Identity Struggles

Evidence from workplaces around the world

| University of Warwick
ISBN 9789027206602 | EUR 99.00 | USD 149.00
ISBN 9789027265883 | EUR 99.00 | USD 149.00
This collection provides a kaleidoscopic view of a range of identity struggles in the workplace context. It features twenty-two case studies that present an eclectic mix of workplaces in different socio-cultural contexts. They include, among others, household workers in Peru and Hong Kong, female professionals in India and the UK, social workers in Botswana and on Canadian reserves, tourist guides in Europe and construction workers in New Zealand. The volume addresses important questions on professional competence, group membership, (sometimes competing) expectations, and identity boundaries. The chapters establish that identity struggles are a reflection of issues of knowledge, competing norms and attempts for social change.
Publishing status: Available
Table of Contents
Chapter 1. Introduction: A kaleidoscopic view of identity struggles at work
Stephanie Schnurr and Dorien Van De Mieroop
Part I. Struggling to construct professional competence
Chapter 2. Coping with uncertainty: Gender and leadership identities in UK corporate life
Judith Baxter
Chapter 3. Constructing a “competent” meeting chair: A study of the discourse of meeting chairing in a Hong Kong workplace
Angela Chan
Chapter 4. Juggling “I”s and “we”s with “he”s and “she”s: Negotiating novice professional identities in stories of teamwork told in New Zealand job interviews
Sophie Reissner-Roubicek
Chapter 5. Epistemic “Struggles” When nurses’ expert identity is challenged by “knowledgeable” clients
Olga Zayts-Spence and Stephanie Schnurr
Chapter 6. Who’s the expert? Negotiating competence and authority in guided tours
Elwys De Stefani and Lorenza Mondada
Part II. Struggling to (de-)construct in-group membership
Chapter 7. You’re a proper tradesman mate: Identity struggles and workplace transitions in New Zealand
Janet Holmes and Meredith Marra
Chapter 8. Indian women at work: Struggling between visibility and invisibility
Abha Chatterjee and Dorien Van De Mieroop
Chapter 9. The dynamics of identity struggle in interdisciplinary meetings in higher education
Seongsook Choi and Keith Richards
Chapter 10. Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia
Louise Tranekjær
Chapter 11. Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews
Marlene Miglbauer
Chapter 12. Identities on a learning curve: Female migrant narratives and the construction of identities of (non)participation in Communities of Practice
Jonathan Clifton and Dorien Van De Mieroop
Part III. Struggling to combine (sometimes competing) expectations
Chapter 13. Managing patients’ expectations in telephone complaints in Scotland
Bethan Benwell and May McCreaddie
Chapter 14. Identity work in nurse-client interactions in selected community hospitals in Kenya
Benson Oduor Ojwang
Chapter 15. ‘Even if there were procedures, we will be acting at our own discretion…’: General practitioners’ struggle about identity
Agnieszka Sowińska
Chapter 16. A kind of work: Narratives from Canadian indigenous women
Maria I. Medved and Jens Brockmeier
Chapter 17. Adapting self for private and public audiences: The enactment of leadership identity by New Zealand rugby coaches in huddles and interviews
Kieran A. File and Nick Wilson
Chapter 18. “I speak French=eh” Multilingualism and professional identity struggles in Luxembourg
Anne Franziskus
Part IV. Struggling to define identity boundaries
Chapter 19. The discursive accomplishment of identity during veterinary medical consultations in the UK
Robin Burrow
Chapter 20. Embracing a new professional identity: The case of social work in Botswana
Unity Nkateng and Sue Wharton
Chapter 21. Identity and space: Discourse perspectives
Gerlinde Mautner
Chapter 22. Household workers’ use of directives to negotiate their professional identity in Lima, Peru
Susana de los Heros
Chapter 23. ‘We’re only here to help’: Identity struggles in foreign domestic helper narratives
Hans J. Ladegaard
Chapter 24. Epilogue: Identity struggles as a reflection of knowledge, competing norms, and attempts for social change
Dorien Van De Mieroop and Stephanie Schnurr
Identity Struggles offers a refined view of how interactants negotiate their roles in the workplace. Generally following a constructivist approach to identity construction, it draws on a rich set of methodological and theoretical approaches and offers insights derived from the study of an impressive range of cultural and linguistic contexts. It is a must-read for scholars of workplace interaction and analysts interested in the intricate interplay of language and action resulting in interpersonal effects.”
“The reader should be assured that the investment required in terms of time will pay dividends in terms of knowledge gained. The volume is one to which the reader will continually return as there is much to be gleaned from the individual chapters. The book is delivered in such a way that it does not presuppose detailed knowledge of identity research. Therefore, both novice as well as seasoned researchers will find this volume beneficial. In closing, the editors and contributors alike should be congratulated for enriching the field of identity research with such a rich mine of inspirational ideas, methods, and analytical tools.”
Cited by

Cited by 7 other publications

No author info given
2016. Not so ‘innocent’ after all? Exploring corporate identity construction online. Discourse & Communication 10:3  pp. 291 ff. Crossref logo
No author info given
2017. Publications Received. Language in Society 46:4  pp. 619 ff. Crossref logo
No author info given
2020.  In Discursive Navigation of Employable Identities in the Narratives of Former Refugees [Studies in Narrative, 27], Crossref logo
Clifton, Jonathan, Dorien Van De Mieroop, Prachee Sehgal & Aneet
2018. The multimodal enactment of deontic and epistemic authority in Indian meetings. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) 28:3  pp. 333 ff. Crossref logo
Holmgreen, Lise-Lotte
2021. Narrating organisational identity. Narrative Inquiry Crossref logo
Nissi, Riikka, Mona Blåsjö & Carla Jonsson
2021. Workplace communication in flux: from discrete languages, text genres and conversations to complex communicative situations. Applied Linguistics Review 0:0 Crossref logo
Van De Mieroop, Dorien, Marlene Miglbauer & Abha Chatterjee
2017. Mobilizing master narratives through categorical narratives and categorical statements when default identities are at stake. Discourse & Communication 11:2  pp. 179 ff. Crossref logo

This list is based on CrossRef data as of 18 october 2021. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects & Metadata

Communication Studies

Communication Studies
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009030 – LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2016058152 | Marc record