Article published in:
Interacting with Objects: Language, materiality, and social activity
Edited by Maurice Nevile, Pentti Haddington, Trine Heinemann and Mirka Rauniomaa
[Not in series 186] 2014
► pp. 3156
References

References

Brassac, C., Fixmer, P., Mondada, L., & Vinck, D.
(2008) Interweaving objects, gestures, and talk in context. Mind, Culture and Activity, 15(2), 208–233. CrossrefGoogle Scholar
Brown, B.
(2004) The order of service: The practical management of customer interaction. Sociological Research Online, 9(4). Retrieved from http://​www​.socresonline​.org​.uk​/9​/4​/brown​.html DOI: CrossrefGoogle Scholar
Clark, C., & Pinch, T.
(2010) Some major organisational consequences of some ‘minor’, organised conduct: Evidence from a video analysis of pre verbal service encounters in a showroom retail store. In N. Llewellyn, & J. Hindmarsh (Eds.), Organisation, interaction and practice (pp. 140–171). Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Curl, T.S., & Drew, P.
(2008) Contingency and action: A comparison of two forms of requesting. Research on Language and Social Interaction, 41(2), 129–153. CrossrefGoogle Scholar
Dausendschön-Gay, U., & Krafft, U.
(2009) Preparing next actions in routine activities. Discourse Processes, 46(2), 247–268. CrossrefGoogle Scholar
Deppermann, A.
(2013) Multimodal interaction from a conversation analytic perspective. Journal of Pragmatics, 46(1), 1–7. CrossrefGoogle Scholar
Drew, P.
(1997) Open class repair initiators in response to sequential sources of troubles in conversation. Journal of Pragmatics, 28(1), 69–101. CrossrefGoogle Scholar
Edwards, D.
(1994) Script formulations: A study of event descriptions in conversation. Journal of Language and Social Psychology, 13(3), 211–247. CrossrefGoogle Scholar
Frosh, S.
(1999) What is outside discourse? Psychoanalytic Studies, 1(4), 381–390.Google Scholar
Goodwin, C.
(1995) Seeing in depth. Social Studies of Science, 25(2), 237–274. CrossrefGoogle Scholar
(2000) Action and embodiment within situated human interaction. Journal of Pragmatics, 32(10), 1489–1522. CrossrefGoogle Scholar
(2013) The co-operative, transformative organization of human action and knowledge. Journal of Pragmatics, 46(1), 8–23. CrossrefGoogle Scholar
Greenlees, I., Bradley, A., Holder, T., & Thelwell, R.
(2005) The impact of opponents’ non-verbal behaviour on the first impressions and outcome expectations of table-tennis players. Psychology of Sport and Exercise, 6(1), 103–115. CrossrefGoogle Scholar
Heritage, J.
(1998)  Oh-prefaced responses to inquiry. Language in Society, 27(3), 291–334. CrossrefGoogle Scholar
Hindmarsh, J., & Heath, C.
(2000) Embodied reference: A study of deixis in workplace interaction. Journal of Pragmatics, 32(12), 1855–1878. CrossrefGoogle Scholar
Hutchins, E.
(1995) How a cockpit remembers its speeds. Cognitive Science, 19(3), 265–288. CrossrefGoogle Scholar
Jefferson, G.
(2004) Glossary of transcript symbols with an introduction. In G.H. Lerner (Ed.), Conversation Analysis: Studies from the first generation (pp. 13–31). Amsterdam/Philadelphia: John Benjamins. CrossrefGoogle Scholar
Kuroshima, S.
(2010) Another look at the service encounter: Progressivity, intersubjectivity, and trust in a Japanese sushi restaurant. Journal of Pragmatics, 42(3), 856–869. CrossrefGoogle Scholar
Lee, S.-H.
(2009) Extended requesting: Interaction and collaboration in the production and specification of requests. Journal of Pragmatics, 41(6), 1248–1271. CrossrefGoogle Scholar
(2011) Managing nongranting of customers’ requests in commercial service encounters. Research on Language and Social Interaction, 44(2), 109–134. CrossrefGoogle Scholar
Llewellyn, N., & Burrow, R.
(2008) Streetwise sales and the social order of city streets. The British Journal of Sociology, 59(3), 561–583. CrossrefGoogle Scholar
Merritt, M.
(1976) On questions following questions in service encounters. Language in Society, 5(3), 315–357. CrossrefGoogle Scholar
