Identity Struggles

Evidence from workplaces around the world

Editors
| University of Warwick
HardboundAvailable
ISBN 9789027206602 | EUR 99.00 | USD 149.00
 
e-Book
ISBN 9789027265883 | EUR 99.00 | USD 149.00
 
This collection provides a kaleidoscopic view of a range of identity struggles in the workplace context. It features twenty-two case studies that present an eclectic mix of workplaces in different socio-cultural contexts. They include, among others, household workers in Peru and Hong Kong, female professionals in India and the UK, social workers in Botswana and on Canadian reserves, tourist guides in Europe and construction workers in New Zealand. The volume addresses important questions on professional competence, group membership, (sometimes competing) expectations, and identity boundaries. The chapters establish that identity struggles are a reflection of issues of knowledge, competing norms and attempts for social change.
Publishing status: Available
Table of Contents
Dedication
Acknowledgements
xi
Chapter 1. Introduction: A kaleidoscopic view of identity struggles at work
Stephanie Schnurr and Dorien Van De Mieroop
1–18
Part I. Struggling to construct professional competence
22–123
Chapter 2. Coping with uncertainty: Gender and leadership identities in UK corporate life
Judith Baxter
21–38
Chapter 3. Constructing a “competent” meeting chair: A study of the discourse of meeting chairing in a Hong Kong workplace
Angela Chan
39–56
Chapter 4. Juggling “I”s and “we”s with “he”s and “she”s: Negotiating novice professional identities in stories of teamwork told in New Zealand job interviews
Sophie Reissner-Roubicek
57–78
Chapter 5. Epistemic “Struggles”: When nurses’ expert identity is challenged by “knowledgeable” clients
Olga Zayts-Spence and Stephanie Schnurr
79–94
Chapter 6. Who’s the expert?: Negotiating competence and authority in guided tours
Elwys De Stefani and Lorenza Mondada
95–124
Part II. Struggling to (de-)construct in-group membership
128–240
Chapter 7. You’re a proper tradesman mate: Identity struggles and workplace transitions in New Zealand
Janet Holmes and Meredith Marra
127–146
Chapter 8. Indian women at work: Struggling between visibility and invisibility
Abha Chatterjee and Dorien Van De Mieroop
147–164
Chapter 9. The dynamics of identity struggle in interdisciplinary meetings in higher education
Seongsook Choi and Keith Richards
165–184
Chapter 10. Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia
Louise Tranekjær
185–206
Chapter 11. Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews
Marlene Miglbauer
207–224
Chapter 12. Identities on a learning curve: Female migrant narratives and the construction of identities of (non)participation in Communities of Practice
Jonathan Clifton and Dorien Van De Mieroop
225–240
Part III. Struggling to combine (sometimes competing) expectations
244–352
Chapter 13. Managing patients’ expectations in telephone complaints in Scotland
Bethan Benwell and May McCreaddie
243–262
Chapter 14. Identity work in nurse-client interactions in selected community hospitals in Kenya
Benson Oduor Ojwang
263–280
Chapter 15. ‘Even if there were procedures, we will be acting at our own discretion…’: General practitioners’ struggle about identity
Agnieszka Sowińska
281–298
Chapter 16. A kind of work: Narratives from Canadian indigenous women
Maria I. Medved and Jens Brockmeier
299–316
Chapter 17. Adapting self for private and public audiences: The enactment of leadership identity by New Zealand rugby coaches in huddles and interviews
Kieran A. File and Nick Wilson
317–334
Chapter 18. “I speak French=eh”: Multilingualism and professional identity struggles in Luxembourg
Anne Franziskus
335–352
Part IV. Struggling to define identity boundaries
356–454
Chapter 19. The discursive accomplishment of identity during veterinary medical consultations in the UK
Robin Burrow
355–370
Chapter 20. Embracing a new professional identity: The case of social work in Botswana
Unity Nkateng and Sue Wharton
371–386
Chapter 21. Identity and space: Discourse perspectives
Gerlinde Mautner
387–406
Chapter 22. Household workers’ use of directives to negotiate their professional identity in Lima, Peru
Susana de los Heros
407–426
Chapter 23. ‘We’re only here to help’: Identity struggles in foreign domestic helper narratives
Hans J. Ladegaard
427–444
Chapter 24. Epilogue: Identity struggles as a reflection of knowledge, competing norms, and attempts for social change
Dorien Van De Mieroop and Stephanie Schnurr
445–454
Index
455
Identity Struggles offers a refined view of how interactants negotiate their roles in the workplace. Generally following a constructivist approach to identity construction, it draws on a rich set of methodological and theoretical approaches and offers insights derived from the study of an impressive range of cultural and linguistic contexts. It is a must-read for scholars of workplace interaction and analysts interested in the intricate interplay of language and action resulting in interpersonal effects.”
“The reader should be assured that the investment required in terms of time will pay dividends in terms of knowledge gained. The volume is one to which the reader will continually return as there is much to be gleaned from the individual chapters. The book is delivered in such a way that it does not presuppose detailed knowledge of identity research. Therefore, both novice as well as seasoned researchers will find this volume beneficial. In closing, the editors and contributors alike should be congratulated for enriching the field of identity research with such a rich mine of inspirational ideas, methods, and analytical tools.”
Cited by

Cited by other publications

No author info given
2016. Not so ‘innocent’ after all? Exploring corporate identity construction online. Discourse & Communication 10:3  pp. 291 ff. Crossref logo
No author info given
2017. Publications Received. Language in Society 46:4  pp. 619 ff. Crossref logo
No author info given
2020.  In Discursive Navigation of Employable Identities in the Narratives of Former Refugees [Studies in Narrative, 27], Crossref logo
Clifton, Jonathan, Dorien Van De Mieroop, Prachee Sehgal & Aneet
2018. The multimodal enactment of deontic and epistemic authority in Indian meetings. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) 28:3  pp. 333 ff. Crossref logo
Van De Mieroop, Dorien, Marlene Miglbauer & Abha Chatterjee
2017. Mobilizing master narratives through categorical narratives and categorical statements when default identities are at stake. Discourse & Communication 11:2  pp. 179 ff. Crossref logo

This list is based on CrossRef data as of 29 november 2020. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Subjects

Communication Studies

Communication Studies
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009030 – LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics
U.S. Library of Congress Control Number:  2016058152 | Marc record