Cover not available
Part of
Interacting with Objects: Language, materiality, and social activity
Edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa
[Not in series 186] 2014
► pp. 31–56

The order of ordering

Objects, requests and embodied conduct in a public bar

 | Loughborough University
 | Loughborough University
This chapter examines how, in video-recorded public house service encounters between customers and bartenders, different objects emerge and are constituted as essential resources in accomplishing the service encounter at the bar. The objects of interest are the cash till and the tables in the bar, as well as the bar environment itself. Using ethnomethodology and conversation analysis, we show how the bartenders and customers recruit and index these objects at particular junctions in the ordering sequence, and how they work collaboratively with spoken talk to progress the activity of ordering. This chapter aims to expand thinking on how embodied conduct may be analysed in conjunction with talk, and highlights the integral nature of objects to the progression of social life.
Published online: 12 September 2014
DOI logo
https://doi.org/10.1075/z.186.02ric
References (37)
References
Brassac, C., Fixmer, P., Mondada, L., & Vinck, D. (2008). Interweaving objects, gestures, and talk in context. Mind, Culture and Activity, 15(2), 208–233. DOI logoGoogle Scholar
Brown, B. (2004). The order of service: The practical management of customer interaction. Sociological Research Online, 9(4). Retrieved from [URL] DOI logoGoogle Scholar
Clark, C., & Pinch, T. (2010). Some major organisational consequences of some ‘minor’, organised conduct: Evidence from a video analysis of pre verbal service encounters in a showroom retail store. In N. Llewellyn, & J. Hindmarsh (Eds.), Organisation, interaction and practice (pp. 140–171). Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Curl, T.S., & Drew, P. (2008). Contingency and action: A comparison of two forms of requesting. Research on Language and Social Interaction, 41(2), 129–153. DOI logoGoogle Scholar
Dausendschön-Gay, U., & Krafft, U. (2009). Preparing next actions in routine activities. Discourse Processes, 46(2), 247–268. DOI logoGoogle Scholar
Deppermann, A. (2013). Multimodal interaction from a conversation analytic perspective. Journal of Pragmatics, 46(1), 1–7. DOI logoGoogle Scholar
Drew, P. (1997). Open class repair initiators in response to sequential sources of troubles in conversation. Journal of Pragmatics, 28(1), 69–101. DOI logoGoogle Scholar
Edwards, D. (1994). Script formulations: A study of event descriptions in conversation. Journal of Language and Social Psychology, 13(3), 211–247. DOI logoGoogle Scholar
Frosh, S. (1999). What is outside discourse? Psychoanalytic Studies, 1(4), 381–390.Google Scholar
Goodwin, C. (1995). Seeing in depth. Social Studies of Science, 25(2), 237–274. DOI logoGoogle Scholar
. (2000). Action and embodiment within situated human interaction. Journal of Pragmatics, 32(10), 1489–1522. DOI logoGoogle Scholar
. (2013). The co-operative, transformative organization of human action and knowledge. Journal of Pragmatics, 46(1), 8–23. DOI logoGoogle Scholar
Greenlees, I., Bradley, A., Holder, T., & Thelwell, R. (2005). The impact of opponents’ non-verbal behaviour on the first impressions and outcome expectations of table-tennis players. Psychology of Sport and Exercise, 6(1), 103–115. DOI logoGoogle Scholar
Heritage, J. (1998). Oh-prefaced responses to inquiry. Language in Society, 27(3), 291–334. DOI logoGoogle Scholar
Hindmarsh, J., & Heath, C. (2000). Embodied reference: A study of deixis in workplace interaction. Journal of Pragmatics, 32(12), 1855–1878. DOI logoGoogle Scholar
Hutchins, E. (1995). How a cockpit remembers its speeds. Cognitive Science, 19(3), 265–288. DOI logoGoogle Scholar
Jefferson, G. (2004). Glossary of transcript symbols with an introduction. In G.H. Lerner (Ed.), Conversation Analysis: Studies from the first generation (pp. 13–31). Amsterdam/Philadelphia: John Benjamins. DOI logoGoogle Scholar
Kuroshima, S. (2010). Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant. Journal of Pragmatics, 42(3), 856–869. DOI logoGoogle Scholar
Lee, S.-H. (2009). Extended requesting: Interaction and collaboration in the production and specification of requests. Journal of Pragmatics, 41(6), 1248–1271. DOI logoGoogle Scholar
. (2011). Managing nongranting of customers’ requests in commercial service encounters. Research on Language and Social Interaction, 44(2), 109–134. DOI logoGoogle Scholar
Llewellyn, N., & Burrow, R. (2008). Streetwise sales and the social order of city streets. The British Journal of Sociology, 59(3), 561–583. DOI logoGoogle Scholar
Merritt, M. (1976). On questions following questions in service encounters. Language in Society, 5(3), 315–357. DOI logoGoogle Scholar
Moore, R., Whalen, J., & Gathman, E.C.H. (2010). The work of the work order: Document practice in face-to-face service encounters. In N. Llewellyn, & J. Hindmarsh (Eds.), Organisation, interaction and practice: Studies in ethnomethodology and conversation analysis (pp. 49–73). Cambridge: Cambridge University Press.Google Scholar
Nevile, M. (2004). Beyond the black box: Talk-in-interaction in the airline cockpit. Aldershot: Ashgate.Google Scholar
Puchta, C., Potter, J., & Wolff, F. (2004). Repeat receipts: A device for generating visible data in market research focus groups. Qualitative Research, 4(3), 285–309. DOI logoGoogle Scholar
Raevaara, L. (2011). Accounts at convenience stores: Doing dispreference and small talk. Journal of Pragmatics, 43(2), 556–571. DOI logoGoogle Scholar
Rauniomaa, M., & Keisanen, T. (2012). Two multimodal formats for responding to requests. Journal of Pragmatics, 44(6–7), 829–842. DOI logoGoogle Scholar
Raymond, G. (2003). Grammar and social organization. Yes/no interrogatives and the structure of responding. American Sociological Review, 68(6), 939–967. DOI logoGoogle Scholar
Schegloff, E.A. (2007). Sequence organization in interaction: A primer in conversation analysis, vol. 1. Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Scott, D., & Purves, I.N (1996). Triadic relationship between doctor, computer and patient. Interacting with Computers, 8(4), 347–363. DOI logoGoogle Scholar
Stivers, T., & Robinson, J.D. (2006). A preference for progressivity in interaction. Language in Society, 35(3), 367–392. DOI logoGoogle Scholar
Stokoe, E. (2013). The (in)authenticity of simulated talk: Comparing role-played and actual conversation and the implications for communication training. Research on Language and Social Interaction, 46(2), 1–21. DOI logoGoogle Scholar
Stokoe, E., & Edwards, D. (2008). “Did you have permission to smash your neighbour’s door?”: Silly questions and their answers in police-suspect interrogations. Discourse Studies, 10(1), 89–111. DOI logoGoogle Scholar
Suchman, L. (1987). Plans and situated actions: The problem of human–machine communication. Cambridge: Cambridge University Press.Google Scholar
Vinkhuyzen, E., & Szymanski, M.H. (2005). “Would you like to do it yourself?”: Service requests and their non-granting responses. In K. Richards, & P. Seedhouse (Eds.), Applying conversation analysis (pp. 91–106). Basingstoke: Palgrave Macmillan.Google Scholar
Whalen, J. (1995). A technology of order production: Computer-aided dispatch in public safety communications. In P. ten Have, & G. Psathas (Eds.), Situated order: Studies in the social organisation of talk and embodied activities (pp. 187–230). Washington: University Press of America.Google Scholar
Whalen, J., & Vinkhuyzen, E. (2000). Expert systems in (inter)action: Diagnosing document machine problems over the telephone. In P. Luff, J. Hindmarsh, & C. Heath (Eds.), Workplace studies: Recovering work practice and informing systems design (pp. 92–140). Cambridge: Cambridge University Press. DOI logoGoogle Scholar
Cited by (8)

