Edited by Goro Christoph Kimura and Lisa Fairbrother
[Studies in World Language Problems 7] 2020
► pp. 133–156
Chapter 7. Diverging and intersecting management
Cases of the simultaneous management of deviations by multiple parties in contact situations
Although research applying LMT has commonly focused on the perspective of one individual participant or actor when considering the noting, evaluation and adjustments planned and implemented towards deviations from norms, in reality, multiple parties in the same interaction may be managing deviations simultaneously and their processes may diverge or intersect. Based on examples from past studies on predominantly micro-level interaction, this chapter provides a foundation for the development of a typology of the different types of diverging and intersecting management. It was found that interactional constraints, norm diversity and contextual constraints, including power dynamics, are the main factors that determine whether management will diverge or intersect. The analysis also reveals the intertwining of macro- and micro-level processes.