Reading and Writing Public Documents

Editors
| University of Utrecht
| Technical University of Delft
PaperbackAvailable
ISBN 9789027232014 (Eur) | EUR 68.00
ISBN 9781588110091 (USA) | USD 102.00
 
e-Book
ISBN 9789027299475 | EUR 68.00 | USD 102.00
 
Governments communicate with the public through all kinds of documents: forms, brochures, letters, policy papers, and so on. These public documents have an important role in any democracy and their design very much affects the efficiency with which governments can perform their tasks.
Document designers, linguists and other communication experts in the Netherlands have been studying public documents from a design point of view as well as empirically for decades. In this book, the most prominent of these researchers present the results of their work, collectively giving an overview of various recurring problems in government-to-public communication, and providing suggestions for problem solving.
[Document Design Companion Series, 1]  2001.  vi, 304 pp.
Publishing status: Available
Table of Contents
1. Introduction
Daniël Janssen and Rob Neutelings
1–9
2. How research can lead to better government forms
Carel Jansen and Michaël F. Steehouder
11–36
3. Undercover research into text quality as a tool for communication management: The case of the Dutch tax department
Jan Renkema
37–57
4. Optimizing public information brochures: Formative evaluation in document design processes
Menno de Jong and Peter Jan Schellens
59–83
5. Public documents in a multilingual context
Jacqueline Hulst and Leo Lentz
85–103
6. Improving the quality of public documents: Or: Why training public writers often doesn’t work
Daniël Janssen
105–124
7. The lack of clarity in a sentence: The style of official documents in Dutch
Frank Jansen
125–145
8. Convincing citizens: The role of argument quality
Hans Hoeken
147–169
9. Collaborative writing for the government
Daniël Janssen and Niels van der Mast
171–210
10. Strategic revision of public documents: How policy writers revise documents in order to reach consensus
Niels van der Mast and Daniël Janssen
211–232
11. Trust but verify: Local suspensions of the cooperation principle in political communication
Rob Neutelings and Henk Pander Maat
233–254
12. Reading to assess in professional life: Reading styles of Dutch parliamentarians
Rob Neutelings
255–274
References
275–296
About the authors
297–300
Index
301–304
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Noël, Guillermina, Jorge Frascara & Clarence Wong
2019. Designing bowel preparation patient instructions to improve colon cancer detection. Information Design Journal 25:1 Crossref logo
Pander Maat, Henk
2008. Editing and genre conflict. Pragmatics 18:1  pp. 87 ff. Crossref logo
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This list is based on CrossRef data as of 01 may 2020. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects
BIC Subject: KJM – Management & management techniques
BISAC Subject: BUS085000 – BUSINESS & ECONOMICS / Organizational Behavior
U.S. Library of Congress Control Number:  00067451