Cited by eight other publications

Stokoe, Elizabeth & Emma Richardson
2023. Asking for help without asking for help: How victims request and police offer assistance in cases of domestic violence when perpetrators are potentially co-present. Discourse Studies 25:3 ► pp. 383 ff. DOI logo
Walper, Katherina, Darren Reed & Heather Marsden
2023. Designedly incomplete elicitations: teachers’ multimodal practices to mobilise student-next action in Chilean secondary EFL classrooms. Classroom Discourse 14:1 ► pp. 24 ff. DOI logo
Rasmussen, Gitte & Theo van Leeuwen
2022. Special issue: The human touch – Analyzing online and offline shopping. Discourse & Communication 16:2 ► pp. 149 ff. DOI logo
Hochuli, Kenan
2019. Turning the Passer-by into a Customer: Multi-party Encounters at a Market Stall. Research on Language and Social Interaction 52:4 ► pp. 427 ff. DOI logo
Horlacher, Anne-Sylvie
2019. «  Vous pouvez rincer . » Les moments pédagogiques entre formateurs et apprentis dans les salons de coiffure. Langage et société N° 168:3 ► pp. 93 ff. DOI logo
Meredith, Joanne
2016. Transcribing screen-capture data: the process of developing a transcription system for multi-modal text-based data. International Journal of Social Research Methodology 19:6 ► pp. 663 ff. DOI logo
Fox, Barbara A. & Trine Heinemann
2015. The Alignment of Manual and Verbal Displays in Requests for the Repair of an Object. Research on Language and Social Interaction 48:3 ► pp. 342 ff. DOI logo
[no author supplied]
2021. Language, Multimodal Interaction and Transaction [Studies in Chinese Language and Discourse, 14], DOI logo

This list is based on CrossRef data as of 17 december 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.