Producing and Managing Restricted Activities
Avoidance and withholding in institutional interaction
Editors
This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.
[Pragmatics & Beyond New Series, 255] 2015. vi, 382 pp.
Publishing status: Available
© John Benjamins Publishing Company
Table of Contents
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Producing and managing restricted activities: An introduction to avoidance and withholding in institutional interactionFabienne H.G. Chevalier and John Moore | pp. 1–43
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Assessments, interrogatives and semi-scripted talk in managing a restriction on advisingJohn Moore | pp. 45–81
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Avoiding giving advice in telephone counselling for children and young people: Empowerment as practical actionCarly Butler, Susan Danby and Michael Emmison | pp. 83–114
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Withholding explicit assessments in tourist-office talkFabienne H.G. Chevalier | pp. 115–149
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“But whose side are you on?”: Doing being independent in telephone-mediated dispute resolutionAnn Weatherall | pp. 151–179
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“Don’t tell him just help him”: Restricted interactional activity during a classroom writing lessonChristina Davidson | pp. 181–204
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“I’ll suggest that to your doctor”: Managing interactional restrictions on treatment provision in secondary care obesity consultationsHelena Webb | pp. 205–237
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Linguistic and interactional restrictions in an outpatient clinic: The challenge of delivering the diagnosis and explaining the aetiology of functional neurological problemsChiara M. Monzoni and Markus Reuber | pp. 239–270
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Responses to indirect complaints as restricted activities in Therapeutic Community meetingsMarco Pino | pp. 271–304
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Talking to/through the baby to produce and manage disaffiliation during well-child visitsClaudia Zanini and Esther González-Martínez | pp. 305–336
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Concessions in audiologyTrine Heinemann and Ben Matthews | pp. 337–367
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Transcription conventions | p. 369
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Notes on contributors | pp. 371–373
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Author index | pp. 375–377
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Subject index | pp. 379–382
“By laying out in their introduction a clear framework for understanding the concepts of restricted activity, constraint, withholding and avoidance, and by providing in one place 10 strong empirical chapters which show, in various ways, how these concepts can be utilized in data-driven analysis of institutional interaction, the editors have produced an excellent volume which furthers our understanding of how the institutionality of institutional interaction is constructed by participants.”
Eric Hauser, University of Electro-Communications, Japan and University of Hawaii at Mānoa, USA, in Discourse Studies, 18(5), 2016.
Cited by
Cited by 1 other publications
Nguyen, Hanh thi
2019. Turn Design as Longitudinal Achievement: Learning on the Shop Floor. In Conversation Analytic Research on Learning-in-Action [Educational Linguistics, 38], ► pp. 77 ff. 
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Subjects
Communication Studies
Main BIC Subject
CFG: Semantics, Pragmatics, Discourse Analysis
Main BISAC Subject
LAN009000: LANGUAGE ARTS & DISCIPLINES / Linguistics / General