Producing and Managing Restricted Activities

Avoidance and withholding in institutional interaction

Fabienne H.G. Chevalier | University of Nottingham
John Moore | Olivet College
ISBN 9789027256607 | EUR 99.00 | USD 149.00
ISBN 9789027269096 | EUR 99.00 | USD 149.00
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This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.
[Pragmatics & Beyond New Series, 255] 2015.  vi, 382 pp.
Publishing status: Available
Table of Contents
“By laying out in their introduction a clear framework for understanding the concepts of restricted activity, constraint, withholding and avoidance, and by providing in one place 10 strong empirical chapters which show, in various ways, how these concepts can be utilized in data-driven analysis of institutional interaction, the editors have produced an excellent volume which furthers our understanding of how the institutionality of institutional interaction is constructed by participants.”
Cited by

Cited by 1 other publications

Nguyen, Hanh thi
2019. Turn Design as Longitudinal Achievement: Learning on the Shop Floor. In Conversation Analytic Research on Learning-in-Action [Educational Linguistics, 38],  pp. 77 ff. DOI logo

This list is based on CrossRef data as of 19 march 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.


Communication Studies

Communication Studies

Main BIC Subject

CFG: Semantics, Pragmatics, Discourse Analysis

Main BISAC Subject

LAN009000: LANGUAGE ARTS & DISCIPLINES / Linguistics / General
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2014038688 | Marc record