Article published in:Interacting with Objects: Language, materiality, and social activity
Edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa
[Not in series 186] 2014
► pp. 31–56
The order of ordering
Objects, requests and embodied conduct in a public bar
This chapter examines how, in video-recorded public house service encounters between customers and bartenders, different objects emerge and are constituted as essential resources in accomplishing the service encounter at the bar. The objects of interest are the cash till and the tables in the bar, as well as the bar environment itself. Using ethnomethodology and conversation analysis, we show how the bartenders and customers recruit and index these objects at particular junctions in the ordering sequence, and how they work collaboratively with spoken talk to progress the activity of ordering. This chapter aims to expand thinking on how embodied conduct may be analysed in conjunction with talk, and highlights the integral nature of objects to the progression of social life.
Published online: 12 September 2014
Brassac, C., Fixmer, P., Mondada, L., & Vinck, D.
(2004) The order of service: The practical management of customer interaction. Sociological Research Online, 9(4). Retrieved from http://www.socresonline.org.uk/9/4/brown.html DOI:
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(2010) Some major organisational consequences of some ‘minor’, organised conduct: Evidence from a video analysis of pre verbal service encounters in a showroom retail store. In N. Llewellyn, & J. Hindmarsh (Eds.), Organisation, interaction and practice (pp. 140–171). Cambridge: Cambridge University Press.
Curl, T.S., & Drew, P.
Dausendschön-Gay, U., & Krafft, U.
Greenlees, I., Bradley, A., Holder, T., & Thelwell, R.
Hindmarsh, J., & Heath, C.
Llewellyn, N., & Burrow, R.
Moore, R., Whalen, J., & Gathman, E.C.H.
Puchta, C., Potter, J., & Wolff, F.
Rauniomaa, M., & Keisanen, T.
Scott, D., & Purves, I.N.
Stivers, T., & Robinson, J.D.
Stokoe, E., & Edwards, D.
Vinkhuyzen, E., & Szymanski, M.H.
Cited by 4 other publications
Fox, Barbara A. & Trine Heinemann
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