Moore, R., Whalen, J., & Gathman, E.C.H.
(2010) The work of the work order: Document practice in face-to-face service encounters. In N. Llewellyn, & J. Hindmarsh (Eds.), Organisation, interaction and practice: Studies in ethnomethodology and conversation analysis (pp. 49–73). Cambridge: Cambridge University Press.Google Scholar
Nevile, M.
(2004) Beyond the black box: Talk-in-interaction in the airline cockpit. Aldershot: Ashgate.Google Scholar
Puchta, C., Potter, J., & Wolff, F.
(2004) Repeat receipts: A device for generating visible data in market research focus groups. Qualitative Research, 4(3), 285–309. CrossrefGoogle Scholar
Raevaara, L.
(2011) Accounts at convenience stores: Doing dispreference and small talk. Journal of Pragmatics, 43(2), 556–571. CrossrefGoogle Scholar
Rauniomaa, M., & Keisanen, T.
(2012) Two multimodal formats for responding to requests. Journal of Pragmatics, 44(6–7), 829–842. CrossrefGoogle Scholar
Raymond, G.
(2003) Grammar and social organization. Yes/no interrogatives and the structure of responding. American Sociological Review, 68(6), 939–967. CrossrefGoogle Scholar
Schegloff, E.A.
(2007) Sequence organization in interaction: A primer in conversation analysis, vol. 1. Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Scott, D., & Purves, I.N.
(1996) Triadic relationship between doctor, computer and patient. Interacting with Computers, 8(4), 347–363. CrossrefGoogle Scholar
Stivers, T., & Robinson, J.D.
(2006) A preference for progressivity in interaction. Language in Society, 35(3), 367–392. CrossrefGoogle Scholar
Stokoe, E.
(2013) The (in)authenticity of simulated talk: Comparing role-played and actual conversation and the implications for communication training. Research on Language and Social Interaction, 46(2), 1–21. CrossrefGoogle Scholar
Stokoe, E., & Edwards, D.
(2008) “Did you have permission to smash your neighbour’s door?”: Silly questions and their answers in police-suspect interrogations. Discourse Studies, 10(1), 89–111. CrossrefGoogle Scholar
Suchman, L.
(1987) Plans and situated actions: The problem of human–machine communication. Cambridge: Cambridge University Press.Google Scholar
Vinkhuyzen, E., & Szymanski, M.H.
(2005) “Would you like to do it yourself?”: Service requests and their non-granting responses. In K. Richards, & P. Seedhouse (Eds.), Applying conversation analysis (pp. 91–106). Basingstoke: Palgrave Macmillan.Google Scholar
Whalen, J.
(1995) A technology of order production: Computer-aided dispatch in public safety communications. In P. ten Have, & G. Psathas (Eds.), Situated order: Studies in the social organisation of talk and embodied activities (pp. 187–230). Washington: University Press of America.Google Scholar
Whalen, J., & Vinkhuyzen, E.
(2000) Expert systems in (inter)action: Diagnosing document machine problems over the telephone. In P. Luff, J. Hindmarsh, & C. Heath (Eds.), Workplace studies: Recovering work practice and informing systems design (pp. 92–140). Cambridge: Cambridge University Press. CrossrefGoogle Scholar
Cited by

Cited by 4 other publications

No author info given
2021.  In Language, Multimodal Interaction and Transaction [Studies in Chinese Language and Discourse, 14], Crossref logo
Fox, Barbara A. & Trine Heinemann
2015. The Alignment of Manual and Verbal Displays in Requests for the Repair of an Object. Research on Language and Social Interaction 48:3  pp. 342 ff. Crossref logo
Hochuli, Kenan
2019. Turning the Passer-by into a Customer: Multi-party Encounters at a Market Stall. Research on Language and Social Interaction 52:4  pp. 427 ff. Crossref logo
Meredith, Joanne
2016. Transcribing screen-capture data: the process of developing a transcription system for multi-modal text-based data. International Journal of Social Research Methodology 19:6  pp. 663 ff. Crossref logo

This list is based on CrossRef data as of 15 october 2021. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.