Business Professionals: The Workplace Needs and Business Chinese Textbooks.” Global Business Languages16 (1): 27–42.

Cited by
Cited by 3 other publications
Peña-Acuña, Beatriz
2023.
Trending Topics about Performance in Second Language Learning .
East European Journal of Psycholinguistics 
Sheikhan, Amir & Michael Haugh
Zhang, Don C.
2022.
Horse-Sized Ducks or Duck-Sized Horses? Oddball Personality Questions Are Likable (but Useless) for Organizational Recruitment.
Journal of Business and Psychology 37:1
► pp. 215 ff.

This list is based on CrossRef data as of 1 september 2023. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.