Politeness in Professional Contexts

| Manchester Metropolitan University
| Sheffield Hallam University
| Manchester Metropolitan University
ISBN 9789027207425 | EUR 95.00 | USD 143.00
ISBN 9789027260857 | EUR 95.00 | USD 143.00
Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include ‘polite’ behaviours, ‘impolite’ behaviours and behaviours that arguably fall somewhere between – or outside – such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about – and in some cases operationalize (im)politeness and related behaviours for – these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike.
[Pragmatics & Beyond New Series, 311]  2020.  vi, 326 pp.
Publishing status: Available
Table of Contents
Chapter 1. Introduction: Politeness in professional contexts
Dawn Archer, Karen Grainger and Piotr Jagodziński
Part I. Politeness in medical contexts
Chapter 2. Learning to manage rapport in GP trainee encounters: A discursive politeness approach
Tristan Emerson, Leigh Harrington, Louise Mullany, Sarah Atkins, Dick Churchill, Rachel Winter and Rakesh Patel
Chapter 3. Team interaction in healthcare settings: Leadership, rapport-building and clinical outcomes in ad hoc medical teams
Malgorzata Chalupnik and Sarah Atkins
Chapter 4. Take care of yourself: Negotiating moral and professional face in stroke rehabilitation
Karen Grainger
Chapter 5. Politeness and relational work in novel digital contexts of healthcare communication
Olga Zayts-Spence and Fefei Zhou
Part II. Politeness in business and organisational contexts (including emails)
Chapter 6. Managing rapport in team conflicts: Dealing with “the elephant in the room”
Carolin Debray
Chapter 7. Intercultural (Im)politeness: Influences on the way professional British Sign Language/English interpreters mediate im/polite language
Rachel Mapson
Chapter 8. Towards a folk pragmatics of call centre service encounters
Piotr Jagodziński
Chapter 9. “I always use the word please” The production and perception of English and Spanish workplace emails
Vera Freytag
Chapter 10. “Music for your breakfast” relational work in a sole trader’s intercultural business emails
Elizabeth Marsden
Part III. Politeness in legal and security contexts
Chapter 11. Judicial questioning: How context shapes facework strategies
Karen Tracy
Chapter 12. Keeping airports safe: The value of small talk
Dawn Archer, Cliff Lansley and Aaron Garner
Chapter 13. The value of facework in crisis negotiation: With a focus on barricade situations
Dawn Archer
Politeness in Professional Contexts stands out as a sample of pioneering research at the interface of politeness research and business communication. It contains corpus-based research, ethnographic studies, and a combination of qualitative and quantitative analyses also taking into account participant’s impressions. As a result, it achieves a rich picture of facework and rapport management in different professional contexts. This is a completely coherent volume that provides new insights into face work strategies and (im)politeness-related issues in a variety of professional

settings. There is also a clear continuity between this volume and recent publications in the Pragmatics & Beyond New Series, such as Freytag (2019) devoted to business communication, and Ogiermann & Garcés-Conejos Blitvich’s (2019) edited volume that gives a central place to participants’ conceptions and co-construction of (im)politeness. Finally, this volume invites follow-up research on the role played by interpersonal variables in facework strategies, and on the intercultural dimension of professional interactions. I have no doubt that it will appeal to politeness scholars, of course, but also to researchers in business communication and (intercultural) pragmatics.”
“This book demonstrates the importance of understanding how interactions are negotiated and managed in professional settings, thus provides unique insight into the issue of politeness in professional practices. [...] The book is also accessible to professionals and practitioners due to its detailed illustrations of concepts and examples to demonstrate how pragmatic concepts work in real situations. The well-explained rationales and concrete linguistic realizations are helpful to put into practice. This book makes a substantial contribution to the empirical as well as the theoretical study of interactions in professional contexts.”
Subjects & Metadata

Communication Studies

Communication Studies
BIC Subject: CFG – Semantics, Pragmatics, Discourse Analysis
BISAC Subject: LAN009030 – LANGUAGE ARTS & DISCIPLINES / Linguistics / Pragmatics
ONIX Metadata
ONIX 2.1
ONIX 3.0
U.S. Library of Congress Control Number:  2020023478 | Marc record