Trust and Discourse
Organizational perspectives
Editors
Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and increased time pressure lead groups and individuals to rethink the way they communicate, it is becoming more and more important to investigate how these streamlined and impersonal forms of communication affect issues of responsibility, authenticity and – ultimately – trust. The book deals with a variety of organizational settings ranging from in-hospital bedside teaching encounters and government communication following a nuclear accident to job interviews and foreign news reporting. This comprehensive study of an emerging new field will provide essential reading for linguists, discourse analysts, communication scholars, and other social scientists interested in a range of perspectives on oral, written and digital language use in society, including interactional sociolinguistics, Critical Discourse Analysis, ethnography, multimodality and organizational studies.
[Discourse Approaches to Politics, Society and Culture, 56] 2014. vii, 224 pp.
Publishing status: Available
© John Benjamins
Table of Contents
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Acknowledgements | pp. vii–viii
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Chapter 1. Trust and discursive interaction in organizational settingsKatja Pelsmaekers, Geert Jacobs and Craig Rollo | pp. 1–10
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Chapter 2. Trust in action: Building trust through embodied negotiation of mutual understanding in job interviewsEwa Kuśmierczyk | pp. 11–44
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Chapter 3. The reciprocal nature of trust in bedside teaching encountersChristopher Elsey, Lynn Monrouxe and Andrew Grant | pp. 45–70
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Chapter 4. “They just want to confuse you”: Negotiating trust and distrust in adult basic educationHelen Oughton | pp. 71–94
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Chapter 5. In foreign news we trust: Balance and accuracy in newspaper coverage of BelgiumEllen Van Praet, Bram Vertommen, Tom Van Hout and Astrid Vandendaele | pp. 95–112
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Chapter 6. Trust work: A strategy for building organisation-stakeholder trust?Heather Jackson | pp. 113–134
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Chapter 7. Putting yourself down to build trust: The effect of self-disparaging humor on speaker ethos in educational presentationsMartijn Wackers, Bastiaan Andeweg and Jaap de Jong | pp. 135–160
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Chapter 8. “Trust us: Bootcamp Pilates does not sound half as hard as it is, but it works”: The credibility of women’s magazinesMartina Temmerman | pp. 161–180
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Chapter 9. “There is reason to believe however…”: The construction of trust in Late Modern English correspondence and non-literary proseMarina Dossena | pp. 181–200
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Chapter 10. Discursive construction and deconstruction of trust: The aftermath of a nuclear accidentHiromasa Tanaka and Takanori Kawamata | pp. 201–218
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List of contributors | pp. 219–220
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Index | pp. 221–224
“This book describes a process through which trust emerges, is managed and disappears in different contexts. It will benefit students who wish to study this field by providing them with an overview of trust and how it develops in different social contexts. In particular, this book helps readers to understand how trust develops based upon expectations within particular contexts. In terms of alignment to social context, this book is also recommended to academics who wish to explore the nature and complexity of the trust development process. Trust is a complex issue, and its development process is largely influenced by each context.”
Tomoaki Miyazaki, UCL Institute of Education, UK, in Discourse Studies Vol. 18.4 (2016)
Cited by
Cited by 8 other publications
Golan, Maya
2017. The Interactive Approach to Exploring Value Co-Creation. In Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry [Advances in Hospitality, Tourism, and the Services Industry, ], ► pp. 83 ff. 
Kuznetsova, Olga & Andrei Kuznetsov
2020. And then there were none: what a UCU archive tells us about employee relations in marketising universities. Studies in Higher Education 45:12 ► pp. 2439 ff.
Sanchez Salgado, Rosa
2021. Emotions in European parliamentary debates: Passionate speakers or un-emotional gentlemen?. Comparative European Politics 19:4 ► pp. 509 ff.
Shvanyukova, Polina
2020. Transgressions as a socialisation strategy in Samuel Richardson’s The Apprentice’s Vade Mecum (1734). In Manners, Norms and Transgressions in the History of English [Pragmatics & Beyond New Series, 312], ► pp. 166 ff.
Wang, Xueyu
2016. A struggle for trustworthiness: Local officials’ discursive behaviour in press conferences handling Tianjin blasts in China. Discourse & Communication 10:4 ► pp. 412 ff.
Yang, Kun
Yang, Kun
2023. How sajiao (playing cute) wins forgiveness: The effectiveness of emojis in rebuilding trust through apology. Discourse & Communication 17:1 ► pp. 77 ff.
محيميد, كفاح عباس & سلوان باسم ذياب
2021. دور السلوك الاستراتيجي القيادي في تعزيز الثقة التنظيمية دراسة استطلاعية لآراء عينة من القيادات الإدارية في دائرة صحة صلاح الدين. Tikrit Journal of Administrative and Economic Sciences 17:54, 1 ► pp. 515 ff.
This list is based on CrossRef data as of 12 april 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.
Subjects
Communication Studies
Main BIC Subject
CFG: Semantics, Pragmatics, Discourse Analysis
Main BISAC Subject
LAN009000: LANGUAGE ARTS & DISCIPLINES / Linguistics / General