Trust and Discourse

Organizational perspectives

Editors
| University of Antwerp
| Ghent University
| University of Antwerp
HardboundAvailable
ISBN 9789027206473 | EUR 95.00 | USD 143.00
 
e-Book
ISBN 9789027270023 | EUR 95.00 | USD 143.00
 
Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and increased time pressure lead groups and individuals to rethink the way they communicate, it is becoming more and more important to investigate how these streamlined and impersonal forms of communication affect issues of responsibility, authenticity and – ultimately – trust. The book deals with a variety of organizational settings ranging from in-hospital bedside teaching encounters and government communication following a nuclear accident to job interviews and foreign news reporting. This comprehensive study of an emerging new field will provide essential reading for linguists, discourse analysts, communication scholars, and other social scientists interested in a range of perspectives on oral, written and digital language use in society, including interactional sociolinguistics, Critical Discourse Analysis, ethnography, multimodality and organizational studies.
Publishing status: Available
Table of Contents
Acknowledgements
vii–viii
Chapter 1. Trust and discursive interaction in organizational settings
Katja Pelsmaekers, Geert Jacobs and Craig Rollo
1–10
Chapter 2. Trust in action: Building trust through embodied negotiation of mutual understanding in job interviews
Ewa Kuśmierczyk
11–44
Chapter 3. The reciprocal nature of trust in bedside teaching encounters
Christopher Elsey, Lynn Monrouxe and Andrew Grant
45–70
Chapter 4. “They just want to confuse you”: Negotiating trust and distrust in adult basic education
Helen Oughton
71–94
Chapter 5. In foreign news we trust: Balance and accuracy in newspaper coverage of Belgium
Ellen Van Praet, Bram Vertommen, Tom Van Hout and Astrid Vandendaele
95–112
Chapter 6. Trust work: A strategy for building organisation-stakeholder trust?
Heather Jackson
113–134
Chapter 7. Putting yourself down to build trust: The effect of self-disparaging humor on speaker ethos in educational presentations
Martijn Wackers, Bastiaan Andeweg and Jaap de Jong
135–160
Chapter 8. “Trust us: Bootcamp Pilates does not sound half as hard as it is, but it works”: The credibility of women’s magazines
Martina Temmerman
161–180
Chapter 9. “There is reason to believe however…”: The construction of trust in Late Modern English correspondence and non-literary prose
Marina Dossena
181–200
Chapter 10. Discursive construction and deconstruction of trust: The aftermath of a nuclear accident
Hiromasa Tanaka and Takanori Kawamata
201–218
List of contributors
219–220
Index
221–224
“This book describes a process through which trust emerges, is managed and disappears in different contexts. It will benefit students who wish to study this field by providing them with an overview of trust and how it develops in different social contexts. In particular, this book helps readers to understand how trust develops based upon expectations within particular contexts. In terms of alignment to social context, this book is also recommended to academics who wish to explore the nature and complexity of the trust development process. Trust is a complex issue, and its development process is largely influenced by each context.”
Cited by

Cited by other publications

Golan, Maya
2017.  In Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry [Advances in Hospitality, Tourism, and the Services Industry, ],  pp. 83 ff. Crossref logo
Kuznetsova, Olga & Andrei Kuznetsov
2019. And then there were none: what a UCU archive tells us about employee relations in marketising universities. Studies in Higher Education  pp. 1 ff. Crossref logo
Wang, Xueyu
2016. A struggle for trustworthiness: Local officials’ discursive behaviour in press conferences handling Tianjin blasts in China. Discourse & Communication 10:4  pp. 412 ff. Crossref logo

This list is based on CrossRef data as of 26 june 2020. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects

Communication Studies

Communication Studies
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009000 – LANGUAGE ARTS & DISCIPLINES / Linguistics / General
U.S. Library of Congress Control Number:  2014012648