Acquiring capabilities in translation
Towards a model of translation businesses
There is increasing pressure on all industries to introduce Quality Management Systems, a development which has now also found entry into the translation industry. Industrial standards like the ISO family provide the basis of many such systems; however, for several reasons, such process-based standards are regarded by many as inappropriate for translation businesses. One common factor considered in this article is their failure to emphasise the role of people both in the definition of the processes and in their implementation. The present article proposes a new model for translation businesses, accepting the importance of people in the translation industry and recognising that process-driven quality systems may be inadequate in maintaining consistent levels of quality. The model is based on identifying the capabilities that incorporate the processes of an organisation and the behaviours embodied in the people involved in these processes. In this article, the model is referred to as Acquired Capabilities for Translation Systems (ACTS).
Keywords: translation industry, translation process, capabilities, behaviours, quality assessment, standards, innovation, networking
- Acquired capabilities for translation systems—The ACTS model
- 2.Capabilities and behaviours
- 2.2Level 2
- 2.3Level 3
- 2.4Level 4
- 2.5Level 5
- 2.5.2Embracing change
Published online: 12 October 2005
Chesterman, Andrew and Emma Wagner
Hazman, Shah Abdullah
1998 “What’s this thing called quality?”. http://adtimes.nstp.com.my/jobstory/oct17.htm, 28.7.2004.
Koo, Siu Ling and Harold Kinds
Mistry, V. and Bob Usherwood
2000 “Total Quality Management, British standard accreditation, investors in people and academic libraries”. http://InformationR.net/ir/1–3/paper9.html, 10.8.2004.
Paulk, Mark C. Bill Curtis, Mary Beth Chrissis and Charles V. Weber
Turner, Ron and Linda Turner
1998 “W. Edwards Deming’s fourteen points and seven deadly diseases of management”. http://www.endsoftheearth.com/Deming14Pts.htm, 12.8.2004
Cited by 3 other publications
This list is based on CrossRef data as of 23 april 2022. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.