Article published in:(Co-)Constructing Interpersonally Sensitive Activities Across Institutional Settings
Edited by Maj-Britt Mosegaard Hansen and Rosina Márquez Reiter
[Pragmatics and Society 7:4] 2016
► pp. 540–569
Negotiating with the Boss
An inter- and cross-cultural perspective on problematic talk
Elicited conversations with participants engaged in a problematic negotiation with their boss were analyzed in groups of native speakers of British English, Chilean Spanish and Swedish, and in groups of Swedish speakers of L2 English and L2 Spanish (longtime residents in their host community and highly proficient in their L2). Two planes of comparison were involved: cross-culturally, addressing differences between the native groups, and, inter-culturally, addressing interaction between natives and non-natives. Results show considerable distance between the three L1 groups, especially regarding how power distance and social distance are managed both by the ‘employees’ and the ‘bosses’. As regards L2 speaker behavior, alignment with target community patterns largely prevails and few instances of L1 transfer occur. Communicative clashes are found to take place more often in the Swedish-Spanish encounters than in the Swedish-English ones, arguably due to the wider cultural distance between the Chilean and Swedish socio-cultures.
Keywords: conversational repair, dialogue analysis, argumentation strategies, rapport management, socio-pragmatic alignment, cross-cultural pragmatics, highly proficient L2 use, intercultural communication
Published online: 20 December 2016
Blum-Kulka, Shoshana, Juliane House, and Gabriele Kasper
Brown, Penelope, and Stephen Levinson
Bülow Møller, Anne-Marie
Cohen, Andrew D.
Council of Europe
Erman, Britt, Annika Denke, Fanny Forsberg, and Lars Fant
Eemeren, Frans van, and Rob Grootendorst
Fant, Lars, Fanny Forsberg, and Carlos Olave Roco
2013 “Los límites de la adaptación socioprágmatica en el uso muy avanzado de la L2. Análisis de conversaciones en español entre empleado sueco y jefe chileno.” In Pragmática y comunicación intercultural en el mundo hispanohablante, ed. by María Elena Placencia and Carmen García, 283–314. Amsterdam: Rodopi.
Félix-Brasdefer, J. César
Forsberg, Fanny, and Lars Fant
Forsberg Lundell, Fanny, and Britt Erman
Hofstede, Geert, Gert-Jan Hofstede, and Michael Minkov
MacIntyre, Peter D.
MacIntyre, Peter D., and Robert C. Gardner
Márquez Reiter, Rosina, Isobel Rainey, and Glenn Fulcher
Merkin, Rebecca S.
Onwuegbuzie, Anthony J., Phillip Bailey, and Christine E. Daley
Porter, Patricia A.
Schumann, John H.
Scollon, Ron, and Suzanne Wong Scollon
Trompenaars, Fons, and Charles Hampden-Turner
World Values Survey
Accessed 21 September 2015. www.worldvaluessurvey.org/WVSContents.jsp.