Producing and Managing Restricted Activities

Avoidance and withholding in institutional interaction

| University of Nottingham
| Olivet College
ISBN 9789027256607 | EUR 99.00 | USD 149.00
ISBN 9789027269096 | EUR 99.00 | USD 149.00
This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.
[Pragmatics & Beyond New Series, 255]  2015.  vi, 382 pp.
Publishing status: Available
Table of Contents
Producing and managing restricted activities: An introduction to avoidance and withholding in institutional interaction
Fabienne H.G. Chevalier and John Moore
Assessments, interrogatives and semi-scripted talk in managing a restriction on advising
John Moore
Avoiding giving advice in telephone counselling for children and young people: Empowerment as practical action
Carly Butler, Susan Danby and Michael Emmison
Withholding explicit assessments in tourist-office talk
Fabienne H.G. Chevalier
“But whose side are you on?” Doing being independent in telephone-mediated dispute resolution
Ann Weatherall
“Don’t tell him just help him” Restricted interactional activity during a classroom writing lesson
Christina Davidson
“I’ll suggest that to your doctor” Managing interactional restrictions on treatment provision in secondary care obesity consultations
Helena Webb
Linguistic and interactional restrictions in an outpatient clinic: The challenge of delivering the diagnosis and explaining the aetiology of functional neurological problems
Chiara M. Monzoni and Markus Reuber
Responses to indirect complaints as restricted activities in Therapeutic Community meetings
Marco Pino
Talking to/through the baby to produce and manage disaffiliation during well-child visits
Claudia Zanini and Esther González-Martínez
Concessions in audiology
Trine Heinemann and Ben Matthews
Transcription conventions
Notes on contributors
Author index
Subject index
“By laying out in their introduction a clear framework for understanding the concepts of restricted activity, constraint, withholding and avoidance, and by providing in one place 10 strong empirical chapters which show, in various ways, how these concepts can be utilized in data-driven analysis of institutional interaction, the editors have produced an excellent volume which furthers our understanding of how the institutionality of institutional interaction is constructed by participants.”
Cited by

Cited by 1 other publications

Nguyen, Hanh thi
2019.  In Conversation Analytic Research on Learning-in-Action [Educational Linguistics, 38],  pp. 77 ff. Crossref logo

This list is based on CrossRef data as of 11 september 2021. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects & Metadata

Communication Studies

Communication Studies
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009000 – LANGUAGE ARTS & DISCIPLINES / Linguistics / General
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2014038688 | Marc record