Politeness in Professional Contexts

ORCID logoDawn Archer | Manchester Metropolitan University
ORCID logoKaren Grainger | Sheffield Hallam University
Piotr Jagodziński | Manchester Metropolitan University
ISBN 9789027207425 | EUR 95.00 | USD 143.00
ISBN 9789027260857 | EUR 95.00 | USD 143.00
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Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include ‘polite’ behaviours, ‘impolite’ behaviours and behaviours that arguably fall somewhere between – or outside – such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about – and in some cases operationalize (im)politeness and related behaviours for – these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike.
[Pragmatics & Beyond New Series, 311] 2020.  vi, 326 pp.
Publishing status: Available
Table of Contents
Politeness in Professional Contexts stands out as a sample of pioneering research at the interface of politeness research and business communication. It contains corpus-based research, ethnographic studies, and a combination of qualitative and quantitative analyses also taking into account participant’s impressions. As a result, it achieves a rich picture of facework and rapport management in different professional contexts. This is a completely coherent volume that provides new insights into face work strategies and (im)politeness-related issues in a variety of professional
settings. There is also a clear continuity between this volume and recent publications in the Pragmatics & Beyond New Series, such as Freytag (2019) devoted to business communication, and Ogiermann & Garcés-Conejos Blitvich’s (2019) edited volume that gives a central place to participants’ conceptions and co-construction of (im)politeness. Finally, this volume invites follow-up research on the role played by interpersonal variables in facework strategies, and on the intercultural dimension of professional interactions. I have no doubt that it will appeal to politeness scholars, of course, but also to researchers in business communication and (intercultural) pragmatics.”
“This book demonstrates the importance of understanding how interactions are negotiated and managed in professional settings, thus provides unique insight into the issue of politeness in professional practices. [...] The book is also accessible to professionals and practitioners due to its detailed illustrations of concepts and examples to demonstrate how pragmatic concepts work in real situations. The well-explained rationales and concrete linguistic realizations are helpful to put into practice. This book makes a substantial contribution to the empirical as well as the theoretical study of interactions in professional contexts.”
Politeness in Professional Contexts is highly recommended reading for researchers in the field of linguistics (interactional pragmatics, sociopragmatics, interpersonal pragmatics), law, business, medicine, psychology, IT, and so on. Given the book’s take on the practical aspects of the professional context, practitioners and professionals with relevant backgrounds should also find it of interest.”
“I have no doubt that it will appeal to politeness scholars, of course, but also to researchers in business communication and (intercultural) pragmatics.”
Cited by

Cited by 2 other publications

Biss, Danielle C
2023. ‘On the inside I’m grossed out and wanting to puke’: Exploring professional facework and emotional labour as impression management tools in rural emergency medical services. Journal of Professions and Organization DOI logo
Khabarova & Chun
2022. Specifics of rendering positive politeness in Ukrainian and Russian translations of English business letters. Mìžnarodnij fìlologìčnij časopis 13:1  pp. 68 ff. DOI logo

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Communication Studies

Communication Studies

Main BIC Subject

CFG: Semantics, Pragmatics, Discourse Analysis

Main BISAC Subject

LAN009030: LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2020023478 | Marc record