Politeness in Professional Contexts

Editors
| Manchester Metropolitan University
| Sheffield Hallam University
| Manchester Metropolitan University
HardboundAvailable
ISBN 9789027207425 | EUR 95.00 | USD 143.00
 
e-Book
ISBN 9789027260857 | EUR 95.00 | USD 143.00
 
Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include ‘polite’ behaviours, ‘impolite’ behaviours and behaviours that arguably fall somewhere between – or outside – such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about – and in some cases operationalize (im)politeness and related behaviours for – these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike.
[Pragmatics & Beyond New Series, 311]  2020.  vi, 326 pp.
Publishing status: Available
Table of Contents
Chapter 1. Introduction: Politeness in professional contexts
Dawn Archer, Karen Grainger and Piotr Jagodziński
1–22
Part I. Politeness in medical contexts
23–126
Chapter 2. Learning to manage rapport in GP trainee encounters: A discursive politeness approach
Tristan Emerson, Leigh Harrington, Louise Mullany, Sarah Atkins, Dick Churchill, Rachel Winter and Rakesh Patel
25–54
Chapter 3. Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical teams
Malgorzata Chalupnik and Sarah Atkins
55–83
Chapter 4. Take care of yourself: Negotiating moral and professional face in stroke rehabilitation
Karen Grainger
85–106
Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication
Olga Zayts-Spence and Fefei Zhou
107–126
Part II. Politeness in business and organisational contexts (including emails)
127–248
Chapter 6. Managing rapport in team conflicts: Dealing with “the elephant in the room”
Carolin Debray
129–150
Chapter 7. Intercultural (Im)politeness: Influences on the way professional British Sign Language/English interpreters mediate im/polite language
Rachel Mapson
151–178
Chapter 8. Towards a folk pragmatics of call centre service encounters
Piotr Jagodziński
179–198
Chapter 9. “I always use the word please”: The production and perception of English and Spanish workplace emails
Vera Freytag
199–224
Chapter 10. “Music for your breakfast” relational work in a sole trader’s intercultural business emails
Elizabeth Marsden
225–248
Part III. Politeness in legal and security contexts
249–322
Chapter 11. Judicial questioning: How context shapes facework strategies
Karen Tracy
251–272
Chapter 12. Keeping airports safe: The value of small talk
Dawn Archer, Cliff Lansley and Aaron Garner
273–297
Chapter 13. The value of facework in crisis negotiation: With a focus on barricade situations
Dawn Archer
299–322
Index
323–326
Subjects

Communication Studies

Communication Studies
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009030 – LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics
U.S. Library of Congress Control Number:  2020023478